Ratings based on 1,208 Verified Reviews

4.2 out of 5
88% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from South Wales, UK

A clean Hotel near to shopping

Posted Sep 21, 2017
Pros: Convenience, friendliness of staff and a generally good outlook.
Cons: Probably there are things to improve as with everything but the hotel meets with my expectations at a reasonable price
Location: The hotel is within easy reach of major transport links. This gives you access to many shopping malls and other attractions.
We have often stayed here because of it's convenience to shopping, restaurants and transport. There is a decent buffet breakfast in the morning and coffee is available all day. Rooms are clean and made up fairly early in the day, TVs are in good condition and have a good selection of channels. It is a safe location at all times
5 out of 5
Recommended
for Everyone
by A verified traveler from South Wales

Within easy reach of shopping and restaurants

Posted Sep 12, 2017
Comfortable in air conditioning but hot outside. Drink plenty of water
Comment from Hotel Management
Sep 12, 2017 by rubyv, Hotel Management
Thank you for staying at the Best Western Plus Tempe by the Mall we are so happy to hear you enjoyed your stay. We hope you choose to stay with us again whenever your travel needs bring you back to Tempe!
5 out of 5
Recommended
for Everyone
by A verified traveler from Columbus Ohio

Great place to stay, AWESOME free breakfast!

Posted Sep 11, 2017
Hotel was nice and staff was extremely friendly. It was nice to hang out at the pool and the free breakfast in the morning was really good with a lot of selection. Stay here!!!
Comment from Hotel Management
Sep 12, 2017 by rubyv, Hotel Management
Thank you for staying at the Best Western Plus Tempe by the Mall we are so happy to hear you enjoyed your stay. We hope you choose to stay with us again whenever your travel needs bring you back to Tempe!
4 out of 5
Recommended
for Everyone
by A verified traveler from Dayton, OH

Shuttle To and From Airport

Posted Sep 8, 2017
Pros: The room was clean and comfortable. We were offered a to go breakfast since we were leaving to catch a plane before the breakfast started.
Cons: Information about the shuttle to and from the airport needs to be more fully explained and understood by the hotel staff.
Location: N/A
The reason we needed a hotel room was to catch an early flight in the morning and one of the main reasons we chose this hotel was the free shuttle to and from the airport. We were told by phone that the shuttle from the airport was "per call" and the shuttle to the airport was on the hour and on the half hour 24/7. However, after we arrived, the front desk staff told us the shuttle from the hotel to the airport was only on the hour. The front desk also told us that after we dropped off our rental car to "just call us" for the shuttle. We called at 10:18 PM from the airport after dropping off the rental car and we were told that we had to wait until the shuttle left at 11:00 to pick us up. This was unacceptable so we took a taxi back to the hotel. We feel the information that is given from the hotel desk both over the phone and in person about the shuttle is not factual or not complete.
Comment from Hotel Management
Sep 12, 2017 by rubyv , Hotel Management
Thank you for staying with us at the Best Western Plus Tempe by the Mall and for the feedback about your stay. We are always trying to improve and value all comments. We are looking into the issues that you encountered to ensure that it will not be an issue for others going forward.
3 out of 5
Recommended
for Everyone
by A verified traveler from LA

Location is good

Posted Aug 30, 2017
Pros: Breakfast is provided! Also in the front hall, they keep a pop-corn machine there, so you can always have fun!
Cons: bathroom fan is so noise
Location: This hotel located very good place. Joe's Crab, shopping mall, CVS etc. Very close to I-10/60.
Maybe our timing was not good. The hotel is remodeling, so all visitors are staying top (forth) floor. Staff are nice and friendly. Room is clean, but the bathroom fan is so noise. We reported to front desk, engineer changed a new one. We could see they try to improve, but the similar fan, still noise. So when you book this hotel, be prepared fan issue. Breakfast is provided, which is very friendly! Also in the front hall, they keep a pop-corn machine there, so you can always have fun! This hotel located very good place. Joe's Crab, shopping mall, CVS etc. Very close to I-10/60.
Comment from Hotel Management
Sep 1, 2017 by rubyv, Hotel Management
Thank you for choosing to stay with us on your recent trip to Tempe. We appreciate the feedback on where we can improve and what we are doing well with. Comments like this help us to get better and we appreciate it. We can't wait to be of service to you again in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler from Atlanta

Convenient location

Posted Aug 22, 2017
15 minutes from the airport, beautiful hotel with pool, area fitness and breakfast. It has also the airport shuttle that could also take you to some restaurant in the vicinity. Staff nice but cold welcome!
Comment from Hotel Management
Aug 23, 2017 by rubyv, Hotel Management
Thank you for choosing to stay with us on your recent trip to Tempe. We appreciate the feedback on where we can improve and what we are doing well with. Comments like this help us to get better and we appreciate it. We can't wait to be of service to you again in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler from Latrobe, Pa

Comparable to Hampton Inn.

Posted Aug 20, 2017
I have stayed at a number of properties in the Tempe/Phoenix area. This facility is one of the nicer ones. I had a minor problem in my room, asked the staff to get it looked at and it was taken care of immediately. They offer complimentsry breakfast service which is excellent. This facility is about a third of the cost of other properties at the same time ewualing them in service and amenities.
Comment from Hotel Management
Aug 21, 2017 by rubyv, Hotel Management
Thank you for your kind review of our hotel! We are so happy to hear you enjoyed your stay. I will share your feedback with our associates they always love to hear about the hotel reviews. Our staff works really hard and so it is wonderful to hear positive feedback, which is always so rewarding. We look forward to seeing you soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from Houston, TX

Nice rest in Tempe

Posted Aug 19, 2017
The fourth floor was under renovations but the other floors were fine and quiet. Very good selection of hot and cold breakfast items to choose from. Staff very friendly and helpful. Parking lot was somewhat hard to get into and out of around rush hour.
Comment from Hotel Management
Aug 23, 2017 by rubyv, Hotel Management
Thank you for choosing to stay with us on your recent trip to Tempe. We appreciate the feedback on where we can improve and what we are doing well with. Comments like this help us to get better and we appreciate it. We can't wait to be of service to you again in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler from phx az

Posted Aug 17, 2017
It was the best all i cam say was it was the best overall stay
Comment from Hotel Management
Aug 17, 2017 by ruby, Hotel Management
Thank you for staying at the Best Western Plus Tempe by the Mall we are so happy to hear you enjoyed your stay. We hope you choose to stay with us again whenever your travel needs bring you back to Tempe!
5 out of 5
Recommended
for Everyone
by A verified traveler from Albuquerque, New Mexico

Great location - close to I-10 & the Arizona Mills

Posted Jul 24, 2017
Pros: We have stayed at this hotel before and really like everything about it.
Cons: I have no suggestions on how to improve this property.
Location: Great location...close to the Interstate....Arizona Mills Mall....Harkins Movie Theater and many, many restaurants.
Our experience was very good......great location.....great complimentary breakfast.....clean and updated room. And; extremely quiet - even though our room was close to the elevator.
Comment from Hotel Management
Jul 24, 2017 by ruby , Hotel Management
Thank you for your kind review of our hotel! We are so happy to hear you enjoyed your stay. I will share your feedback with our associates they always love to hear about the hotel reviews. Our staff works really hard and so it is wonderful to hear positive feedback, which is always so rewarding. We look forward to seeing you soon!