2 outdoor pools, pool umbrellas
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Reviews of Apartamentos HG Tenerife Sur

3 out of 5
Apartamentos HG Tenerife Sur
Avenida de Ámsterdam, 3, Los Cristianos, Arona, Tenerife

Reviews

7.6

Good

Rating 10 - Excellent. 86 out of 445 reviews" "
Rating 8 - Good. 215 out of 445 reviews" "
Rating 6 - Okay. 105 out of 445 reviews" "
Rating 4 - Poor. 26 out of 445 reviews" "
Rating 2 - Terrible. 13 out of 445 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

7.8/10

Amenities

7.2/10

Property conditions & facilities

Reviews

6/10 Okay

Anthony

Stayed 6 nights in Dec 2023

8/10 Good

David

Traveled with family
Liked: Cleanliness, room comfort
Tenerife
Tidy apartment beds were comfy. Nice balcony view out to the pool area. Staff were nice and friendly my only complaint was our check in was slightly delayed. Overall a decent stay would use again.
Stayed 3 nights in Nov 2023

8/10 Good

David

Liked: Room comfort
Stayed 8 nights in Aug 2023

4/10 Poor

amy

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Staff rude and not helpful at all
Stayed 2 nights in Jul 2023
Response from HG Tenerife Sur on Aug 11, 2023
Dear Customer, we are sorry our staff was not helpful and rude, they are normally rated quite highly and would really appreciate if you could let us know further what happened in order to see how we can improve and talk to the persons involved. Thank you for your feed-back. Yours sincerely, HG Tenerife Sur

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, room comfort
Never again
Well after arriving at a hotel I stayed at a few years ago, I was really surprised as how down hill it’s gone. We arrived and we’re greeted by a very grumpy chap who asked for our passports and once he’d finished with them, they were threw them under the glass back at us. We had a room on the 2nd floor overlooking the main road opposite our the Christian Sur. The room had a very cheesy smell and once I opened the fridge, it smelt like a fisherman’s bait box which had contained maggots in. It stunk to high heaven and there’s no way I’d store butter / bread in there as it would contaminate everything. The bathroom was absolutely vile, I’ve taken photos of the toilet, shower and sink, all of which seem to have dodged the cleaners since 2000. The toilet was stained and dark in colour, the bathroom tiles had stains on and then the sink had ring marks on from where someone has had their false teeth in a glass overnight. Oh there’s a welcome tray in the bathroom which is also filthy. The ceiling fan in the tv room made a horrible clicking for the duration of my stay whilst being used, but the icing on the cake was on the lastnight, even that had given up the will to function anymore, it decided to come off its mounting as I was watching tv and ended up being suspended by two wires. Having already spoken to reception about previous issues, the staff weren’t bothered about anything apart from taking your money from you. I’ve taken plenty of photographs
Stayed 8 nights in Jun 2023
Response from HG Tenerife Sur on Aug 11, 2023
Dear Customer, we deeply regret you didnt have the holidays you expected. Your comments have been submitted to the persons in charge and departments involved. All issues arised are not usual in our hotel and we take your experience very seriously in order to improve our services. Yours sincerely, HG Tenerife Sur

8/10 Good

Marín

Business traveler
Liked: Cleanliness, room comfort
comment
The stay was great and the guy in the lobby Zeben (I think was his name) Was absolutely fantastic. He was kind very willing to help with everything, friendly, just perfect. I like the stay and would choose this hotel again and reccomend it. BUT the internet connection was aweful, and there was NO internet in my room, and not possible to do anything about it. And the premium internet was broke. So the work we had to take care off, over the internet was not possible which was very unfortunate because we trusted that we could use the internet connection. So until the internet will be available and good we can not come back to this fantastic hotel
Stayed 7 nights in May 2023

8/10 Good

steve

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Rooms look a little bit tired but overall the place is a great place to stay, the pool is fabulous & in a good location, would stay again
Stayed 6 nights in May 2023

8/10 Good

Julie

Liked: Cleanliness
Very clean but dated
The apartment was very clean as were all communal areas. The staff were helpful and any reported bits of maintenance issues were fixed immediately. The furnishings in the apartment lounge need an update as they are reaching the end of their life and are worn and dated.
Stayed 7 nights in May 2023

8/10 Good

Ian

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Quite clean and generally condition of the hotel
Stayed 7 nights in May 2023

6/10 Okay

Kevin

Traveled with group
Liked: Cleanliness
Disliked: Room comfort
Stayed 8 nights in Apr 2023

8/10 Good

Julie

Stayed 3 nights in Apr 2023

10/10 Excellent

maureen

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great property excellent location
Stayed 3 nights in Nov 2022

8/10 Good

Gareth

Stayed 4 nights in Nov 2022

8/10 Good

Joanne

Liked: Cleanliness, room comfort
Great position just set back from town Good food shops nearby Restaurant on-site good Lovely pool Daily maid service Staff friendly and helpful
Stayed 7 nights in Sep 2022

8/10 Good

Audrey

Liked: Cleanliness, room comfort
Stayed 7 nights in Sep 2022

10/10 Excellent

John

Liked: Cleanliness, room comfort
Stayed 15 nights in Aug 2022

8/10 Good

Brian

Stayed 4 nights in Aug 2022

2/10 Terrible

Briana

Traveled with group
I paid on Expedia prior and they made me pay again. The room was “ ready” or rushed and then a maid walked in while we were changing. No knock or anything
Stayed 1 night in Jul 2022

10/10 Excellent

Brian

Liked: Cleanliness, room comfort
Stayed 8 nights in Jun 2022

10/10 Excellent

William

Liked: Cleanliness, amenities, property conditions & facilities
Clean, comfortable and friendly staff
Stayed 7 nights in Jun 2022

10/10 Excellent

Aser

Stayed 6 nights in May 2022

8/10 Good

Kevin

Traveled with group
Liked: Cleanliness
Stayed 7 nights in Apr 2022

10/10 Excellent

John

Liked: Cleanliness, room comfort
Stayed 14 nights in Apr 2022

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, room comfort
Good price comfort balance, couch not very comfortable to use.
Stayed 7 nights in Apr 2022

8/10 Good

Zvi

Liked: Cleanliness, room comfort
Stayed 1 night in Apr 2022

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, room comfort
Stayed 7 nights in Apr 2022

10/10 Excellent

Andy

Traveled with family
Liked: Cleanliness, room comfort
Great
Great stay highly recommended
Stayed 3 nights in Jan 2022

8/10 Good

Karen

Liked: Cleanliness, room comfort
One night only
We only stayed one night here , the room was very clean and spacious.
Stayed 1 night in Jan 2022

8/10 Good

Dagbjört

Stayed 7 nights in Mar 2022

8/10 Good

Stephen

Liked: Cleanliness
Tenerife Sur ( Good value)
We normally stay in Cristian Sur , which was unavailable, we were pleasantly surprised by the apartment which had everything required, including a private balcony , the pool was great with plenty of sunbeds and the grounds well kept, and finally all the staff were welcoming and helpful , would definitely return
Stayed 5 nights in Mar 2022

10/10 Excellent

Viesturs

Traveled with family
Liked: Cleanliness, room comfort
Excellent staff everyone was friendly and very helpful. Would stay again.
Stayed 2 nights in Mar 2022

10/10 Excellent

Patrick

Traveled with family
Liked: Cleanliness, room comfort
Great spot to stay
From time you walked in to property made very welcome and safe / cleanliness was high priority and noticed all staff were temperature tested before work every day which for me was a great indication on the seriousness they put out guests at. Maria Angulius happiest cleaner ever and Carlos life guard just went the extra mile thank you Management and staff top class.
Stayed 8 nights in Feb 2022

10/10 Excellent

David

Liked: Cleanliness, amenities, property conditions & facilities
Everything was great.
Stayed 7 nights in Feb 2022

10/10 Excellent

Gudmundur Thor

Liked: Cleanliness
Stayed 1 night in Jan 2022
Response from Agustin on Feb 7, 2022
Dear Mr.Gudmundur. Thank you kindly for your scores and its nice to know you had a lovelly stay with us and looking forward to seeing you in a near future. Best regards.

8/10 Good

Gudmundur Thor

Liked: Cleanliness, room comfort
Stayed 1 night in Jan 2022
Response from Agustin on Feb 7, 2022
Mr.Gudmundur, Once more thank you kindly for your scores which helps us to improve and are much appreciated. Looking forward to seeing you with us soon. Best regards.

8/10 Good

Gary

Traveled with partner
Liked: Amenities, property conditions & facilities
Great position and location
Stayed 5 nights in Dec 2021
Response from Agustin Melian on Jan 7, 2022
Dear Sirs. Thank you kindly for your comments which are much appreciated and helps us to improve.Nice to know you enjoyed your holiday whith and looking forward to seeing you in a near future.

10/10 Excellent

Sigurdur

Liked: Cleanliness, room comfort
Very good choice
Had a great stay at HG Tenerife Sur, with very comfy beds and an overall good apartment in a quiet neighborhood.
Stayed 10 nights in Nov 2021
Response from Agustin Melian on Jan 7, 2022
Thank you kindly for your scores and comments which helps us to improve, nice to know you had a lovelly holiday with us and looking froward to seeing you once more in a near future.

8/10 Good

Verified traveler

Liked: Cleanliness
Apartamentos Hg Tenerife Sur Review
apartment was ok for size although needs renovating inside and out. overall not brilliant but okay.
Stayed 7 nights in Nov 2021
Response from Agustin on Dec 7, 2021
Thank you kindly for your comments which helps us to improve and are much appreciated, have taken note of them and looking forward to seeing you in a near future. Kindly yours. Agustin Melian

10/10 Excellent

paul

Traveled with family
Liked: Cleanliness, room comfort
Great stay
Overall a good holiday. This hotel is in a good location
Stayed 8 nights in Oct 2021
Response from Agustin on Nov 12, 2021
Thank you kindly for your comments and much appreciated and looking forward to seeing you in a near future. Kindly yours.

8/10 Good

Lynne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely place to stay.
Apartment was spot on for what we needed. The maids were in everyday except Sunday, which was fine. Towels were lovely big bath sheets and there were toiletries on arrival which was a bonus. We only went to the pool a couple of times and had no problem getting a lounger. All staff we spoke to were very friendly and helpful. Great location, near plenty of pubs and places to eat. We will definitely be back.
Stayed 7 nights in Nov 2019
Response from Beatriz Mesa, Customer Service.Hg hotels on Dec 11, 2019
Dear Lynne, It has been really good to read that you had such a great time in our hospitality and we want to thank you for sharing your experience. Confirmation that we were able to provide you with such a wonderful holiday experience is extremely satisfying and we promise to continue working hard to achieve this every day. We try to think about everything to provide our guests with a perfect experience. Once more, we thank you for writing and sharing this wonderful review of our hotel and we hope that we will be able to serve you again in the future. Best Regards, Beatriz Mesa.Quality Manager Guest experience HG Hotels

8/10 Good

Carole

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2019
Response from Beatriza Mesa, Customer Services on Oct 24, 2019
Dear Carole, Thank you for choosing HG Tenerife Sur . It gives us immense pleasure to know that we met your expectations and we hope to have the opportunity to do so again in the future. Best regards

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff. 3rd time here and didn’t disappoint again. Great pool. Beds were uncomfortable but that is the only complaint.
Stayed 8 nights in Oct 2019
Response from Beatriz Mesa, Customer Services, HG Hotels on Oct 16, 2019
Dear guest, We would like to sincerely thank you for posting such a positive and detailed review. It is extremely gratifying to know that the resort met your expectations again and an immense pleasure that you shared your positive experience with other travellers. We hope that you will be back to visit us in the near future and look forward to being of service to you again. Best regards

8/10 Good

Eddie

Stayed 7 nights in Sep 2019

8/10 Good

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Sep 2019
Response from Beatriz Mesa, Customer Services, HG HOTELS on Oct 9, 2019
Dear Guest, We are glad to see that you enjoyed your first holiday experience on the resort. We look forward to being of service to you again in the near future. Best regards

10/10 Excellent

Alessandro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing place for family with kids.
Lovely hotel, big pool area, room was nice and clean, beds are comfortable, lovely balcony , 10/15mins walk to the beach. Perfect for family with kids. All white sheets and white covers , big sofa bed. Has a mini shop inside the hotel which is great.
Stayed 2 nights in Jul 2019
Response from Beatriz Mesa, Customer Services, Hg hotels on Jul 29, 2019
Dear Alessandro, Thank you for choosing us and for sharing your feedback in house. We pleased to hear that you is having fun in the complex and is at your leisure as you expected. Your satisfaction is a top priority for us. Keep enjoying Looking forward to your next visit. Best regards.

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Positives are the rooms were cleaned regularly and cleaning staff were friendly. Negatives: I was disappointed by some of the staff on reception who I found very rude. One evening me and my brother went to order a pizza at 11.30pm and the man at reception sighed and seemed very unhappy that we were ordering, he was very rude to us even though the kitchen is advertised as open until 12pm? I also found the food to be of low quality and overpriced for what it was. I booked a twin room and upon arrival I was told there were no twin rooms available unless we pay another €70? I booked a twin room and would expect to get one for the original price i paid. I also thought it was unfair to be charged extra for things such as the safe and also the wi-fi (which didn't work most of the time). Overall quite disappointing.
Stayed 7 nights in Jun 2019
Response from Beatriz Mesa, Customer Services, HG Hotels on Jul 18, 2019
Dear Guest, Thank you for sharing your thoughts. We are sorry that we did not meet your expectations and you did not enjoy your holiday in the complex, this should not have happened, please rest assure we have taken your comments on board in order to help us improve the services we offer. We hope you visit us again so we can show you the improvements we make. Best regards,

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very modern and clean and you couldn’t ask for more! The pool area was fabulous with a little hut bar with refreshments which was a nice touch...however, the atmosphere was a bit boring and a bit of music wouldn’t go astray! It’s in the perfect location being 10 mins walk to the beach and many restaurants!
Stayed 7 nights in Jun 2019
Response from Beatriz Mesa, Customer Services HG Hotels on Jun 19, 2019
Dear Guest, Thank you so much for choosing HG Tenerife Sur and also for sharing your so positive opinion about us. We can assure you that we make every effort to satisfy our guests expectation. We take good note about your comment of the music to improve. We hope you will see you in the near future. Best regards.

10/10 Excellent

Verified traveler

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely clean friendly hotel with lovely bar and pool
Stayed 9 nights in Mar 2019
Response from Beatriz Mesa, Customer Service HG Tenerife Sur on Mar 25, 2019
Dear guest, We would like to sincerely thank you for posting such a postive and detailed review. it is extremely gratifying to know that the resort met your expectations and an immense pleasure that you shared your positive experience with other travellers. We hope that you will be back to visit us in the near future and look forward to being of service to you again. Best regards

6/10 Okay

Pekka J.

Small and dark flat in a good area
There are at least three alternative apartments in the photos. Most of the pictures are clearly of the highest standard and larger than ours. If you book an apartment, please check which apartment you will receive. Our apartment was small and dark. Sunshine came to the terrace just 1-2 hours before sunset. Sitting comfort was poor and there were gaps in the level of equipment, for example, only 1 little spoon. The base of the frying pan was convex. The price-quality ratio was not right. At first, there was a wide range of problems. However, they were treated with great praise. The best thing was fast internet. However, it cost 10 € / day. The apartment is suitable for short stays but not for longer stays if you want more than just a sleeping place. The pool area was good and the small store was well equipped and there were several well-stocked shops nearby. The location of the apartment hotel was also pretty good. These factors increase the overall score to three.
Stayed 14 nights in Feb 2019

6/10 Okay

Pat

3 star standard!
The complex itself was nice. The living/kitchen area not so much.
Stayed 5 nights in Jan 2019
Response from Beatriz Mesa, Customer Service HG Hotels on Jan 24, 2019
Dear Guest, We sincerely thank you for the feedback of your stay in HG Tenerife Sur. Your opinion is very useful and help us to improve. We hope to see you again soon, until then, please do not hesitate to contact us for anything you may need. Yours Sincerely,