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Person checkin in stated he was new and he seemed “LOST” took longer than it should of. Also when checking out stood in the lobby for significant time until someone walked by. Otherwise very restful sleep with beautiful grounds
Margaret
Stayed 1 night in Mar 2024
Response from Hotel Management on Apr 2, 2024
We are so glad to hear you had a nice stay overall! We apologize for the front desk situation and are always looking for ways to improve. We look forward to having you back again!
Staff were more than accomidating executive room was beautiful and had a great view and balcony. Rooms were very clean.
Michael D
Stayed 1 night in Mar 2024
Response from Aubrey on Mar 25, 2024
Hello Michael, We're so happy you have discovered our beautiful property and look forward to our upcoming renovations. Please come back soon to see what else Pala Mesa Resort has to offer.
Unbelievably brutal and rigid check-in policy. We wanted an early check-in - perhaps 2:30 PM because we were attending a wedding reception at 3:30 PM. We were told that we could check-in at 3:00 but anytime earlier including 2:30 would cost an additional $65.00. Hotel was desolate - at least it appeared so from the parking lots. Absolutely inflexible.
Keith
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 22, 2024
Hello Keith,Thank you for sharing your feedback with us. We apologize that your check-in experience did not meet your expectations. We understand how important it is to have a seamless check-in process, especially when attending an event.We would like to clarify that our standard check-in time is 4:00 PM. However, we do our best to accommodate early check-ins if there are available rooms. We apologize if we were unable to offer you an early check-in at 2:30 PM due to high demand during that time. Our records show that we were able to provide you with a check-in at 2:38 PM at no additional charge. We apologize if this time did not work for you.Regarding the additional charge, we do have an early check-in fee for guests who wish to check-in before the standard time. This fee ensures that our housekeeping staff has sufficient time to prepare the room for the next guest. We apologize if this was not communicated clearly to you.We hope that you enjoyed the wedding reception despite the inconvenience. We appreciate your feedback and will use it to improve our services in the future.
They gave me the wrong key and I walked in on someone
Rita
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 25, 2024
Hello Rita, we want to express our sincerest apologies for the inconvenience that you experienced during your stay. As a team, we strive to provide exceptional service to all our guests, and we are saddened to know that we fell short of your expectations. We understand how frustrating it can be when things don't go as planned, and we empathize with the inconvenience caused.We genuinely appreciate your feedback, and we assure you that we are taking all the necessary steps to improve our services to avoid such situations in the future. We value your patronage and hope that you can give us another chance to serve you better.Thank you for bringing this issue to our attention.
Hello Aaron! Thank you for staying with us and for your feedback. We are looking forward to welcoming you again soon.
10/10 Excellent
Glenn
Traveled with partner
Feb 18, 2024
Very nice hotel just didn’t like the distance to drive to the room
Glenn
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 20, 2024
Hello Glenn! Thank you for staying with us and for your feedback. We are looking forward to welcoming you again soon.
2/10 Terrible
Juana
Feb 4, 2024
Juana
Stayed 1 night in Feb 2024
Response from Hotel management on Mar 20, 2024
Hello Juana, we want to express our sincerest apologies for the inconvenience that you experienced during your stay. As a team, we strive to provide exceptional service to all our guests, and we are saddened to know that we fell short of your expectations. We value your patronage and hope that you can give us another chance to serve you better.
Hello Michael! Thank you for choosing to stay with us. We are delighted that you enjoyed your stay. Your feedback is valuable to us and we look forward to welcoming you back soon.
Hello Lauri, Thank you so much for taking the time to share your experience with us. We hope to have the pleasure of welcoming you back soon, and please do not hesitate to let us know if there is anything we can do to make your next visit even more enjoyable.
Nice place, accept no mircowave in room, and bed was too firm!
Verified traveler
Stayed 2 nights in Nov 2023
Response from Mae on Nov 18, 2023
Hello, Thank you for taking the time to share your feedback with us. We're glad to hear that you enjoyed your overall stay. We're sorry to hear that the firmness of the bed and the lack of a microwave did not meet your expectations. We will take note of your comments and use them to improve our services in the future. We appreciate your business and hope to have the opportunity to welcome you back in the future.
10/10 Excellent
Mark
Nov 11, 2023
Mark
Stayed 1 night in Nov 2023
Response from Mae on Dec 21, 2023
Thank you for providing your rating. We greatly appreciate your feedback and hope to have the pleasure of welcoming you again in the future!
10/10 Excellent
Alma
Nov 1, 2023
Alma
Stayed 2 nights in Oct 2023
Response from Mae on Nov 25, 2023
Hi Alma, thank you for your feedback! We appreciate it and hope to have the pleasure of welcoming you again soon.
8/10 Good
Jeffrey
Oct 16, 2023
Jeffrey
Stayed 2 nights in Oct 2023
Response from Front Desk on Nov 15, 2023
Thank you for taking the time to leave a review. We look forward to seeing you at Pala Mesa Resort in the near future.
Check in was quick and easy. We only had an overnight stay but would like to return in the future since the grounds seem so peaceful.
Debbie
Stayed 1 night in Sep 2023
Response from Mae on Sep 26, 2023
Debbie, thank you for your review! We're delighted that you had a quick and easy check-in experience and that you found our grounds to be peaceful and serene. We would love to have you back for a longer visit in the future. If there's anything else we can do to accommodate you during your next stay, please don't hesitate to reach out. We appreciate your feedback and hope to see you again soon!
Thank you for your positive feedback! We look forward to welcoming you back in the future. If there's anything else we can assist you with, please don't hesitate to let us know.
10/10 Excellent
Shirley
Sep 15, 2023
Shirley
Stayed 1 night in Sep 2023
Response from Mae on Sep 18, 2023
Thank you for your positive feedback! We look forward to welcoming you back in the future. If there's anything else we can assist you with, please don't hesitate to let us know.
Little getaway for me and my husband. We absolutely loved it here! Will definitely come back here again!
Zhishan
Stayed 3 nights in Sep 2023
Response from Mae on Sep 18, 2023
Thank you for your positive feedback! We look forward to welcoming you back in the future. If there's anything else we can assist you with, please don't hesitate to let us know.
Thank you for your positive feedback! We look forward to welcoming you back in the future. If there's anything else we can assist you with, please don't hesitate to let us know.
The only suggestion I have is to put standard coffee makers in the rooms. The pod machines they have are for small cups of coffee and only one night. When we asked for extra pods we were not given extra cups, so that didn’t really help.
Sharon
Stayed 5 nights in Sep 2023
Response from Mae on Sep 8, 2023
Thank you for sharing your feedback with us. We appreciate your suggestion and will take it into consideration during ongoing efforts to enhance our offerings and service. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable stay.
Didn’t like the payment policy process! Needed to pay for rooms for employees and they would not allow!
Stephen R
Stayed 3 nights in Aug 2023
Response from Mae on Sep 8, 2023
Thank you for taking the time to share your feedback with us. We value your opinion and appreciate your honesty. We are sorry to hear that you didn't like our payment policy process, and we understand that it may have caused some inconvenience for you. We will take your feedback into consideration and explore ways to enhance the process, making it easier and more efficient.
Thank you for your positive feedback! We look forward to welcoming you back in the future. If there's anything else we can assist you with, please don't hesitate to let us know.
very nice view king bed room. clean and contemporary decor.
stephen
Stayed 1 night in Aug 2023
Response from Mae on Sep 1, 2023
Thank you for your positive feedback! We look forward to welcoming you back in the future. If there's anything else we can assist you with, please don't hesitate to let us know.
Thank you for your positive feedback! We look forward to welcoming you back in the future. If there's anything else we can assist you with, please don't hesitate to let us know.
8/10 Good
Denine
Traveled with family
Aug 26, 2023
Liked: Cleanliness, staff & service
Room was nice and remodeled. Property seems a bit neglected, especially pool area and some grounds. Service was good and restaurant food and view was nice.
Denine
Stayed 1 night in Aug 2023
Response from Mae on Aug 28, 2023
Thank you for sharing your experience with us. It sounds like you enjoyed your stay and appreciated the remodeled room. We are appreciative of your comments and are undergoing remodeling and assure you that we will make all the necessary changes to exceed your next stay with us.
What a great place to stay close to Pala casino and casinos close bye other venues winery’s in Fallbrook and great food at thier restaurant there at Pala Mesa Thankyou!
Jeffrey
Stayed 1 night in Aug 2023
Response from Mae on Aug 25, 2023
Thank you for your positive feedback! We look forward to welcoming you back in the future. If there's anything else we can assist you with, please don't hesitate to let us know.
10/10 Excellent
Susan
Aug 21, 2023
Susan
Stayed 2 nights in Aug 2023
Response from Mae on Sep 11, 2023
Thank you for your positive feedback! We look forward to welcoming you back in the future. If there's anything else we can assist you with, please don't hesitate to let us know.
Loved syaying there, it was nice and clean and very spacious. I definitely recommend it. I would stay there again.
Nabemir
Stayed 2 nights in Aug 2023
Response from Mae on Aug 21, 2023
Thank you for your positive feedback! We are thrilled to hear that you had a great experience at our place. Cleanliness, spaciousness, and comfort are top priorities for us, and we're glad to know that we met your expectations. We look forward to welcoming you back in the future. If there's anything else we can assist you with, please don't hesitate to let us know.
located to where i was having business.
front desk staff was not very friendly. Do not check in early or leave late as it will cost an extra 65.00.
I will not stay at this property again when on business in that area.
KIMBERLY
Stayed 1 night in Aug 2023
Response from Mae on Aug 21, 2023
Thank you for sharing your experience with us. We apologize for any inconvenience you may have encountered during your stay. We strive to provide exceptional service to all our guests, and we regret that our front desk staff did not meet your expectations in terms of friendliness.Regarding the early check-in and late check-out policy, we understand that it can be frustrating to incur an additional fee. However, these policies are in place to ensure a smooth transition between guests and allow us enough time to prepare the rooms thoroughly.We value your feedback and take it seriously. We will address these concerns with our team to improve our services moving forward. If there's anything else we can do to assist you or if you have any further feedback, please don't hesitate to reach out. We hope you will reconsider staying with us again in the future so that we can provide you with a more positive experience.
Everything is OK, but you have to have electrical vehicle chargers.
Gabriel
Stayed 1 night in Aug 2023
Response from Mae on Aug 21, 2023
Thank you for your feedback! We appreciate your suggestion regarding the addition of electric vehicle chargers. We understand the importance of sustainable transportation and are constantly exploring ways to enhance our services. Your input will be taken into consideration as we continue to improve and expand our offerings. If you have any further suggestions or questions, please don't hesitate to let us know.
10/10 Excellent
Lisa
Aug 12, 2023
Liked: Cleanliness, staff & service
Lisa
Stayed 3 nights in Aug 2023
Response from Mae on Aug 22, 2023
Thank you for your positive feedback! We look forward to welcoming you back in the future. If there's anything else we can assist you with, please don't hesitate to let us know.
4/10 Poor
carl
Aug 9, 2023
Disliked: Property conditions & facilities
Was looking to book at pala casino , NOT the golf resort Expedia wouldn’t let me cancel even though I booked it that same morning was so inconvenient !
carl
Stayed 1 night in Aug 2023
Response from Steve W on Aug 9, 2023
Good morning Carl, our apologies for the inconvenience you encountered with our reservation