Outdoor pool, sun loungers
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Reviews of Atlantic El Tope

4 out of 5
Atlantic El Tope
Calzada Martianez, 2, Puerto de la Cruz, Tenerife

Reviews

8.2

Very Good

Rating 10 - Excellent. 130 out of 430 reviews" "
Rating 8 - Good. 206 out of 430 reviews" "
Rating 6 - Okay. 67 out of 430 reviews" "
Rating 4 - Poor. 23 out of 430 reviews" "
Rating 2 - Terrible. 4 out of 430 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

7.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Andrew

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly. roof top bar area was fantastic
Stayed 3 nights in Mar 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great stay for my week in Tenerife. Great place to be close to local amenities but I had hired a car so explored the island. Ample sunbeds when I stayed - no need to reserve by towel! When I stayed in late Feb / early March 2023 it was mainly being visited by older German singles and couples who were polite and respectful. Very quiet despite its closeness to the town centre which was ideal for me. A great buffet breakfast each day and lovely staff who were attentive should you need them. Very limited parking on-site but at the time I visited this wasn't a problem and I got one of the 20 or so spots every time. Have a great stay here! I enjoyed it - it was perfect for my needs. Thank you!
Stayed 7 nights in Feb 2023

10/10 Excellent

Mark

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel sits on a hill with nice view. Since it's not on the beach and the sea view is partially blocked by other high-rise hotels, that could block the hotel from asking full price (?). However, the area is nice and convenient with beach, restaurants, bus stops and supermarket all withing walking distance. Also, breakfast buffet is top rated with lots of varieties. Will be back next year!
Stayed 3 nights in Nov 2022
Response from reception manager on Nov 23, 2022
Dear Mr. Mark,Thank you very much for visiting us and especially for taking a few minutes of your time to give your opinion about our Hotel and our services. This will help other future guests who want to stay at our Hotel to make their decision.We look forward to seeing you again soon.Yours sincerelySebastian GonzalezHead of Reception

8/10 Good

Lionel

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Stunning views from the hotel bedroom. Very convenient for our visit to Puerto de La Cruz.
Stayed 1 night in Oct 2022
Response from reception manager on Nov 16, 2022
Dear Mr. LionelThank you so much to spend a few minutes to give your opinion about our Hotel, this will help other guest to choose our hotel in the future.We hope to see you soonSincerelySebastián GonzálezReception Manager

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
El Tope hols
It’s was a nice stay overall. The food were delicious and the staffs are very friendly. Our room is always clean. The location is not bad it’s about 15 minutes going to the beach and around 8 minutes to the grocery inside a small shopping mall. It’s also near some small local restaurants. Going back to the hotel is uphill. It’s a struggle if you’re not very fit, me and my wife always have to stop halfway to catch our breath. In the room there’s no kettle provided and you have to rent the safety box. We booked our holiday from 5-10 September 2022 which is after summer break surprisingly it’s still a little bit busy. I would like to mention Isabel from front desk as she’s very friendly and helpful all the time
Room 221
The view from the garden
The view from room 221 sunrise
Room 221 balcony with sea view
Stayed 5 nights in Sep 2022
Response from reception manager on Oct 3, 2022
Dear Mr. Richard.Thank you much for your time to give your opinion of our Hotel. This will help other guest to choose our Hotel if they decide to come to Puerto de la Cruz.We hope to see you again in the future.Your sincerelySebastián GonzálezReception Manager

10/10 Excellent

Vilma

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Good Hotel, from Staff, Cleanest, location.We really love this Hotel.I recomended and we will stay again..
Stayed 6 nights in Aug 2022
Response from reception manager on Oct 3, 2022
Thank you very much Mrs. Vilma.We are happy to know that you have a very nice stayin our Hotel. Your opinion will help other persons in the future to choose our Hotel when they wish to come to Puerto de la Cruz.We hope to see you again soonest,.SincerelySebastián GonzálezReception Manager

10/10 Excellent

Rebecca

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay with access to much of Puerto de la Cruz just by walking. We had to buy our own shampoo/conditioner though because the provided wasn't great.
Stayed 9 nights in Aug 2022
Response from reception manager on Oct 3, 2022
Dear Mrs. Rebecca.Thank you so much for take your valious time to give your opinion about our Hote. We are happy to know that you were confortable with us. We hoppe to be better in the future with the shanpoo/conditioner quality so you'l be tottaly happy if you decide to come back .Thank you once again.Yur sincerelySebastián GonzálezReception Manager

10/10 Excellent

yixia

Liked: Staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jul 2022

8/10 Good

Miroslaw

Liked: Cleanliness, staff & service
Stayed 2 nights in May 2022

10/10 Excellent

Nelson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel . Love it
Stayed 4 nights in Dec 2021
Response from HOTEL EL TOPE on Apr 12, 2022
Thank you very much for your kind words, Your opinion is very important for us. We will be more than happy to welcome you again. Best regards, El Tope Team

10/10 Excellent

Charlotte

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staff I spoke to were really friendly and helpful. I really liked the pool area as it gets sun for a large part of the day unlike some of the other hotels in the area. You also have a magnificent view of Mount Teide from the sun loungers! There are nice views out towards the sea from the other side of the hotel which I enjoyed from my balcony. I was there in February and the hotel was busy but still did not feel crowded which I really appreciate as a solo traveller. There is free parking at the front of the hotel and an amazing little tapas restaurant (El Camino) only 2 minutes walk away (if you chose not to eat in the hotel). If you want a relaxing place but still close to the tourist attractions then I recommend El Tope.
Stayed 4 nights in Feb 2022
Response from JR on Feb 25, 2022
Dear Ms Charlotte, I cannot thank you enough, not only for taking a moment of your valuable time, but also for your very positive comments about our service at the Hotel and the resort itself. These comments you have made will help others persons who wish to visit Tenerife and Puerto de la Cruz, and will help them to choose us without a doubt. We hope and wish you had a happy return to your country and would love to see you again at our establishment. I wish you a very wonderfull year. Yours sincerely Sebastian Gonzalez Reception manager

6/10 Okay

Celisha

Liked: Staff & service
Better options out there!
Extremely bare bones room although it was spacious! I had a small corner deck and large window that took a whole wall so I was excited about all the daylight. The view however was that of what looked to be a garbage dump. Being in the second floor with easy access and a very dodgy , dark hallway directly down from me I didn’t feel overly safe. I asked to upgrade to a higher floor but they would have to charge me ten more euros a day. I felt for that rate I would go elsewhere which was a great decision. Much better value for money where I’m at now ( puerto palace). So if you stay I would highly recommend the main tower… spend the extra money for the sea views. On a positive note, Stephanie at the front desk was superb!!!
Stayed 7 nights in Nov 2021

10/10 Excellent

Georgie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superior room with wrap around balcony
Lovely hotel with amazing views in a great location. Only downside is the walk back up but thats what you get if you want a view. There are stairs with lots of stopping spaces though if needed. Great selection for breakfast aswell.
Stayed 3 nights in Nov 2021

8/10 Good

Itzik

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2020
Response from hotel El Tope on Feb 24, 2020
Muchas gracias por su calificación, para nosotros su opinión es muy importante. Esperamos haya disfrutado de unas buenas vacaciones con nosotros. Saludos cordiales! Equipo del hotel El Tope

8/10 Good

Ray, London, UK

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very large space with great food options for breakfast and dinner. Friendly staff and clean hotel rooms.
Stayed 4 nights in Jan 2020
Response from hotel El Tope on Feb 7, 2020
Dear Ray, Thank you very much for your review and for sharing your experience with other travelers. We are delighted that you had a pleassant stay and enjoyed our instalations , our gastronimic offer and the service provided by our staff. Wishing you the best, kind regards. El Tope team.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are exceptional. Nothing is too much trouble. The food is varied, delicious and well presented.
Stayed 3 nights in Dec 2019
Response from hotel El Tope on Jan 7, 2020
Dear friend, Thank you very much for your review. Your opinion is very important to us, it helps us improve every day. We are glad to know that you have enjoyed our facilities, our gastronomic offer and the service provided by our staff. With our best wishes, Best regards! The Tope Team

8/10 Good

Chris, Preston

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were great, breakfast was good. The climb up to the hotel is quite steep - good exercise, but probably not for everyone
Stayed 7 nights in Dec 2019
Response from hotel El Tope on Dec 30, 2019
Dear Chris, Thank you very much for your review and for sharing your experience with other travelers. We are delighted that you had a nice sty and enjoyed our hotel and the service provided by our staff. Best regards!

10/10 Excellent

Km, Atlanta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay room spacious and clean staff friendly
Stayed 11 nights in Dec 2019
Response from hotel El Tope on Dec 26, 2019
Thank you very much for your review. We are glad to hear that you have enjoyed your stay with us and that you are also very happy with the services provide by our staff. If you´ll return to Tenerife, we will love to welcome you again in our hotel. Happy new year! Best regards.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
V G Hotel
Friendly, clean, good all round. Have stayed about 10 times, always good
Stayed 3 nights in Nov 2019
Response from hotel el tope on Nov 25, 2019
Dear Michael, Thank you very much for your review, we are very glad that you always enjoyed your stay with us!! Your opinion is very important for us. We hope to see you very soon for your 11 visit! Kind regards!

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel El Tope is a well managed 4 star hotel that lives up to the expectations of a hotel of this type. Our stay was on a B & B basis and did not disappoint. The staff from reception, to front of house and housekeeping were all extremely pleasant ensuring an enjoyable stay in this comfrotable establishment. Breakfast was an extensive hot and cold buffet with something for every taste. The hot food is constanstanly replenished ensuring a quality breakfast. Poolside facilities and service are equally as good providing a relaxing space to chill. My travelling companion had a birthday during our stay and the hotel reception staff acknowleged this with a surprise hand written birthday card and a bottle of chilled sparkling wine delivered to our room on the day. A most unexpected and appreciated gesture. Thank you!
Stayed 7 nights in Aug 2019
Response from Hotel El Tope on Aug 22, 2019
Dear friend, Thank you very much for your detailed review and for sharing your experience in our house with other travelers. For us your opinion is very important, and comments like yours motivates us to continue improving every day. We are very happy to know that you enjoyed your birthday here and we will love it if you decide to celebrate it more times in our hotel! With our best wishes, Best regards.

6/10 Okay

T

Liked: Cleanliness, property conditions & facilities, room comfort
Location great for Puerto access - Food was consistent with all inclusive buffet style - Feel the staff numbers were short & appeared very busy in the dining area -
Stayed 1 night in Jul 2019
Response from Hotel El Tope on Jul 31, 2019
Thank you for your review and for sharing your experience in our hotel with the rest of travelers. We are glad to know that we have met your expectations and that you have enjoyed your holiday. If you decide to return to Puerto de la Cruz, here you have your home! Best regards

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
When it says it has parking that deceiving as there is maybe 20 spots and it’s a huge hotel. Also my WiFi in my room never worked and the front desk never fixed after requesting help several times. The lady at the front desk gave local suggestions and a map with free places to park if they were open, if not you can park at the hotel next door for 5 euros a night.
Stayed 3 nights in Jun 2019
Response from Hotel El Tope on Jul 1, 2019
We regret not having lived up to your expectations with the hotel parking, we have limited places and that is why our parking is free. We hope that the rest of the stay has been to your liking and we will be delighted to receive you again in the future. Best regards.

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nothing was bad or great just a nice hotel that is reasonably priced
Stayed 2 nights in May 2019
Response from Hotel El Tope on Jun 6, 2019
Thank you for your review! We are glad you enjoyed your stay with us. We would like to welcome you again in the future. Best regards,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Apr 2019
Response from Hotel El Tope on May 2, 2019
Thank you very much for your clasification. We are delighted that we met your expectations and that you had a wonderful holiday with us. Best wishes, El Tope Team

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i liked everything about the place, the breakfast was amazing, staff were so friendly at all times especially when trying to book a taxi or when looking for directions. also the pool area was fab, very peaceful, also the room was really enjoyable to stay in.
Stayed 4 nights in Apr 2019
Response from Hotel El Tope on Apr 30, 2019
Tahnk you very much for taking the time to share your experience with other travelers. We are delighted that you hada apleasant stay and enjoyed our instalations and the service provided by our staff. We would be happy to welcome you again. Best wishes, El Tope Team.

4/10 Poor

Verified traveler

Liked: Cleanliness
Disliked: Amenities
Stayed 4 nights in Apr 2019
Response from Hotel El Tope on Apr 15, 2019
We regret that your stay with us was not quite up to your expectations. Best regards! El Tope Team

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Mar 2019
Response from Hotel El Tope on Apr 30, 2019
Muchas gracias por su puntuación, nos encantará recibirle de nuevo! Saludos cordiales.

6/10 Okay

Tony

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2019
Response from Hotel El Tope on Mar 25, 2019
Dear Tony, Thank you so much for your review. Hoping to welcome you in the future! Best regards.

6/10 Okay

Tony

Stayed 1 night in Mar 2019
Response from Hotel El Tope on Mar 21, 2019
Dear Tony, Thank you for staying at our hotel and spend your holidays with us! We would like to welcome you soon again! With our best wishes, kind regards.

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
parking verry expencive,small room
Stayed 6 nights in Jan 2019
Response from Hotel El Tope on Jan 28, 2019
Dear Customer, Regarding your comment, we want to clarify that our parking is free, since they are parking spaces that the hotel has at the main entrance and we have a limited number of them. However, we want to thank the score with which you have valued your stay at the hotel. We will love to welcome you again! Best regards

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value and the room was lovely furnished and modern bathroom. All the staff were great.Downside is the steep walk back from town and the food was average also the pool was freezing. Lovely very vows from pool area and quiet clientele which we liked as we are older
Stayed 2 nights in Jan 2019
Response from Hotel El Tope on Jan 22, 2019
Dear Customer, Thank you very much for your comment about your stay at our hotel. We take note of your suggestions on the temperature of the pool, as these help us to improve every day. We are glad to know that you have enjoyed your quiet rest in our facilities. We share your compliments with our staff. We would love to welcome you again, until then, we wish you the best! Best regards.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel - staff all exceptionally friendly , particularly the waiters at dinner . Nice rooms with a nice sea view and the location is great in terms of things to do around Puerto de la Cruz . Only downside is the walk down / up the hill - it can be quite testing but if you don’t mind a walk then would definitely recommend this hotel .
Stayed 5 nights in Jan 2019
Response from Hotel El Tope on Jan 11, 2019
Dear guest, Thank you very much for taking the time to write us a review. We are delighted that we met your expectations and that you had a wonderful holiday with us. We will pass on your nice comments regarding our staff. Hoping to welcome you again in the future, Best regards,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2018
Response from Hotel El Tope on Jan 13, 2019
Estimado cliente, Muchas gracias por tomarse el tiempo de puntuar su grado de satisfacción con nosotros. Esperamos recibirle pronto de nuevo en nuestro hotel, Saludos, El Tope Team

10/10 Excellent

michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfecto
Simply amazing place to stay.. 5 stars from me.
Stayed 4 nights in Dec 2018
Response from Hotel El Tope on Jan 11, 2019
Dear Michael, Thank you very much for your comment, we are glad to know that you have enjoyed a great holiday with us, we hope to welcome you again soon, Best regards, Yours El Tope Team

10/10 Excellent

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
great views, good location, excellent service & breakfast
Stayed 7 nights in Nov 2018
Response from Hotel El Tope on Dec 4, 2018
Thank you very much for your review and for sharing your experience with others travelers. We are delighted that you had a pleasant stay and enjoyed our instalations and sevices. We would be happy to welcome you in the future, Best regards.

8/10 Good

Karen, England

Liked: Cleanliness, property conditions & facilities
Our visit was good. We were told we had a king size bed but it was 2 singles pushed together ( the ridge in the middle was uncomfortable). Also both beds sag in the middle. Each day we were spoken to in German by staff in the dining room - being in Spain i would expect spanish. Being English i would not expect to be spoken to in german every day. Thank you for our stay.
Stayed 9 nights in Nov 2018
Response from Hotel El Tope on Nov 23, 2018
Dear Karen, thank you very much for taking the time to write us a review. We´ll take note from your suggestions, your opinion is very important for us!, we hope to welcome you again in the future, best regards, yours El Tope Team.

8/10 Good

Jeffery

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 14 nights in Oct 2018
Response from Hotel El Tope on Oct 24, 2018
Dear Jeffery, Thank you very much for your score, we hope to welcome you back to our hotel, best regards. Yours El Tope Team.

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice view for good price
view from hotel was very nice, very helpful guys at reception, good choice for breakfast
Stayed 2 nights in Apr 2018
Response from Hotel El Tope on Oct 24, 2018
Dear Sara, Thank you very much for taking the time to share your experience with other travelers. We are delighted that you had a pleasant stay and enjoyed your holidays. Hoping to welcome you again in the future, best regards, yours El Tope Team.

8/10 Good

alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good alround hotel.
A good hotel for a family, couples, or by yourself. Good food and entertainment ever night.
Stayed 7 nights in Oct 2018
Response from Hotel El Tope on Oct 24, 2018
Dear Alan, Thank you very much for taking the time to write us a review. We are delighted that we met your expectations. Hoping to welcome you in the future, best regards, yours El Tope Team.

10/10 Excellent

Liam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short Break
Very good hotel, all staff are excellent, nice bright room, stayed half board had very good variety for breakfast and dinner was very good. Hotel is located on a steep hill about 1 km from centre.
Stayed 3 nights in Oct 2018
Response from Hotel El Tope on Oct 24, 2018
Dear Liam, Thank you very much for your nice review. We are delighted that you had a pleasant stay and enjoyed our buffet at the hotel restaurant. Hope to welcome you again in the future, best regards. Yours El Tope Team.

10/10 Excellent

Lionel malcolm

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Malcolm bird
Very good quality hotel on site parking lovely pool easy walking distance to bars restaurants
Stayed 1 night in Sep 2018
Response from Sebastián González on Oct 2, 2018
Dear Mr. Bird, Thank you so much for your lovely words. We are happy when a guest left the Hotel with good impresion, like you. You will help us also if you could put your opinion also in holidaycheck.com , an important web site were the people left their opinion used by other person to know about. We hope to that we can see you again in our Hotel, if you do, please contact me directly if you have an special request about room etc... Your sincerely Sebastián González Reception Manager

10/10 Excellent

Alexandru

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in May 2018
Response from Hotel El Tope on Jul 7, 2018
Gracias por disfrutar de sus vacaciones con nosotros. Saludos, Su equipo del hotel El Tope

8/10 Good

Timofei, Switzerland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with a good location
Everything was nice for its price, but several things can be improved: * Wi-Fi coverage is bad. In our room we were able to reach only at the toilet door. * Some facilities are outdated like shabby outer walls and so on. * Pool area looks empty (just few palms and lots of sunbeds) and therefore not so comfortable. Would be great to have more plants there, some design.
Stayed 6 nights in Mar 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel close to town
Hotel was excellent staff very friendly, most probably suits slightly more mature people as not. very lively in the evenings and pool area closes early. Good choice at breakfast but didn’t try other food.
Stayed 6 nights in Mar 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel close to the beach
Perfect location...quick walk to the beach and lots of restaurants.
Stayed 2 nights in Feb 2018

10/10 Excellent

larisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very nice and big hotel. with all you need for a vacation

8/10 Good

Lon

Liked: Cleanliness, property conditions & facilities, room comfort
Free Parking in Puerto de la Cruz
Easy for GPS to find (though a sign on the entrance side of building would help). Limited parking, but we always found a place. Wonderful room with great views. The views come from being up on the hill-making for a very strenuous walk back from the shore area. Breakfast had a good selection, but the number of guests made it quite noisy!!! We went elsewhere for dinner as the hotel sounded pricey. Down the hill, there were many nice restaurants.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel.
We enjoyed our stay at El Tope. Beds were a little uncomfortable and the WiFi was spotty. Evening entertainment was good.

8/10 Good

peeter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very practical and quiet
I picked the place by price , so it was very good for me. Breakfast was excellent, also dinner. Easy access to highway, but a bit remote location when walking, I suppose. Only slight problem was with parking. Only few places in the courtyard, so if you are not fast enough, there can be a problem to find a place nearby.

10/10 Excellent

Deirdre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient, clean and really friendly hotel
We were incredibly tired by the time we made it to the hotel as we were at the end of our trip. The hotel staff were so helpful, accommodating and friendly. We enjoyed our view, the location was great although we didn't necessarily take full advantage of it. We spent time at the pool which was wonderful. The room was really clean, comfortable and exactly what we needed after an iffy air bnb. We were also grateful for the free parking.