Ratings based on 712 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
95% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from colorado

Nice hotel ..close to shopping..easy access highwa

Posted Aug 16, 2016
Helpful staff! Good breakfast! Nice pool! Quiet rooms!
Comment from Hotel Management
Aug 16, 2016 by Kathy, Hotel Management
Thank you for choosing to stay here with us and so glad that you enjoyed your time here.
2 out of 5
by A verified traveler from CA

Stolen iPad

Posted Aug 13, 2016
My son's iPad was stolen from the room. We had been taking it with us and he left it one day and it was gone. The staff said they asked housekeeping and they said they never saw it. I know it was in the room because we hadn't been anywhere else!
Comment from Hotel Management
Aug 15, 2016 by Kathy, Hotel Management
Sorry that your iPad was misplaced. I know that you spoke to my staff member and mentioned that your son did have it at the restaurant and that you had returned there and it was not found. I can assure you that we did an investigation on our end here at the hotel.
5 out of 5
by A verified traveler from Colorado

Great location to shops and easy access to highway

Posted Aug 6, 2016
Staff was helpful, professional, and warm! Very knowledgeable about surrounding area!
Comment from Hotel Management
Aug 10, 2016 by Kathy, Hotel Management
Happy to see that you enoyed your stay here in Temecula.
3 out of 5
by A verified traveler

Posted Aug 4, 2016
Next to freeway, too noise. And the air conditioner is too loud when you turn on.
Comment from Hotel Management
Aug 4, 2016 by Kathy, Hotel Management
Sorry that the freeway and air conditioner disturbed your sleep. I will make sure that maintenance checks the AC in your room to make an necessary repairs. Thank you for your stay.
2 out of 5
by A verified traveler from Fullerton, CA

Hotel housekeeping could have been better

Posted Aug 2, 2016
Pros: The pool and spa were very good.
Cons: Housekeeping for the room needs improvement, the men's socks (unclean) from a previous hotel guest were in plain sight. The bed bugs left bite marks.
Location: Close to Old town, but too hot to walk in the summer. Close to wineries.
The hotel was very appealing visually, however, I could not sleep well because of bed bugs. There was a problem with ants and we found a pair of men's socks in the closet area. I have stayed at two other Holiday Inn Express locations where the room was very clean and the bed comfortable, but my experience at the Temecula location was very disappointing.
Comment from Hotel Management
Aug 5, 2016 by Kathy, Hotel Management
I do apologize for the ant issue we were having. We have had the property and the rooms treated and it seems to be working. We have inspected the rooms and have found ants to be the only issue, which has been treated.
4 out of 5
by A verified traveler from Las Vegas

Close to wineries, good breakfast

Posted Jul 29, 2016
The breakfast was very yummy with lots of choices, and the bath towels were a good size. It only took us about 10 - 15 minutes to drive out to the wineries. The staff was very friendly.
Comment from Hotel Management
Aug 1, 2016 by Kathy, Hotel Management
Thank you for your recent stay, so delighted that you enjoyed our breakfast and were able to visit wine country during your stay here with us.
4 out of 5
by A verified traveler

Posted Jul 25, 2016
Staff was very attentive and friendly. Rooms were clean and well maintained. We had a very pleasant stay, will come back when back in the area.
Comment from Hotel Management
Jul 26, 2016 by Kathy, Hotel Management
So glad that you had a pleasant stay here with us We are thrilled to see that you will come back and stay with us again!
5 out of 5
by A verified traveler

Very good

Posted Jul 23, 2016
Small but clean I will stay again and I don't have any more caman
Comment from Hotel Management
Aug 1, 2016 by Kathy, Hotel Management
Thank you for your recent stay, thrilled to see that you will return !
4 out of 5
by A verified traveler

Clean and comfortable hotel

Posted Jul 18, 2016
Our room was on the freeway side of the building so we had a bit of freeway grumble in the background but nothing that wasn't manageable.
Comment from Hotel Management
Aug 1, 2016 by Kathy, Hotel Management
Thank you for your recent stay, sorry to see the freeway was a bit of a bother but glad that it did not ruin your experience here with us.
3 out of 5
by A verified traveler

Posted Jul 6, 2016
Great value in a great location. Minutes from all the wineries!
Comment from Hotel Management
Jul 6, 2016 by Kathy, Hotel Management
Thank you for your recent stay, I am so happy to see that you were able to enjoy the wineries while here with us.