Ratings based on 416 Verified Reviews

4.8 out of 5
99% of guests recommend
4.9 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from grand prairie, texas

Close to everything in mountain village and great

Posted Mar 30, 2017
From start to finish the hotel was amazing. The staff were great, so helpful and went out of their way to make the stay wonderful. The daily cookies and hot chocolate were yummy. Every evening someone came and brought bath salts, temple balm and chocolates to our room. The private hot tub did not disappoint- the views were spectacular. The fireplace, small kitchenette with plates, silverware and glasses, jet tub and sauna in the shower was just icing on the cake to all the other amenities. We definitely want to come back and won't stay anywhere else when we come to telluride. Thanks Matt and all your staff for making our stay wonderful.
Comment from Hotel Management
Apr 20, 2017 by Sarah, Hotel Management
Thank you for choosing to stay with us, and for the kind comments regarding our staff! We look forward to your return visit!
5 out of 5
Recommended
for Everyone
by A verified traveler from Florida

Incredible customer service!

Posted Mar 27, 2017
Pros: The staff was amazing. They went above-and-beyond to make sure we were always happy!
Location: The location is the best ski in/ski out location in Telluride!
This hotel literally had the best customer service I have ever seen (and I travel a lot!). Ben and Chad, in particular, were fantastic.
Comment from Hotel Management
Mar 29, 2017 by Sarah, Hotel Management
Thank you for choosing to stay with us! We are glad to hear that the staff made such an impact! I will pass on your comments to our staff. We work hard to make our guests happy and appreciate your feedback!
5 out of 5
Recommended
for Everyone
by A verified traveler from Texas

Ski in Ski out in Telluride

Posted Mar 6, 2017
Pros: Ski valet was very convenient, and ski rental right in hotel.
Location: Location is perfect for skiing or any summer activities.
Perfect location & friendly staff. Could not have had a better trip in Telluride. Highly recommend!
Comment from Hotel Management
Mar 28, 2017 by Sarah, Hotel Management
Thank you for choosing to stay with us! We are glad that your trip went so well and hope you return to us soon! We work hard to make our guests happy and appreciate your feedback!
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent hotel in Mountain Village

Posted Mar 1, 2017
Excellent hotel in mountain Village. The staff were knowledgable of the area - always had great advice on restaurants or destinations. Courteous and helpful, on top of their game! Breakfast was delicious! Hot tubs were welcome after a wonderful day of sking! We'll be back next year!
Comment from Hotel Management
Mar 2, 2017 by Sarah, Hotel Management
Thank you for choosing to stay with us! We are excited to hear you will be returning and we look forward to seeing you again next year. We work hard to make our guests happy and appreciate your feedback!
5 out of 5
Recommended
for Everyone
by A verified traveler from A Brit living in chicago

Great hotel right on the slopes

Posted Feb 23, 2017
Can't say much more than it was all round brilliant. Service was amazing, the staff so attentive, location perfect and even the Thai restaurant in the hotel delicious. You won't regret it!!
Comment from Hotel Management
Feb 24, 2017 by Sarah, Hotel Management
Thank you for choosing to stay with us, and are glad your experience was enjoyable! We work hard to make our guests happy and appreciate your feedback!
5 out of 5
by Ward

Posted Feb 18, 2017 on Hotels
Comment from Hotel Management
Feb 21, 2017 by General Manager, Hotel Management
Thank you for choosing to stay with us! We work hard to make our guests happy and appreciate your feedback!
5 out of 5
Recommended
for Everyone
by A verified traveler

Loved it

Posted Feb 17, 2017
Enjoyed everything. We will be back. No complaints. Room was great, staff was helpful and friendly, can't wait for next time!
Comment from Hotel Management
Feb 17, 2017 by Sarah, Hotel Management
Thank you for choosing to stay with us! We are gload you enjoyed your stay and look forward to your return visit! We work hard to make our guests happy and appreciate your feedback!
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel overall!

Posted Feb 8, 2017
I cannot say enoug good thing she about this hotel. The friendliness of the staff goes well above and beyond any other place I have ever stayed. They really get to know you and make sure you're well taken care of. My only small complaint about my stay was in the studio we stayed in. Instead of a small couch there were 2 chairs placed next to one another which wasn't great if you wanted to cuddle with your significant other at the end of the day. Also, the flat scree tv above the fireplace didn't swivel so it was hard to watch. We didn't spend much time except for winding down at the end of the night so these details are small but would have made for an ever better experience. In no way did this hinder our overall experience.
Comment from Hotel Management
Feb 9, 2017 by Sarah, Hotel Management
Thank you for choosing to stay with us! We work hard to make our guests happy and appreciate your feedback!
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel, perfect ski in/ ski out

Posted Feb 5, 2017
Everything was perfect, location, staff, breakfast, room
Comment from Hotel Management
Feb 6, 2017 by Sarah, Hotel Management
Thank you for choosing to stay with us! We work hard to make our guests happy and appreciate your feedback!
5 out of 5
Recommended
for Everyone
by A verified traveler from Phx

First time was a great time.

Posted Feb 4, 2017 on Orbitz
I don't know how this hotel compares to others in the area as it was our first time. The staff was great. The location was great. And the room was great. The Jr Suite that we booked was a little small for two adults and two kids but other than that we were really pleased. The facilities were amazing. (Breakfast, dinner, bar, ski valet, cookies, hot chocolate, turn down, booking tickets, and village location.) As a side note....our flight out the first night was cancelled and we were rebooked first thing the next day. We had no problem getting a refund from Orbitz and the hotel for this missed night. We will definitely rebook and make this an annual trip as we had a great time.
Comment from Hotel Management
Feb 6, 2017 by Sarah, Hotel Management
Thank you for choosing to stay with us! We work hard to make our guests happy and appreciate your feedback!