Ratings based on 87 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
82% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler from LE

Sin actividades

Posted Jul 20, 2016
Falta de actividades, muy soso, por otro lado el comedor cuando se llena el hotel se queda pequeno con lo grande q es. La habitacion lo mejor.
4 out of 5
by A verified traveler from N.

Hotel con impresionantes vistas y buen trato

Posted Jul 15, 2016
El hotel esta situado en la parte más alta del municipio de Puerto de la Cruz y sobre el mar. Zona muy tranquila. Esta bien equipado con amplias habitaciones con todos los servicios. El bufet es completo y es correcto. Muy buen trato por parte de todos los empleados de todas las secciones, atendiendo en la medida de lo posible a los ruegos por nosotros formulados. Totalmente recomendable.
3 out of 5
by A verified traveler from Uppsala

Skuggigt hotell vid motorväg

Posted May 31, 2016
Fick vänta två timmar på incheckning trots att vi kom efter utsatt tid. Man kunde ha erbjudit oss lunchbiljett som goodwill eller något att dricka. Det absolut sämsta med hotellet är att balkongerna ligger i ständig skugga p.g.a läget insprängt i bergsväggen. Vi bodde på vån 4 och det var inte havets brus vi hörde utan bilarna på den stundtals hårt trafikerade vägen. Rummet saknade taklampa, så inte bara balkongen var mörk... Känns mer som ett 3+ hotell. Det lilla gymet öppnade kl 9, så inget för alla morgonpigga som uppskattar träning före frukost.
2 out of 5
by A verified traveler from apeldoorn

Het hotel heeft een grondige renovatie nodig

Posted May 5, 2016
Los liggende tegels en vloerbedekking, afbladderend verfwerk, een zwembad onder zeil. De gasten zijn veelal Engelse bejaarden. Dresscode voor diner. Alle kamers prachtig uitzicht over de oceaan.
Comment from Hotel Management
May 9, 2016 by Hotel Management , Hotel Management
Thank you for your feedback. We are sorry for not having met your expectations. Kind regards
4 out of 5
by A verified traveler

Great stay!

Posted Apr 25, 2016
Pros: The silence and beauty of the area was perfect. We wanted a relaxed vacation and for that purpose Best Semiramis was great.
Location: The nicest city - Puerto de la Cruz very close to the hotel. The view and surroundings are beautiful and there are plenty of things to see.
Big hotel with clean facilities. The hotel is a bit old for a 5 star, but everything is still very nice. The staff was kind, the room was clean and fine and the breakfast buffet was great to. The free internet sometimes worked a bit slow, but it worked all over the hotel area. We stayed for a week and had a great stay. The hotel is mostly for couples and not so much families with children. We observed a lot of the other hotels in the area and Best Semiramis definately looked like the nicest and newest! We can recommend staying here.
Comment from Hotel Management
Apr 28, 2016 by Hotel Management , Hotel Management
Dear Guest, thank you for your complimentary review on your recent stay with us. We are happy that you had a pleasant holidays and we look forward to welcome you again in the future. Best Regards,
3 out of 5
by best semiramis

hotel tenerife

Posted Apr 24, 2016 on Hotels
food for dinner could be better
Comment from Hotel Management
Jul 2, 2016 by Hotel Management, Hotel Management
Thank you for your feedback
4 out of 5
by A verified traveler from London

Conveniently located and with stunning views.

Posted Apr 24, 2016
Pros: It's wonderful location and views.
Cons: More steam in the steam room!
Location: Easy walking distance of Puerto de la Cruz and many lovely restaurants and bars. Fabulous local bus service.
We were allocated a room on the 3rd floor initially, but upon request for a room on a higher floor, we were offered a room on the 18th. It exceeded all expectations. Similarly, the restaurant was beautifully located and the food choice was good and plentiful. Lovely terraces, fabulous large swimming pool and smaller pool with Jacuzzi adjacent to the small spa facility. Live entertainment in the bar every evening - what more could one wish for?!
Comment from Hotel Management
Apr 28, 2016 by Hotel Management , Hotel Management
Dear Jane, thank you for your feedback and your lovely words about out hotel. We hope to see you again. Kind regards
4 out of 5
by A verified traveler from New York, NY

Beautiful view and convenient location

Posted Apr 23, 2016
The hotel has a beautiful view overlooking the ocean. There is a road between the hotel and the ocean. I write this because if you like to sleep with the patio door open to hear the ocean, you will also hear a lot of noisy traffic at night. Possibly a higher level floor would help with the traffic noise. Breakfast buffet is included here, so that is a huge money saver built into the Expedia price. My husband and I used hotel the spa for massages, facials, and reflexology and it was a nice experience, and a friendly staff. However, we were surprised to learn as we tried to pay, that it was cash only. We couldn't charge to the room or use a credit card. (This seemed very odd, probably under the table, and requires a lot of cash on hand) The front desk was helpful at times with calling us a taxi when needed. However, our toilet was broken our entire stay. The water ran/constantly flushed for our entire 9 day stay. We asked the staff at the front desk to fix this on three occasions. It was never addressed worth a visit from staff, nevermind fixed. To hear the ocean, traffic and a running toilet at night was annoying. On two occasions we asked for a bucket of ice for our room. One time it was brought, another time my husband was told he could get it himself. There are many restaurants, shops, and a grocery store within walking distance. Our experience was great for the money paid, but I wouldn't consider it 5 star by U.S. standards.
Comment from Hotel Management
Apr 28, 2016 by Hotel Management , Hotel Management
Dear Guest, Thank you for your feedback. We are pleased that overall you had a pleasant stay. We take note of your observations and we shall look into the issues raised in order to enhance our guests' experience in our establishment. We hope you will give us another chance to rectify and to recover your confidence on a future visit. Best regards, Hotel Management
4 out of 5
by A verified traveler

Un personnel à l' écoute, très accueillant et disp

Posted Apr 19, 2016
On est ravi du choix de cet hôtel. Bien situé un peu à l écart de la ville donc au calme. Un personnel très agréable et serviable. Des chambres tout à fait confortables. On y retournerait sans hésitation.
Comment from Hotel Management
Apr 24, 2016 by Hotel Management , Hotel Management
Cher Client, Nous vous remercions d'avoir pris le temps de partager vos commentaires sur notre hotel. Nous sommes tres heureux de savoir que vous avez passe des bonnes vacances et nous avons repondu a vos attentes. Nous esperons vous revoir bientot. Bien cordialment
4 out of 5
by Shakib from København

Perfekt for afslapning

Posted Apr 18, 2016 on Hotels
Den perfekte modtagelse men ikke pænt farvel. Alle personale var så profesionelle og venlige, pånær en ældre herre ved udcheckning. Han havde travlt med at få os ud. Maden var så varriende og dejlige. Pool var ren og behagelig. Værelserne vargamle og lugtede lidt. Man kunne ikke fange wifi. De bedste faciliteter synes vi som par. Alt i alt ville vi gerne besøge igen.
Comment from Hotel Management
Jun 25, 2016 by Hotel Management, Hotel Management
Dear Shakib, thank you for your feedback. We are pleased that you had a pleasant stay. We look forward to welcome you again in the future. Kind regards.