Ratings based on 216 Verified Reviews

3.9 out of 5
84% of guests recommend
4.1 Room cleanliness
4.2 Service & staff
3.7 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from Reading

Good overall but with some tricks

Posted Dec 4, 2016
Excellent location. Rooms clean but a bit outdated. Staff at the restaurant very friendly. Overall good quality and variety of the food. Breakfast could be better if they added real yogurt to the menu instead of a fluffy mouse, or real orange juice instead of an artificial mix. Lots of extras charged, not in line with what you would expect on a 4 star hotel. Room safe and fridge came with extra cost, and so did drinks with dinner (we had half board) or even "real" orange juice with breakfast.
4 out of 5
Recommended
for Everyone
by A verified traveler from UK

Great hotel with amazing food choice!

Posted Sep 12, 2016
Pros: Great restaurant; big, clean pool area; knowledgeable staff; entertainment during the day(we didn't stay in much, but loved morning archery!).
Cons: A little bit of 'polishing up' e.g. bathrooms; use of the safe to be included in room price.
Location: Lago Martianez; Jardín Botánico (at top of Puerto de la Cruz); Loro Parque; go up to La Orotava (10m bus ride) and see Teide!
We would definitely recommend this hotel. It's right on the seafront, opposite Lago Martianez (which is a great place to spend a morning!). The hotel staff were very efficient and were were given cava on arrival, a nice touch! We were given a room with a balcony overlooking the sea, recently refurbished we think. Apart from it's central location and good facilities - sun terraces, pool area, bar, even a gym at the top - the main plus for us was the restaurant. We went half-board but ate lunch once too, instead of dinner, and the choice and food quality was great. I honestly don't know how anybody, no matter how fussy, could have gone hungry! Note: although drinks are chargeable in the restaurant for people not on AI, there is a machine with cold water and juice always available! I also read some negative comments regarding wifi - we had no problems in any areas of the hotel! Great place to stay, highly recommended.
4 out of 5
by A verified traveler from f

nice hotel close to the beach

Posted May 5, 2016
Nice hotel, no wifi in rhe rooms .
3 out of 5
by A verified traveler

Posted Feb 17, 2016 on Hotels
The food (all buffet service)is excellent-great variety of entrees, main courses and desserts. Breakfast choice also good--pity that there was no fresh fruit at breakfast although it was available at dinner. Downside was the guests who made meal times into a bun fight.
4 out of 5
Recommended
for Couples
by A verified traveler

Good hotel lovely staff.

Posted Feb 6, 2016
Pros: Location, the staff and the food.
Cons: Wifi service.
Location: Loro Park is well worth a visit, or just stroll through the streets and enjoy the views and the waves crashing on the rocks while drinking a beer.
Enjoyed our stay in the H10 hotel, excellent location great staff all very friendly and helpful. Good location, the food was very good with plenty of choices. Wifi is only available in communal areas and is a bit slow.
1 out of 5
by A verified traveler

Hotels.com messed up my reservation. AWFUL!

Posted Jan 6, 2016 on Hotels
Terrible experience. I booked on Hotels.com and pre-paid but when I arrived the hotel had no record of my reservation and no room available. I've reached out to Hotel.com customer support but have not heard back. What a disappointment.
4 out of 5
Recommended
for Everyone
by A verified traveler from Skye

Nice hotel but not for youngsters

Posted Nov 29, 2015
Not much to do for teenagers here but a nice comfortable hotel
2 out of 5
by David

OK hotel if it's what you like.

Posted Nov 29, 2015 on Hotels
Package holiday type hotel. OK if you are happy with doing nothing much at all but weather was bad so perhaps that influenced my thinking. Resort here is mass tourist based so not my thing. Parking is almost impossible so do not take a car.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 16, 2015
Nice hotel amazing place all together beautiful we will comeback definitely.
5 out of 5
by R. G from Tenerife

Great food in friendly hotel in convenient area

Posted Nov 16, 2015 on Hotels
Fabulous food. The nightly buffet was great food with plenty of choice. Breakfasts good too with Cava and orange juice available very day !