Ratings based on 291 Verified Reviews

4.3 out of 5
94% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from london

Great hotel for families and in a great location

Posted Nov 27, 2017
Catered for families perfectly. Was clean and is situation in a great location for the city centre (walking) and all the local attractions.
Comment from Hotel Management
Nov 27, 2017 by Lis, Hotel Management
Thank you Nick for taking time to tell us about your stay. I'm glad you and the family felt well looked after! Hope to see you again one day. Kind regards Lis Frost Guest Relations Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

stayed at hotel as attending conference

Posted Nov 27, 2017
Pros: comfortable beds. nice luxurious towels. very clean
Location: not much to do
hotel was very comfortable, towels changed every day. We didn't have breakfast first morning as not in price but decided to buy breakfast at hotel 2nd morning as nearby cafes not open until 9. nice breakfast.
Comment from Hotel Management
Nov 27, 2017 by Lis, Hotel Management
Thank you for taking time to post a review after you stayed with us for a conference. I'm glad you had a great stay and enjoyed breakfast. I've passed on your feedback to the team. Kind regards Lis Frost Guest Relations Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Chester

Good value

Posted Nov 7, 2017
This was my 3rd stay at this holiday inn. Overall it’s a good value hotel near to everything in Telford. Perfect for families with children. Good breakfast. Staff have been a bit mixed with customer service in the past but this time we experienced nothing but friendly helpful staff. Will most likely book again
Comment from Hotel Management
Nov 8, 2017 by Lis Frost, Hotel Management
Dear Michelle Thank you for telling us about your most recent stay and its good to know that you had a good time and that the staff looked after you well. I hope to see you again in the future. Kind regards Lis Frost Guest Relations Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Herefordshire

Great place

Posted Oct 27, 2017
We stayed with family. Close to town centre. Room was clean and nice view to a wood. Friendly staff, good food, spa facilities. We loved it.
Comment from Hotel Management
Nov 2, 2017 by Lis, Hotel Management
Dear Val Thank you for taking time to tell us about your recent stay. I'm so pleased you loved it. Next time you come, do visit the Town Park right behind the hotel, the wood you could see is part of this and wonderful for walking round. Kind regards Lis Frost Guest Relations Manager
5 out of 5
by Lucy

A relaxing night away

Posted Oct 16, 2017 on Hotels
A great central location and very friendly staff
Comment from Hotel Management
Oct 19, 2017 by Lis, Hotel Management
Dear Lucy Thank you for letting us know that you had a relaxing night away, I'm so pleased and hope that you will come back again one day. Kind regards Lis Frost Guest Relations Manager
5 out of 5
by Denise

Posted Oct 16, 2017 on Hotels
Comment from Hotel Management
Oct 19, 2017 by Lis, Hotel Management
Thank you for your five star review Denise. Kind regards Lis Frost Guest Relations Manager
5 out of 5
by Angela

great hotel with fabulous spa facilities.

Posted Sep 12, 2017 on Hotels
Booked for overnight stay whilst in the area, primarily attracted because of pool and spa facilities which were fabulous. All staff we encountered were friendly and helpful, we had an enjoyable meal in the bar - good well-priced choices. Only downside was the hotel lighting which we found dark and subdued. The hotel is right on the edge of Telford Town Park which is well worth exploring.
Comment from Hotel Management
Sep 28, 2017 by Lis, Hotel Management
Dear Angela Thank you very much for taking the time to post a five star review about your stay and we're glad you had an enjoyable time with us. Kind regards Lis Frost Guest Relations Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent place to base yourself for exploring.

Posted Aug 26, 2017
Pros: Children eating free is very much a bonus, swimming pool and spa.
Cons: Nothing
Location: Ironbridge museums, ideal for history buffs
It was a lovely place to stay and the staff were very good with the grandchildren especially one, who got lost at the swimming pool. The hotel is close by to all the museums in the area, easy to get to and well signed. The staff are lovely and friendly and very helpful especially with children. Swimming pool and spa are very clean, we don't like dirty pools! this one is lovely
Comment from Hotel Management
Sep 1, 2017 by Lis Frost, Hotel Management
Thank you Claire for your kind feedback. We're pleased you and the family had an excellent stay. Kind regards Lis Frost Guest Relations Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from LIVERPOOL

ok for a short break

Posted Aug 17, 2017
Pros: location
Cons: room was very hot and uncumfortable to sleep
Location: Ironbridge is close by and shopping centre close also
the hotel was clean the staff very helpful bar prices reasonable,but the restraunt seemed a bit pricey .Never used the pool but it looked very inviting .Breakfast superb and plenty of choices .Would go back if in vicinity
Comment from Hotel Management
Aug 18, 2017 by Lis, Hotel Management
Dear Scott Thank you for taking the time to post a review after your recent stay with us. Your feedback is most appreciated. Hope to see you again soon. Kind regards Lis Frost Guest Relations Manager
3 out of 5
by Mathew

Hotel stay 11th august

Posted Aug 17, 2017 on Hotels
This hotel is in serious need of refurbishment. Room was in a poor state. Staff were pleasant though and offered great service
Comment from Hotel Management
Sep 1, 2017 by Lis, Hotel Management
Dear Mathew Thank you for taking time to post a review after your recent stay. We have a rolling refurbishment programme of our bedrooms, and public areas have all been recently refurbished. However I do apologise for any disappointment caused as it sounds like you did not stay in a refurbished room. Please let us know next time you are staying and we will endeavour to allocate one to you. Kind regards Lis Frost Guest Relations Manager