Terrace/patio

Reviews of TownePlace Suites Tempe at Arizona Mills Mall

3 out of 5
TownePlace Suites Tempe at Arizona Mills Mall
5223 S Priest Drive, Tempe, AZ

Reviews

8.0

Very Good

Rating 10 - Excellent. 135 out of 270 reviews" "
Rating 8 - Good. 65 out of 270 reviews" "
Rating 6 - Okay. 25 out of 270 reviews" "
Rating 4 - Poor. 21 out of 270 reviews" "
Rating 2 - Terrible. 24 out of 270 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Samuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quit and easy access for all events
Stayed 6 nights in Mar 2024

6/10 Okay

Veronica

Disliked: Cleanliness, staff & service, property conditions & facilities
Our room smelled like old fish. The room was tidy but looked old and dirty. The carpet looked like it hadn’t been washed in years, there were drinks and peanut butter in the fridge that I assume belonged to the previous guests. The freezer had an ice machine that I wouldn’t trust eating ice out of because it looked dirty. Lots of homeless people in the area. It was a central location though, so there were plenty of restaurants and stores around.
Stayed 4 nights in Dec 2023

6/10 Okay

Roy

Stayed 2 nights in Feb 2024

8/10 Good

Paulo, Gilroy

Liked: Cleanliness, staff & service, property conditions & facilities
Nice location and room, but smelled like smoke
Stayed 1 night in Feb 2024

10/10 Excellent

Gordon

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Debra, Yuma, AZ

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I highly recommend this hotel.
Stayed 5 nights in Dec 2023

10/10 Excellent

Antoine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

4/10 Poor

Rachel

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for four days, and asked for housekeeping service. No one cleaned our room or even took out trash or gave us linens the entire time. I called about it every day, and they said they would come every day and didn’t. I asked for the floor to be vacuumed because we had spilled some crumbs and they told me I could borrow a vacuum. I called and asked for towels, and they asked me to bring my towels down to the front desk to get some more. I am not really picky but I am annoyed that I spent so much money and didn’t get basic things done.
Stayed 4 nights in Nov 2023

4/10 Poor

Verified traveler

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
This hotel is nice in the lobby but rooms and tapestries need to be updated/cleaned. There were holes in the towels, bed sheets stained, couch was stained. The bathtub was rusty, the coffee maker appeared to have never been cleaned, there were crumbs in the silverware holder. The condition of the room appeared as no pride was taken in it.
Stayed 5 nights in Nov 2023

10/10 Excellent

Noe david

Stayed 7 nights in Oct 2023

8/10 Good

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Gabriela, San Pedro

Traveled with family
Liked: Amenities
Friendly service even at the breakfast time someone helping! Studio suite was very nice; refrigerator and small electric stove, large desk too.
Stayed 1 night in Aug 2023

8/10 Good

Luciano

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2023

4/10 Poor

LAURA

Traveled with family
Liked: Property conditions & facilities
Disliked: Cleanliness
When pulled out sofa sleeper there was a syringe on floor. Then we checked the bed and there was a pill under the fitted sheet.
Stayed 1 night in Jul 2023

10/10 Excellent

Van quynh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

Rhonda

Stayed 2 nights in Jul 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jun 2023
Response from Christa on Jul 6, 2023
Thank you for your review!

10/10 Excellent

LaTerese

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023
Response from Christa on Jul 6, 2023
Thank you for your review!

4/10 Poor

Tim

Stayed 1 night in Apr 2023
Response from Christa on May 25, 2023
Thank you for your feedback.Please let me know how we can make your stay more enjoyable when you visit the TownePlace Suites Tempe for future stays.

10/10 Excellent

Lynn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Christa on May 25, 2023
Thank you for your feedback.

6/10 Okay

Verified traveler

Traveled with family
Disliked: Staff & service, room comfort
Not what I expected
The kitchenette is a bonus. They have "security guards" who spend most of their time in the lobby. We had our car stolen in the back.They heard nothing. Do not to park there. Big signs they are not responsible for theft. they have NO cameras on property. Coffee great, breakfast offered so so. Would not stay there again. Emailed concerns and the stress of it all. They replied they will "discuss at their next meeting".
Stayed 8 nights in Oct 2022
Response from Christa on May 25, 2023
Thank you for your feedback.

8/10 Good

Tyler

Traveled with partner
Liked: Staff & service, amenities
The staff was very friendly. Room was nice as well.
Stayed 5 nights in Mar 2023

8/10 Good

Kelly

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2023

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay
Great location close to freeways. Room was clean and comfortable. TV didn’t work at first, but a call to the frost desk resulted in a speedy fix. Grounds were nice, with a gas fireplace and pool area (not heated, so too cold to use this time of year). We stayed 6 nights and were told the housekeeper comes every 5 days (staff gladly exchanged used towels for fresh whenever we needed them) but the only cleaning was emptying garbages, bringing towels and running the dishwasher. Bathroom wasn’t cleaned and bed wasn’t made, which was disappointing. Other than that, everyone was pleasant and helpful and a big shout out to Ms. Shirl who was so energetic, professional and hard-working. She was so pleasant we looked forward to seeing her each morning to put a smile on our faces. She keep the breakfast bar fully stocked and always asked if we needed anything. Loved that there were gluten free muffins and oat milk available each day and even vegetarian sausages one morning. Would definitely stay here again.
Stayed 6 nights in Jan 2023

2/10 Terrible

surinder

Traveled with partner
Disliked: Staff & service, property conditions & facilities
It’s beautiful close to hi ways shopping
Stayed 16 nights in Jan 2023

10/10 Excellent

Joyce, Omaha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and easy access to I10 & HWy 60. So many fast food restaurants within 2 miles. Staff was super friendly and helpful.
Stayed 7 nights in Jan 2023

4/10 Poor

Sarah

Disliked: Staff & service, amenities, property conditions & facilities
Check in was delayed several times. After finally getting in to the room there was urine and hair on the toilet seat. The bed was hard as a rock. The next morning the front desk person was no where to be found for 15 minutes(the breakfast attended was searching for her) and they didn't have the promised airport shuttle so they ordered me a shady ass Uber and then tried to charge me for the free parking
Stayed 1 night in Jan 2023

10/10 Excellent

Ronnie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 1 night in Jan 2023

6/10 Okay

Nicholas

Liked: Cleanliness, staff & service
Overall it was a decent property. My biggest gripe was the noise. Between the motorcycle group that was there reving their bikes early in the morning and late into the nights and some people literally blasting a loud speaker with horrible rap music that shook the whole building for hours, rest and quiet was hard to come by during my stay. Just be prepared for the noises and surroundings of a busy city when staying here. I had no issues with the physical property or staff.

10/10 Excellent

Linda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2023

10/10 Excellent

Roderick, Killeen

Liked: Cleanliness, staff & service, property conditions & facilities
Great service.

2/10 Terrible

Mauricio

Stayed 1 night in Dec 2022

6/10 Okay

Richard, SCarsdale

Traveled with partner
Liked: Staff & service
Area is sketchy as are the people 'hanging around'.
Stayed 3 nights in Dec 2022

4/10 Poor

Katrina

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff were very pleasant but the rooms need work. Stains up doorjambs, lots of rust in the tub, dirty windows. The noise from neighbours was terrible. Bedding and kitchen was clean. I felt unsafe walking in the area (I stayed here because the outlet mall was a 7 minute walk).
Stayed 4 nights in Dec 2022

2/10 Terrible

Ira S.

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Dissatisfied
Parking lot around perimeter was dark and had very poor lighting. The lobby area was dimly lit. The elevator at the extreme end of the Corredor took a long time -30 seconds for the door to close. The room thermostat was not working at all, even though it showed it was set at 67°, at 1 AM I woke up sweating, and it was like 80°. I finally end up shutting the thermostat off.
Stayed 1 night in Dec 2022

2/10 Terrible

Shauna

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very disappointed in this Marriott property!
We waited over 15 minutes for someone to show up at the front desk to check us in. We arrived at around 7:00 pm. The smell of marijuana was horrible and even woke us up in the middle of the night smelling it. The bed had hair all over the sheets, inside the bed!! had to change the bedding. Bathroom also had hairs in the tub. So gross. Very disappointing for a Marriott property.
Stayed 2 nights in Dec 2022

10/10 Excellent

Gregory

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

6/10 Okay

Dianne

Traveled with partner
Disliked: Staff & service
We called the hotel while we were on the shuttle bus from the car rental back to the airport. The manager said his shuttle bus would be 20 minutes for the driver to get to the airport. He told us there wouldn't be a back up if we weren't there when the driver arrived. The bus ride from the car rental was only 10 minutes, so we felt this was sufficient time. We were on the bus for only 5 minutes when the driver called and said he was at the airport. We explained we were just about there. He said he had to go back to the hotel and he would come back to get us. We waited about 30 minutes and he never showed and never returned our calls. We had to call and Uber. The next morning the shuttle driver was not friendly. No greeting in the morning. He just walked by us and opened the van door. I tried to strike up a conversation and asked how he was doing, all I got was an abrupt, "FINE!" The night front desk attendant wasn't an overly warm personality either when we checked in the night before evening. The hotel room was okay. Not a lot of blankets on the bed if you like it cozy. Our toilet was plugged. The maintenance man was quite attentive and got it unplugged within the hour. In the meantime, I went to use the public toilet in the lobby and it was also plugged. Don't expect much for breakfast. Milk and yogurt are only available if you ask the attendant for it. Hot breakfast is just a chimichanga in a microwave. Fruit was minimal. It's close to the mall and restaurants.
Stayed 1 night in Nov 2022

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Bedbugs - stay away
I stayed here for two separate nights, on both stays, it felt like something was crawling all over my body when I was trying to sleep. Beds were extremely uncomfortable, pillows were some of the cheapest feeling pillows I've ever laid on. On the second night, woke up to a bedbug bite, turned on the lights and saw a bedbug crawling around the floor.
Stayed 1 night in Nov 2022

8/10 Good

Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The other people staying at the hotel definitely need to learn how to eat with manners and not eat like cows out in a pasture. Overall an amazing place to stay just wish breakfast had more selection
Stayed 1 night in Nov 2022

10/10 Excellent

Laura

Stayed 1 night in Nov 2022

10/10 Excellent

Janet

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great accommodations for pets, very friendly, helpful staff, beautiful rooms fully furnished with everything you may need.
Stayed 4 nights in Oct 2022

8/10 Good

Denise

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 6 nights in Oct 2022

8/10 Good

Susan, Santa Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
It is an extensive property with wonderful rooms for long-stay clients. It is set up for sleeping, dining, working, relaxing and bathroom. Good lighting, power points available, great closet, and clean. I should've considered it as a long-stay, rather than a one night accommodation. It does have glassware instead of one-use plastic cups for the bathroom, but I had to search in the kitchen for the glass I needed. It does have shampoo, conditioner, and body wash (refillable) in the shower, but no lotion or shower cap available. Again, set up for long-stay; not one night. Note to designers of the room: the toilet paper dispenser was installed too close to the toilet tank, making unrolling of paper impossible until the roll is diminished enough to clear the toilet tank lid. I removed the roll for use. Although I arrived in the dark, and didn't go out (as a single woman), the neighborhood seemed unsafe for walking.
Stayed 1 night in Oct 2022

8/10 Good

Tim

Liked: Cleanliness, amenities, property conditions & facilities
There is a hidden parking fee that will show up after your visit, regardless if you have a vehicle or not.
Stayed 4 nights in Oct 2022

4/10 Poor

Brian, colorado springs

Traveled with family
Disliked: Cleanliness, staff & service, amenities
place was ok. but customer service was not so great. ask for to clean the room but they never came
Stayed 3 nights in Oct 2022

8/10 Good

Dennis

Liked: Staff & service
Staff was friendly but walls are thin
Stayed 2 nights in Oct 2022

10/10 Excellent

Laura

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our 2 bedroom suite had everything you needed for a long term or comfortable short term stay. But the highlight of this property is the friendly and very helpful staff! Customer service is a lost art but the team at TownePlace Suites in Tempe are bringing it back!
Stayed 1 night in Sep 2022

10/10 Excellent

MARYAM

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The two bedrooms is by far the best feature
Stayed 1 night in Jul 2022