My stay here was a letdown, despite the decent price. The room was a mess – bugs, a lousy mattress, and a blanket covered in stains. The place desperately needs an update and a thorough cleaning although I didn't mind any of this until the real headache started when I decided to extend my stay for one more night.
I went to the front desk, sorted out the payment, and thought everything was good. However, on the original checkout day, the same lady came banging on my door, claiming I needed to leave. Turns out, she had mistakenly booked the extension for the following day. I got charged extra for HER mishap, and to top it off, no compensation or apology was offered. It's not just about the extra charge; it's about the principle of the matter. Customer service seemed like a foreign concept in this establishment, and it's disheartening that my concerns were just shrugged off.
They couldn't even get a simple extension right and didn't bother confirming it properly. The whole experience left a bad taste, and it's concerning that there was no effort to make things right. How does one mess up a simple extension, and more importantly, how does one not take responsibility for it?
This experience goes beyond a mere bad review. If you value your sanity and expect a basic level of competence and service, steer clear of this place. It's not just about bugs and stained blankets; it's about an overall lack of care and professionalism that tainted the entire stay.