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Get an overview of this hotel5-star resort with pools, private beach, full-service spa

Location

Offering direct access to the beach, this Alcala resort is on the boardwalk, 0.3 mi (0.5 km) from Alcala Beach, and within 6 mi (10 km) of Los Gigantes Marina and Los Gigantes Beach.

Resort Features

Catch some rays on Gran Meliá Palacio de Isora's private black sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the resort's 6 restaurants.

Room Amenities

All 578 rooms boast deep soaking tubs and offer free WiFi and balconies. IPod docks and sofa beds are standard, as are flat-screen TVs with satellite channels.

Hotel Amenities

Hotel Amenities

Feel the sun on your face and the sand in your toes on the private black sand beach. Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. At Gran Meliá Palacio de Isora you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

A complimentary breakfast is offered each morning. Dining is available at one of the resort's 6 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the resort's bars, which include 8 bars/lounges, a beach bar, and a poolside bar. A computer station is located on site and high-speed wireless Internet access is complimentary. This Mediterranean resort also offers a complimentary children's club, a children's pool, and outdoor tennis courts. Complimentary self parking and valet parking are available on site.

  • 24-hour front desk 
  • 24-hour health club 
  • Airport transportation (surcharge) 
  • Arcade/game room 
  • ATM/banking 
  • Babysitting or childcare (free) 
  • Babysitting or childcare (surcharge) 
  • Barbecue grill(s) 
  • Beach bar 
  • Beach sun loungers 
  • Beach towels 
  • Beach umbrellas 
  • Billiards or pool table 
  • Business center 
  • Children's club 
  • Children's club (free) 
  • Children's pool 
  • Coffee shop or café 
  • Computer station 
  • Concierge services 
  • Conference center 
  • Conference space 
  • Conference space size (feet) - 23681 
  • Conference space size (meters) - 2200 
  • Direct access to private beach 
  • Dry cleaning/laundry service 
  • Elevator/lift 
  • Express check-in 
  • Fitness facilities 
  • Free breakfast 
  • Free parking nearby 
  • Free self parking 
  • Free valet parking 
  • Free WiFi 
  • Full-service spa 
  • Garden 
  • Gift shops or newsstand 
  • Hair salon 
  • Indoor pool 
  • Laundry facilities 
  • Limo or Town Car service available 
  • Luggage storage 
  • Meeting rooms 11 
  • Multilingual staff 
  • Nightclub 
  • Number of bars/lounges - 8 
  • Number of buildings/towers - 4 
  • Number of floors - 5 
  • Number of meeting rooms - 15 
  • Number of outdoor pools - 3 
  • Number of restaurants - 6 
  • Outdoor tennis courts - 3 
  • Pool cabanas (surcharge) 
  • Pool sun loungers 
  • Poolside bar 
  • Porter/bellhop 
  • Private beach nearby 
  • Safe-deposit box at front desk 
  • Sauna 
  • Shopping on site 
  • Snack bar/deli 
  • Spa services on site 
  • Spa treatment room(s) 
  • Spa tub 
  • Steam room 
  • Supervised childcare/activities (free) 
  • Tennis on site 
  • Terrace 
  • Total number of rooms - 578 
  • Tours/ticket assistance 
  • Turkish bath/Hammam 
  • Waterslide 
  • Year Built 2008 

Family Friendly Amenities

  • Arcade/game room  
  • Babysitting or childcare (surcharge)  
  • Children's club (free)  
  • Children's pool  
  • Free Wi-Fi  
  • In-room childcare (surcharge)  
  • Indoor pool  
  • Laundry facilities  
  • Outdoor pools  
  • Outdoor tennis courts  
  • Snack bar/deli  
  • Sofa bed  
  • Supervised childcare/activities (free)  
  • Waterslide  

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking, Free valet parking, Free parking nearby

Room Amenities

  • Air conditioning 
  • Balcony 
  • Bathrobes 
  • Bidet 
  • Blackout drapes/curtains 
  • In-room climate control (air conditioning) 
  • Free toiletries 
  • Daily housekeeping 
  • Deep soaking bathtub 
  • Designer toiletries 
  • Flat-panel TV 
  • Free WiFi 
  • Hair dryer 
  • In-room childcare (surcharge) 
  • In-room safe 
  • iPod docking station 
  • Iron/ironing board 
  • Minibar 
  • Phone 
  • Premium bedding 
  • Private bathroom 
  • Rainfall showerhead 
  • Room service (24 hours) 
  • Satellite TV service 
  • Separate bathtub and shower 
  • Slippers 
  • Sofa bed 
  • Sofa bed size 

Where to Eat

A complimentary buffet breakfast is served each morning between 7 AM and 10:30 AM.

Duo - This fine-dining restaurant specializes in Spanish cuisine and serves dinner and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Reservations are required. Open select days.

Nami - This sushi bar specializes in Japanese cuisine and serves dinner and light fare. Guests can enjoy drinks at the bar. Reservations are required. Open select days.

Pangea - Overlooking the garden, this buffet restaurant specializes in international cuisine and serves breakfast, lunch, dinner, and light fare. Guests can enjoy alfresco dining (weather permitting).

Club Ocean - Overlooking the ocean and pool, this theme restaurant specializes in Italian cuisine and serves dinner and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Reservations are required.

Oasis Pool Grille - This poolside theme restaurant specializes in Spanish cuisine and serves lunch, dinner, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Reservations are required.

Late night fare is available from 24-hour room service.

Nearby Things to Do

Outdoor tennis courts and a 24-hour health club are featured at the resort. 3 outdoor swimming pools are on site along with an indoor pool. In addition to a children's pool, other recreational amenities include a waterslide, a spa tub, a sauna, and a fitness center.

Guests under 16 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby 
  • Snorkeling nearby 
  • Surfing/boogie boarding nearby 
  • Kayaking nearby 
  • Sailing nearby 
  • Scuba diving nearby 
  • Water skiing nearby 
  • Windsurfing nearby 
  • Scooter/moped rentals nearby 
  • Hiking/biking trails nearby 
  • Bicycle rentals nearby 
  • Mountain biking nearby 
  • Parasailing nearby 
  • Segway rental/tour on site 
  • Volleyball on site 
  • Yoga classes/instruction on site 
  • Fitness classes on site 
  • Pilates classes on site 
  • Playground on site 
  • Boat tours nearby 
  • Golf lessons available nearby 
  • Tennis lessons on site 

Spa Services

Spa by Clarins has 12 treatment rooms including rooms for couples and outdoor treatment areas. Services include hot stone massages, sports massages, massages, and facials. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 16 years old are not allowed in the spa.

  • Hot stone massage 
  • Steam room in spa 
  • Reflexology 
  • Sports massage 
  • Detoxification wrap 
  • Minimum age to access spa is 16 
  • Number of treatment rooms 12 
  • Outdoor treatment areas 
  • Couples treatment rooms 
  • Manicures and pedicures 
  • Body wraps 
  • Body scrubs 
  • Aromatherapy treatments 
  • Hydrotherapy treatments 
  • Ayurvedic treatments 
  • Sauna in spa 
  • Spa tub in spa 
  • Massages 
  • Body treatments 
  • Facial treatments 

Accessibility

To make requests for specific accessibility needs, complete the "Special or Accessibility Requests" section of "Trip Preferences" when you book your hotel.

  • Accessible bathroom 
  • Roll-in shower 
  • In-room accessibility 

Hotel Policies

Check-in

Check-in time starts at 3 PM

Check-in time ends at Midnight

Special check-in instructions:

Airport shuttle service is available on request. Contact the property in advance to make arrangements.

Check-out

Check-out time is Noon

Payment types

Pets

  • Pets allowed for an extra charge of EUR 95 per pet (varies based on length of stay)
  • Dogs only
  • 1 per room (up to 7 kg)
  • Restrictions apply
  • For more information contact the property at the number on the booking confirmation

You need to know

Extra-person charges may apply and vary depending on hotel policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

No rollaway/extra beds available

Fees

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.
  • Airport shuttle fee: EUR 102 per vehicle (one way)
  • Pet fee: EUR 95 per pet (varies based on length of stay)
  • Early check-in fee: EUR 50
  • Late check-out fee: EUR 50
  • Crib (infant bed) fee: EUR 25 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Hotel Name

  • Gran Melia Guia De Isora
  • Gran Melia Palacio De Isora Hotel Alcala
  • Gran Melia Palacio De Isora Resort & Spa Guia De Isora, Tenerife
  • Palacio De Isora Gran Melia
  • Gran Meliá Palacio Isora Hotel Guia de Isora
  • Gran Meliá Palacio Isora Hotel
  • Gran Meliá Palacio Isora Guia de Isora
  • Gran Meliá Palacio Isora
  • RedLevel At Gran Melia Palacio De Isora Guia Tenerife
  • Gran Melia Palacio de Isora
  • Gran Melia Palacio
  • Gran Melia Palacio Hotel
  • Gran Melia Palacio Hotel Isora
  • Gran Melia Palacio Isora

We should mention

Cash transactions at this property cannot exceed EUR 2500, due to national regulations. For further details, please contact the property using information in the booking confirmation. This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details 72 hours prior to arrival prior to arrival, using the contact information on the booking confirmation. Reservations are required for massage services and spa treatments. Reservations can be made by contacting the resort prior to arrival, using the contact information on the booking confirmation. Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation. Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).

Awards & Affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
  • Gran Meliá Palacio de Isora is listed in the 2014 Condé Nast Traveler Gold List of the world's best places to stay.

Mandatory Christmas Eve Gala Dinner Offer

Book a stay in any rate category for travel including December 24, 2014 and receive the following:

  • Mandatory buffet gala dinner in Restaurant Pangea
Full details at check-in. Taxes and gratuity may not be included. Offer subject to availability. Other restrictions may apply.

Mandatory New Year's Eve Gala Dinner Offer

Book a stay in any rate category for travel including December 31, 2014 and receive the following:

  • Mandatory buffet gala dinner in Restaurant Pangea
Full details at check-in. Taxes and gratuity may not be included. Offer subject to availability. Other restrictions may apply.


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