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Reviews of Home2 Suites by Hilton Temecula

2.5 out of 5
Home2 Suites by Hilton Temecula
28400 Rancho California Road, Temecula, CA

COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Overall score and ratings

4.5

Wonderful

Rating 5 - Excellent. 209 out of 290 reviews
5 - Excellent 72%
Rating 4 - Good. 52 out of 290 reviews
4 - Good 18%
Rating 3 - Okay. 9 out of 290 reviews
3 - Okay 3%
Rating 2 - Poor. 12 out of 290 reviews
2 - Poor 4%
Rating 1 - Terrible. 8 out of 290 reviews
1 - Terrible 3%

4.7/5

Cleanliness

4.6/5

Staff & service

4.4/5

Amenities

4.7/5

Property conditions & facilities

5/5 Excellent

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Rooms were spacious and the customer service was amazing!!
Stayed 1 night in Jul 2021
Response from Kalarae on Jul 24, 2021
I wanted to say thanks for your recent stay here at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

5/5 Excellent

Traveled with family
Liked: Cleanliness
Very clean and good breakfast~
Stayed 1 night in Jul 2021

5/5 Excellent

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The property was well maintained there was some cleaning needs in the hallways but the room was nice, well kept and the staff was kind and responsive.
Stayed 6 nights in Jun 2021
Response from Kalarae on Jul 2, 2021
I wanted to say thanks for your recent stay here at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

5/5 Excellent

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Friendly, helpful staff. Clean property and room. Amazing water pressure in shower 👍
Stayed 2 nights in Jun 2021
Response from Kalarae on Jul 2, 2021
I wanted to say thanks for your recent stay here at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

5/5 Excellent

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very nice clean hotel. Notable COVID precautions are seen though out the hotel. Staff are pleasant and helpful. One note is with the bedding the pillows are not good quality I would suggest a upgrade of these. Otherwise great hotel will stay there again
Stayed 2 nights in Jun 2021
Response from Kalarae on Jun 28, 2021
I wanted to say thanks for your recent stay here at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

5/5 Excellent

Stayed 1 night in Jun 2021
Response from Kalarae on Jun 25, 2021
I wanted to say thanks for your recent stay here at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

4/5 Good

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool and bbq patio area with the fire pit was so cool
Stayed 3 nights in May 2021
Response from Kalarae on Jun 3, 2021
I wanted to say thanks for your recent stay here at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

5/5 Excellent

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff A
Stayed 1 night in May 2021
Response from Kalarae on May 30, 2021
I wanted to say thanks for your recent stay here at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

5/5 Excellent

Stayed 1 night in May 2021
Response from Kalarae on Jun 3, 2021
I wanted to say thanks for your recent stay here at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

5/5 Excellent

Liked: Cleanliness
Great Place
Stayed 2 nights in May 2021
Response from Kalarae on May 17, 2021
I wanted to say thanks for your recent stay here at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

4/5 Good

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The shower pressure wasn't powerful. Everything else was great.
Stayed 2 nights in May 2021
Response from Kalarae on May 14, 2021
I wanted to say thanks for your recent stay here at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

3/5 Okay

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Shower not good
Stayed 1 night in Apr 2021
Response from Kalarae on May 3, 2021
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we’re very sorry you were unhappy with our suites. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.

4/5 Good

Stayed 2 nights in Apr 2021
Response from Kalarae on May 12, 2021
I wanted to say thanks for your recent stay here at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

5/5 Excellent

Liked: Amenities, property conditions & facilities
Stayed 1 night in Apr 2021
Response from Kalarae on May 12, 2021
I wanted to say thanks for your recent stay here at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and staff were friendly and helpful.
Stayed 1 night in Apr 2021
Response from Kalarae on Apr 30, 2021
I wanted to say thanks for your recent stay here at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

5/5 Excellent

Stayed 1 night in Apr 2021
Response from Kalarae on May 9, 2021
I wanted to say thanks for your recent stay here at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2021
Response from Kalarae on Apr 8, 2021
I wanted to say thanks for your recent stay here at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

2/5 Poor

Liked: Cleanliness
Disliked: Staff & service
Ray-Bad Time
The rooms are quite small for a suite, though clean. Unfortunately they do not clean daily???? So you are stuck with making your bed and the same towels for days at a time. Would not recommend this hotel!
Stayed 3 nights in Mar 2021
Response from Kalarae on Mar 29, 2021
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We could hear ppl in the hall. Across the street there was a homeless encampment.
Stayed 2 nights in Mar 2021
Response from Kalarae on Mar 22, 2021
I wanted to say thanks for your recent stay here at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

3/5 Okay

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Stayed 2 nights in Mar 2021
Response from Kalarae on Mar 15, 2021
I wanted to say thanks for your recent stay here at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2021
Response from Kalarae on Mar 14, 2021
I wanted to say thanks for your recent stay here at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

5/5 Excellent

Traveled with group, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good night's rest.
The hotel was very clean.
Stayed 1 night in Mar 2021
Response from Kalarae on Mar 13, 2021
I wanted to say thanks for your recent stay here at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

5/5 Excellent

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021
Response from Kalarae on Feb 25, 2021
I wanted to say thanks for your recent stay here at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

4/5 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021
Response from Kalarae on Feb 20, 2021
I wanted to say thanks for your recent stay here at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

1/5 Terrible

Disliked: Cleanliness, staff & service
Stayed 1 night in Feb 2021
Response from Kalarae on Feb 20, 2021
We appreciate you taking a moment to share your recent experience. Please accept our sincere apologies. We are disheartened to know that your experience wasn't up to par. We hope that in the future we are able to meet your expectations. Please reach out to us if we can be of any further assistance. Thank You

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2021
Response from Kalarae on Feb 25, 2021
I wanted to say thanks for your recent stay here at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room was great the room was spacious and beautiful
Stayed 2 nights in Feb 2021
Response from Kalarae on Feb 19, 2021
I wanted to say thanks for your recent stay here at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

5/5 Excellent

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Home2 Suites by Hilton Temecula is one of the best hotels that is located at almost the very entrance to Temecula city. You can, actually, walk to the city because parking was really difficult to find in Temecula. The hotel has excellent large room, very clean and well furnished. Everything is super clean and super modern. Staff is very friendly and professional.
Stayed 1 night in Feb 2021
Response from Kalarae on Feb 19, 2021
I wanted to say thanks for your recent stay here at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

5/5 Excellent

Stayed 3 nights in Jan 2021
Response from Kalarae on Feb 19, 2021
I wanted to say thanks for your recent stay here at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

5/5 Excellent

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best place around for an extended stay in this area
Stayed 5 nights in Nov 2020
Response from Front Desk Staff on Jan 28, 2021
Thanks for staying with us. We appreciate your feedback!

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice quiet clean hotel. I will return on our next trip to the area.
Stayed 2 nights in Nov 2020
Response from Front Desk Staff on Jan 28, 2021
Thanks for staying with us. We appreciate your feedback!

5/5 Excellent

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Love the kitchen set up microwave refrigerator dishwasher and other essential items
Stayed 5 nights in Nov 2020

5/5 Excellent

Liked: Cleanliness
Stayed 2 nights in Nov 2020

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2020

2/5 Poor

Liked: Cleanliness, property conditions & facilities, room comfort
The guests staying there were AWFUL!
customer service by Ashley and the young man at the front desk was great, unfortunately the guests at the hotel made the experience terrible. Ashley even gave us a map of wine county and passes for a discount on a tasting. She had a printed lists with restaurants their numbers, delivery or dine in etc. so helpful. The rooms seemed very clean and were sealed with a sticker to let us know Lysol was used to clean all surfaces. Our first night was terrible ... We went to grab our bags from the car people are congregating by our car and the hotel door smoking weed. I thought ok at least there outside not inside smoking. Wrong! The entire stay the elevators, hallways and room smelled like weed from neighboring rooms. It was so gross. An alarm started ringing in a neighboring room off and on for an hour starting at 8:30pm. The people right next door decided to have a party and had music on full blast from 9:00pm to about 3:30am. In between them fighting and yelling we couldn't get any sleep, even with our tv on it couldn't muffle their noise. At 12:45am I called the front desk to ask if they could ask them to turn it down just a little. The girl who answered said she would go check, 15 min later I heard someone knock twice at their door softly of course they didn't answer and continued to party all night. I expect to at least be able to sleep, we didn't even get an apology. I get covid changed things but the breakfast was a joke.
Stayed 2 nights in Oct 2020

5/5 Excellent

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff that make your stay comfortable providing all things and amenities you might need. Property is clean and rooms are spacious.
Stayed 3 nights in Oct 2020

4/5 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean. Bed & pillows comfortable.
Stayed 1 night in Oct 2020

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean rooms The wife love the place pool open would stay again
Stayed 2 nights in Oct 2020

4/5 Good

Stayed 4 nights in Oct 2020

5/5 Excellent

Traveled with partner
Very clean, modern building and room. Everyone we came in contact with was very nice. BUT, the shower gel dispenser was broken, I called frint desk to fix, and the DID NOT come and fix it. Also, AC unit in room was very loud.
Stayed 2 nights in Oct 2020

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2020

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020

5/5 Excellent

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved my stay here! Felt very safe, and it was excellently cleaned! Would love to stay here again, even if it’s just for fun!
Stayed 1 night in Sep 2020

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2020

5/5 Excellent

Stayed 2 nights in Sep 2020

5/5 Excellent

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a newer hotel that is in excellent condition. Bed is comfortable, the rooms have PERFECT blackout shades which all leave to a great nights sleep!
Stayed 1 night in Sep 2020

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is new, clean - spotless in fact- apropos of the pandemic. The breakfast in a bag, not-so-great- but then these are trying times. The parking ample, the bed quite comfortable, the room quiet, and spacious. Nice shower!. I have no real reason to be in Temecula again, however, it is conveniently located to the 15 Freeway and wine country, for those who need a nice hotel, close to the action.
Stayed 1 night in Sep 2020

5/5 Excellent

Traveled with partner
Great room! Small kitchen but had dishes, bowls, etc. Also had great table on rollers that pulled out from under desk. Did puzzle on that. However, breakfast in bag was not good. Super nice staff and very nice rooms. Don't recommend for handicapped unless you get room near elevator and handicapped room is not.
Stayed 2 nights in Sep 2020

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2020