Ratings based on 56 Verified Reviews

3.5 out of 5
82% of guests recommend
3.8 Room cleanliness
4.2 Service & staff
3.4 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Great Hotel in Central Puerto

Posted Dec 1, 2016
Pros: Clean, cute decor and very central
Cons: Hot Tub ;)
Location: Punta Brava Beach, Loro Parque, plaza España, plaza del charco and Plaza Europa, Botanical gardens, Alcampo...
This hotel was perfect for what we needed. It is located in the heart of Puerto De La Cruz, exactly where I wanted to be. I liked the details of the room, it was clean and the staff were very friendly and accommodating. I would recommend and would come back to this hotel again.
Comment from Hotel Management
Dec 18, 2016 by 4Dreams Hotel, Hotel Management
Dear Guest, Thank you very much for taking the time to share your positive feedback. We are really glad to know our hotel had everything you needed and you enjoyed discovering Puerto de la Cruz. Best regards and Happy Holidays!
3 out of 5
by A verified traveler from EX14 2NT

Good location but clostaphobic noisy room.

Posted Nov 27, 2016
Would not stay here again unless different room. Great location though near bars and shops.
Comment from Hotel Management
Nov 28, 2016 by 4Dreams Hotel, Hotel Management
Dear Guest, We are really sorry to hear you didn´t enjoy your room. It will be an honour for us to be your host again if you decide to come back and we recommend you to book in advance requesting exterior room. Best regards.
4 out of 5
Recommended
for Everyone
by A verified traveler from Finland

Excellent location

Posted Nov 25, 2016
Perfect location in the heart of the city, still peaceful and quiet. The room was clean and the staff very helpful. The only problem I had was a loud British couple staying on the first floor sharing everything from their sex lives to their number twos on the patio right below my window but can't blame the hotel for that.
Comment from Hotel Management
Nov 28, 2016 by 4Dreams Hotel, Hotel Management
Dear Guest, Thank you for sharing your positive feedback regarding your recent stay with us. We are sorry about the inconveniences caused by other guests, as you say, sometimes is a matter of upbringing. We hope to see you again very soon and wish you all the best!
4 out of 5
Recommended
for Everyone
by A verified traveler from London

Posted Aug 18, 2016
Excellent location and breakfast. Helpful staff. Room cleaned daily. I really enjoyed staying at this hotel.
4 out of 5
Recommended
for Everyone
by A verified traveler

Close to the best port of the island!

Posted Aug 8, 2016
We enjoyed our stay as the location was great, pretty much next to a beautiful port and all so close! There were bugs on our bed when we checked in (first floor room) but they moved us to a room on the second floor which was very clean and perfect!
Comment from Hotel Management
Aug 12, 2016 by 4Dreams Hotel, Hotel Management
Dear Guest, Thank you for sharing your feedback with us! We are glad you liked your room and we assure you again that we fulfil all regulations related to disinfestation and have certificates available to our customers. Best regards and see you next time!
4 out of 5
Recommended
for Everyone
by A verified traveler from Wiltshire

Excellent value for money hotel

Posted Mar 9, 2016
This hotel is located in a quiet but very central location. It is showing its age, but our room was large, clean and very well equipped, the fridge (not minibar) being a real bonus. The free wifi worked well, and the safe boxes were large enough to take tablet computers and located near reception. Although we had no view, we enjoyed the large furnished patio. In all, the hotel is amazing value for money.
Comment from Hotel Management
Sep 11, 2016 by 4Dreams Hotel, Hotel Management
Dear Eileen, Thank you very much for taking the time to write your positive review. We are really glad to know you enjoyed your stay with us. We hope to see you soon again. Best regards.
5 out of 5
Recommended
for Everyone
by A verified traveler from uk

Pleasant hotel .

Posted Jan 16, 2016
Pros: Convenient for the beach and shopping.
Cons: Taxis are not allowed for pick up and drop off.Difficult for older people with luggage.
Location: Happy with bank,eating places and shopping nearby.
Enjoyed the lovely breakfast,clean room,pleasant staff.lovely pool and sun beds.
Comment from Hotel Management
Feb 8, 2016 by 4Dreams Hotel, Hotel Management
Dear Sylvie, Thank you very much for sharing your positive review. We are glad to know you had a joyful stay with us, having everything you need a few minutes away. We hope to see you again very soon! Best regards.
2 out of 5
by A verified traveler from Laholm

Woke up next to three bed bugs on my cushion!

Posted Oct 28, 2015
Pros: Wi fi, relaxed, cheap
Cons: Remove the bed bugs, could be a lot of work
Location: Nice few minutes stroll to the beach, bus station near as well
Except for the very disguisting experience with bed bugs, this was a good hotel in a great location with nice price, roof terrace with pool and wi fi all over the place.
Comment from Hotel Management
Nov 29, 2015 by 4Dreams Hotel, Hotel Management
DearJohn, Please note that the hotel complies absolutely with the legality regarding disinsectisation and, of course, with a contract with specialized and authorized company. Inspections and treatments are updated according to the legal regulations. However, we proceeded to contact the company in order to perform an exhaustive review of whole the Hotel especially the room where you stayed. We are greatly sorry for the inconvenience caused by this issue. Best regards.
4 out of 5
Recommended
for Couples
by A verified traveler from UK

Central, good value hotel.

Posted May 9, 2015
Pros: Large room. Double bed. Good bathroom. Central to the harbour area. Good price.
Cons: Make 'proper' coffee at breakfast please!
Location: Bars, restaurants, and the harbour. A large square is very close to the hotel. We stayed 2 nights and played golf (Buenavista & Real) during the day
We arrived with the use of our SatNav and deposited the suitcase before I hunted for the communal parking area, which although not far away as a walk was a fair drive in unfamiliar streets. As you would expect the streets are narrow and it was difficult to tell if you could drive on some of them. That was part of the town's character as well. The hotel is bright and friendly and the check in was without issue (take ID, though). We only met the receptionist and the lady who 'administered' the breakfast. Both were friendly. As the Canarians are. Our room was a very pleasant surprise. I t was large and decorated with distressed style furniture. The bathroom was a good size too with a wet room style shower. The water pressure is not high so don't expect a deluge from it. Only down side was that the window faces onto the street and because there is no AC we needed it open to cool the room. However the noise from the street as everything comes to life a 7am does disturb you if you are wanting a lie-in. The breakfast is a basic buffet, but the coffee was from a machine (not good). Overall, a good experience and we would stay again. For what we paid I am being overly critical. Enjoyable stay.
Comment from Hotel Management
May 13, 2015 by 4Dreams Hotel, Hotel Management
Dear Guest, Thank you very much for taking the time to write a review regarding your recent stay at 4Dreams Hotel. We are glad to know you are satisfied with the quality of our service and that your stay was enjoyable. We will continue working on the negative points you mention and we hope to see you again soon. Best regards.
4 out of 5
Recommended
for Couples
by A verified traveler from tenerife south

friendly staff and near shops and centre of town

Posted Apr 9, 2015
Pros: ok good value for the price
Cons: heating the pool
Location: good location for everthing
good position think the bar and cafe should be open more often and the pool heated
Comment from Hotel Management
Apr 19, 2015 by 4Dreams Hotel, Hotel Management
Dear Kenneth, Thank you for sharing your feedback, we will keep in mind your suggestions and we hope to see you on your next trip. Best regards.