Ratings based on 199 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
85% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
3.9 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3 out of 5
by A verified traveler from Cantabria

Solo adultos... y solo extranjeros..

Posted Sep 7, 2016
Pros: El personal
Cons: Lo anteriormente dicho.
Location: Buena ubicación, si alquilas coche tienes donde aparcar en las cercanías porque el no tiene parking. Cerca de playas y centros comerciales.
El hotel Noelia Sur, esta situado a escasos 10 minutos andando de las playas, y es la opción que tienes si pretendes estar remojado, ya que la gestión de las hamacas de la piscina por parte de los responsables es pésima, a las 8.30 de la mañana ya hay toallas reservando hamacas que pueden estar hasta 3h sin ocupar. La comida del buffet normalita, postres pésimos; a destacar la pasta que lo hace un chico joven muy majo y servicial (un 10 para él) y los camareros (Sobre todo una chica rubia que va con trenza que era un sol). El precio de las bebidas que no incluyen en la media pensión no son muy caras, pero podría estar incluido como en otros hoteles. Bastante ruido en las habitaciones, las paredes son de pladur y se oye todo y además dan a un largo pasillo, que entre otras personas, lo recorren extranjeros con sangre en alcohol que no al revés. Las habitaciones estan más o menos renovadas, aunque las que dan a la piscina más, fatal que no tengan más de dos enchufes utilizables por el usuario y que uno de ellos esté en el baño. Geles, jabones, peine y gorro de baño, no hay más en el baño, pero si preguntas por una maquinilla de afeitar te dicen que la tienes en el baño, para ser un 4 estrellas un poco cutre, este aspecto. Las instalaciones en general bastante bien se nota su renovación. El bar de la azotea tiene buenas vistas, muy cool y también muy caro. Entretenimiento muy básico, solo por las mañanas y por las noches, le falta algo para baila, tipo discoteca.
5 out of 5
by A verified traveler from -

Great hotel - would definitely recommend

Posted Aug 27, 2016
Great hotel, close to the beach. Modern rooms and excellent facilities. A range of activities during the day and good entertainment in the evening. Beautiful views From the rooftop bar.
Comment from Hotel Management
Sep 7, 2016 by Quality department, Hotel Management
Dear Expedia user, We truly appreciate your wonderful comment about our Dream Noelia Sur on Expedia. Thank you for stating how great our hotel and the location are because it is just a few minutes’ walk to the wonderful beaches of Playa de Las Americas. It is wonderful you liked our modern rooms and the excellent facilities as well as our range of activities during the day and the evening. Our Animation team work hard every day to offer our guests wonderful activities and a great show in the evening. As you mentioned, our guests have a beautiful view offer the pool and the sea from our rooftop Café del Mar, where our guests cans find also two fantastic infinity pools to relax. All in all, we are thankful for your kind words and for definitely recommending us. We hope to see you soon again in Dream Noelia Sur for another great experience. Best regards,
5 out of 5
by A verified traveler

Best hotel we have ever stayed in Tenerife

Posted Aug 26, 2016
Pros: Rooftop pools
Cons: more animacion activities, ie, archery, french boules etc
Location: The hotel is about 10 minutes walk from the seafront and bars are close by. There is a bus stop across the road if you want to venture further afield
We have just returned from an amazing week at the Noelia Sur and can't wait to return asap! The hotel oozes sophistication with friendliness from every member of staff. We booked a pool view room and it was delightful with comfortable beds, attractive decor, flat screen tv with English channels , fridge and well appointed bathroom with a decent hairdrier. The hotel was immaculately clean as were the grounds and pool areas. We loved the new rooftop infinity pools and jacuzzi, lovely comfy sunbeds and good choice of music playing from The cafe del Mar who run the rooftop area. The food was of a very good standard with delightful waiting staff, never waited more than 2 minutes for a wine waiter. I like the restaurant layout with a decent space between the tables so you didn' feel too close to the neighbouring tables, you could also eat otdoors. They have a nice outdoor entertainment area and bar, we watched the evening shows before heading out into Las Americas and they were of a good standard. We will definately be returning to this hotel.
Comment from Hotel Management
Sep 7, 2016 by Quality department, Hotel Management
Dear expedia user, Thank you for sharing your lovely feedback about Dream Noelia Sur on Expedia and for stating that our hotel is the best you have ever stayed at in Tenerife; your affirmation is indeed a great motivation! First of all, it is wonderful you found every member of staff very friendly and that your pool view room was delightful for you. All our rooms are spacious and provide everything our guests could need during their stay to feel comfortable. Thank you for noticing how immaculately clean our hotel, the grounds and the pool areas are. The Housekeeping team always keep the cleanliness as its best. Furthermore, we are glad you loved our rooftop Café del Mar with the bar, infinity pools and Jacuzzi as well as the comfy sunbeds and the music. It is fantastic you found our food of a very good standard, our staff were very attentive and our restaurant layout good. We are content you liked our nice outdoor entertainment area and bar where our Animation team offer every night a wonderful show for our guests. On the contrary, we are apologetic to know you would have preferred more animation activities during the day. We will pass your comment to the Animation team so they can consider it for the future. As you said, our hotel is located near the beach and many nice bars and shops and also a bus stop. In conclusion, we are thankful for your nice words and are thrilled to read you will definitely return to our hotel. We are looking forward to welcoming you soon again in our Dream Noelia Sur for another amazing holiday. Best regards,
1 out of 5
by A verified traveler from Wales

Should have been great

Posted Aug 14, 2016
Stayed at Noelia Sur 4-13 August 2016.Disaster start to finish. Arrived after 12pm but told to come back after 2pm as room not ready. We'd booked for 3 adults in 1 room. Went to have lunch and came back. Room still not ready!Finally given room keys and we carted our luggage up to the third floor after we were told by reception staff we had been upgraded for inconvenience. Room and bathroom were shabby. Small twin for two people, not three. Our booking was for 3 people in large twin room + sofa bed. If this was upgrade what was original like?!! It had 2 towels & toiletries, 2 glasses, 2 balcony chairs. Third bed was a small rolling child size bed added as afterthought by shoving side table and fridge along wall so it was no longer under tv, wedging it between table and balcony door. This meant no room to walk into room between table and bathroom wall corner without banging legs and certainly no room to get suitcases in. Phoned down to reception. They told us they'd ring us back. We sat /stood around for ANOTHER HOUR until given another room. By now after 5pm. Second room actually had small sofa bed. 2 towels and toiletries, bedding for 2, 2 glasses, 2 balcony chairs!! Had to go down to reception and complain to get room and sofa bed made up for 3 people - as per booking and payment. Complained every day as only 2 towels, glasses etc. left. Misleading hotel description- free bottled water. Only provided on 1st day. Most hotels do this. V large stag party over 4 days ruined it.
Comment from Hotel Management
Sep 7, 2016 by Quality department, Hotel Management
Dear Jan, Many thanks for taking your precious time to share your experience in Dream Noelia Sur with us on Expedia. We are very concerned to know that we could not meet your expectations in our hotel and want to apologize for the inconveniences you had on your first day because of the first room which did not have the appropriate measure for you and did not please you. Furthermore, we do apologize for the wait to get the new room. Nevertheless, we can assure you our staff always work hard to fulfil our guests’ wishes immediately. We hope you liked your second room more and we want to apologize that it was only prepared for two persons. We will pass your comment to our Management so things like that will not occur again in the future. Moreover, we are saddened to know that our other hotel guests disturbed your holiday. We hope you anyway enjoyed your time in Tenerife. Again please accept our sincere apologies. We hope to have the opportunity to regain your confidence in our hotel and to welcome you again for a second experience in Dream Noelia Sur. Kind regards,
4 out of 5
by A verified traveler from RABAT

meilleur emplacement

Posted Aug 10, 2016
Pros: le personnel, restaurant, emplacement..
Cons: les chambres ne sont pas à la hateure
Location: plage de los americas
voyage inoubliable, nous nous sommes bien regalés
Comment from Hotel Management
Sep 9, 2016 by Quality department, Hotel Management
Cher Salwa, Tout d’abord, nous voudrions vous remercier d’avoir choisi notre Dream Noelia Sur pour vos vacances et d’avoir partagé votre expérience sur Expedia. C’est phénoménal que vous trouviez notre hôtel le meilleur emplacement. En outre, nous sommes heureux d’entendre que notre personnel a contribué à vos vacances inoubliables et que vous avez savouré les plat exquis dans notre buffet Areca ou notre restaurant-grill argentine Santa Rosa qui est à la carte. Notre location dans la Plage de las Américas est juste à deux pas de la mer, des restaurants, des bars et des magasins. Au contraire, nous sommes désolés que vous n’ayez aimé bien votre chambre. Pourtant, nous avons des chambres récemment rénovées comme la chambre Romance ou la chambre Smart. Dernièrement, merci beaucoup pour vos commentaires. Nous espérons vous accueillir de nouveau dans notre Dream Noelia Sur. Veuillez agréer l'expression de nos sentiments distingués,
5 out of 5
by A verified traveler from surrey uk

no children ......... heaven :)

Posted Aug 6, 2016
Pros: adult only hotel , over 18's only . staff fantastic
Cons: main bed's not very comfortable , beds i would expect in a 2 star hotel . the sofa bed my teenage son slept in was horrible .
Location: location is excellent
imho a couples hotel , 80% 20 - 30 year old couples , the other 20% 40 / 50 /60 years old couples , although there were a few small groups of friend's , it's not a party hotel but a very nice restful / peaceful experience ( note . i was in tenerife may time and popped into this hotel to check it out and would say the average age was a lot higher than when i stayed in august ) . pool area - no ball games in the pool , no inflatables , anyone putting out their beach towels before 9am to reserve sun loungers and the staff will remove them :) which stops all the idiots getting up at 6am to get the best beds :( i have been to tenerife 6 times in the last 6 years , stayed in different 4star hotels each time , tbh all the hotels have been excellent , what i like most is that this is an adult hotel , what i like the least is the bed comfort . but this is the hotel i would return to above all others !
Comment from Hotel Management
Sep 7, 2016 by Quality department, Hotel Management
Dear john, We from Dream Noelia Sur are very grateful for you to share your amazing experience in our hotel with us on Expedia. We are glad you liked the fact that we are an adult only hotel. As you mentioned, we accommodate couples of all ages as well as friends who want to spend their holidays in Tenerife. It is wonderful you had a nice restful and peaceful experience in our hotel because at our pool area the calmness is guaranteed and we have a special sunbed policy that all our guests can find a place whenever they come to the pool. Furthermore, we are overwhelmed to read that you have stayed so many times in Tenerife and would prefer especially our hotel for another future stay. Thank you also for mentioning how excellent our location and how fantastic our staff are. That is a great compliment as they all work hard to leave our guests without wishes. On the other hand, we are concerned to know the comfort of our beds were not perfect for you and the sofa bed was not ideal for you. We do apologize and we will pass your comment to the appropriate department so they can consider it. In conclusion, we are very happy to hear that you would repeat your holidays with us and would like to see you again in our Dream Noelia Sur soon. Best regards,
4 out of 5
by A verified traveler from carmarthen

Posted Jul 30, 2016
Really enjoyed our stay. There was a lot of refurbishment work being undertaken in the pool area and it was quite noisy for most of the day. However we could see that this was going to improve the facilities further and it didn't really bother us. Staff were all very nice. We loved the roof top bar area and eternity pool. Great place to watch the sunset. We caught a taxi to the airport on the last day as the shuttle took almost 2 1/2 hours to drop us off on the night we arrived. Still most of the passengers left to drop off when we eventually got to the hotel! Taxi took 15 minutes and cost 25 euros.
Comment from Hotel Management
Sep 7, 2016 by Quality department, Hotel Management
Dear carol, We from Dream Noelia Sur would like to thank you for sharing your enjoyable experience in our hotel with us on Expedia. As you mentioned, we recently had some improvements ongoing in our hotel to improve our facilities. We are delighted to hear that it did not bother you from enjoying your holiday. We would like to inform you that our construction works are finished and we provide now a lot of new modern services. Furthermore, it is wonderful our staff were all very nice as they all work hard to offer our guests a wonderful holiday. We are glad you visited our wonderful rooftop Café del Mar with the bar and the infinity pool. As you mentioned, it is a great place to watch the sunset because you have a wonderful view over the sea. All in all, we are thankful for your nice words and we hope you are back for another amazing holiday in our Dream Noelia Sur soon. Best regards,
4 out of 5
by A verified traveler

Posted Jul 29, 2016
Bella struttura, ristrutturata e confortevole, ci sono delle belle piscine, tre vasche idromassaggio, la terrazza con il Caffè del Mar; la camera è dotata dei comfort necessari. Cucina molto buona, ricca di piatti, vasta scelta: buffet enorme e peer tutti i gusti. Se devo trovare qualche lato negativo: stavano facendo dei lavori di ristrutturazione perciò la wifi non andava (eccezion fatta per la reception) e si sentivano e vedevano i muratori al lavoro.
Comment from Hotel Management
Sep 11, 2016 by Quality department, Hotel Management
Caro utente Expedia , Apprezziamo il suo meraviglioso commento circa il nostro Dream Noelia Sur su Expedia. E 'meraviglioso sapere che ha trovato le nostre strutture rinnovate, belle e confortevole. Come lei ha ricordato, abbiamo belle piscine come la piscina principale e le piscine a sfioro presso il nostro Rooftop Café del Mar, dove i nostri ospiti possono trovare anche una vasca idromassaggio e un bar con una splendida vista sul mare. Ci fa piacere , che ha trovato tutto il necessario per sentirsi a proprio agio nella sua camera. Inoltre, stiamo lieti le è piaciuto il nostro cibo con tanti piatti e una vasta scelta. Offriamo una vasta gamma di piatti diversi ogni giorno in modo che tutti gli ospiti possono trovare qualcosa che piace. D'altra parte, vogliamo chiedere scusa per gli inconvenienti che ha avuto durante i nostri lavori di ristrutturazione e la nostra connessione Wi-Fi. Abbiamo fatto alcuni miglioramenti nel nostro albergo per offrire servizi moderni ai nostri ospiti, però, vorremmo informarvi che sono già finiti. Tutto sommato, vi ringraziamo ancora per aver dedicato tempo a scrivere il vostro commento e saremo lieti di accogliervi presto di nuovo in Dream Noelia Sur per un'altra fantastica vacanza a Tenerife in modo da poter godere di tutti i nuovi impianti. Porgiamo i migliori saluti,
5 out of 5
by A verified traveler from southampton

Wonderful clean hotel. Will be returning soon!

Posted Jul 20, 2016
Wonderful experience, bit of building work going on but hotel have done everything possible to not inconvenience guests. Was really great, already thinking of booking to go back soon. Rooms cleaned everyday. Food was pretty good with different themed nights. Plenty of space at the pool, wonderful roof top bar (little expensive) with club dj. Please be known you cannot hear the music from below and all wrapped up by midnight. pool side bar very reasonable and waiting staff Are lovely. Super location, under a mile to literally every main attraction in las Americas. Main strip 500/600 yards. Thanks
Comment from Hotel Management
Sep 7, 2016 by Quality department, Hotel Management
Dear Tom, From the entire team of Dream Noelia Sur we would like to thank you for your great comment on Expedia. As you mentioned, our hotel had some improvements ongoing in the last time. Thank you for noticing that we did everything possible to avoid inconveniences for our guests. We are glad to tell you that our construction works are finished and we offer now many new modern facilities for our guests. We are delighted to read you were content with the cleanliness of the rooms each day and you liked our pretty good food with our different theme nights. We offer a wide variety of dishes each day to provide a good selection to choose from for our guests. Furthermore, it is wonderful you found we have plenty of space at the pool and you also enjoyed our wonderful rooftop Café del Mar with the pool, bar and a DJ. On the contrary, we are sorry the prices were not ideal for you. We will pass your point of view to the appropriate department to have it into consideration. Thank you also for affirming how lovely our staff are and how super our location is. Our lovely hotel is located in Playa de Las Américas with some very nice shops and bars nearby and we appreciate the fact that you liked the location. In conclusion, thank you again for your wonderful review. We are delighted to hear that you would repeat your holidays with us and are looking forward to welcoming you soon in Dream Noelia Sur. Kind regards,
4 out of 5
by A verified traveler from Rieti

Buon Hotel, ma periodo sbagliato.

Posted Jul 11, 2016
Pros: La colazione e la cena.
Cons: L'insonorizzazione delle camere: si sente tutto: dalla persona che russa a chi fa sesso rumoroso.
Location: Hotel non distantissimo dalla spiaggia di Las Vistas. Moltissimi ristoranti e negizi nelle vicinanze.
Buon hotel situato in posizione centrale a Las Americas. Punto di forza a mio parere la ristorazione. Bello il solarium all'ultimo piano con piscine a sfioro. Purtroppo siamo capitati nel bel mezzo di lavori di ristrutturazione nei pressi della piscina: rumore di martelli pneumatici per ore ci hanno impedito di godere appieno di questa struttura. Ritengo che un hotel serio debba avvertire chi ha intenzione di prenotare della durata dei lavori, oppure proporre uno sconto; credo che anche e soprattutto Expedia debba informare i propri clienti dei disagi cui possono andare incontro se prenotano hotel con lavori in corso.
Comment from Hotel Management
Sep 10, 2016 by Quality department, Hotel Management
Caro Pierpaolo, E 'un piacere per noi avere ospiti che condividono le loro esperienze su Expedia. Molte grazie per lasciare il tuo commento su Dream Noelia Sur. Siamo lieti di sentire che le è piaciuto il nostro hotel e la nostra posizione centrale. Il nostro incantevole hotel si trova a Playa de Las Américas con tanti bei negozi e bar nelle vicinanze . Inoltre, è meraviglioso che ha trovato che la nostra forza è il ristorante. Offriamo una vasta gamma di piatti diversi ogni giorno per lasciare i nostri ospiti senza desideri. Siamo contenti di aver soddisfatto le vostre aspettative in questo punto. Ci fa piacere sapere che le é piaciuto il nostro bel Rooftop Café del Mar, dove i nostri ospiti possono trovare un bar e una piscina a sfioro con una splendida vista sul mare. Al contrario, siamo profondamente dispiaciuti di sentire che i lavori di costruzione hanno influenzato il vostro soggiorno. Si prega di accettare le nostre scuse piú sincere. Abbiamo fatto alcuni miglioramenti per offrire le migliori strutture e servizi ai nostri ospiti. Abbiamo informato i nostri ospiti circa i lavori di ristrutturazione attraverso il nostro sito e siamo spiacenti che non siete stati informati su di esso. Tuttavia, si informa che i miglioramenti sono già finiti. Inoltre, ci preoccuperemo dell'isolamento acustico della vostra camera giacché non era ideale. Passeremo il suo commento alla Direzione in modo che lo possano prendere in considerazione per futuri miglioramenti. Infine, grazie ancora per il suo commento. Noi tutti speriamo di avere l'opportunità di accogliervi di nuovo, giacché i nostri miglioramenti sono finiti, nel nostro Dream Noelia Sur. Cordiali saluti,