Decent. Could be better.
Posted Jul 12, 2016 on Hotels
While it may be decently nice for Tel Aviv, below a standard of service I'd expect from a Starwood property. Rude staff, inconsistency in security, towel restrictions, and key malfunctions (3 in 6 days), pool control were the issues. Clean room, comfortable, great location. Not great.
Comment from Hotel Management
Jul 17, 2016 by jy, Hotel Management
Thank you for the review. We value your feedback and take your comments seriously and do apologize for the lapse in service you experienced. Please accept our apologies. Please be assured that this does not reflect our usual standards. We have taken the appropriate measures in order to avoid any future re-occurrence.
On a positive note we are glad that you enjoyed the location and the comfort of the rooms.
For business, leisure or a bit of both we look forward to welcoming you back for a positive experience.
Warm regards, Jane Yacoubzadi
Public Relations Manager