2 outdoor pools
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Reviews of Hotel Andorra

3 out of 5
Hotel Andorra
Av de Antonio Dominguez, 10, Playa de las Américas, Arona, Tenerife

Reviews

8.6

Excellent

Rating 10 - Excellent. 317 out of 693 reviews" "
Rating 8 - Good. 286 out of 693 reviews" "
Rating 6 - Okay. 69 out of 693 reviews" "
Rating 4 - Poor. 18 out of 693 reviews" "
Rating 2 - Terrible. 3 out of 693 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Gemma

Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in Feb 2024

10/10 Excellent

Pamela

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Fabulous hotel, perfect location, excellent staff, clean and tidy service areas. Nothing not to like. Looking forward to coming back in May x
Stayed 7 nights in Nov 2023

8/10 Good

N

Liked: Cleanliness, room comfort
Great location. Clean hotel and friendly staff. 1 bed apartments are well equipped, fairly modern with a good balcony.
Stayed 4 nights in Nov 2023

10/10 Excellent

Alia

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Nice quiet hotel central for everything! Shops bars restaurants at doorstep but still enough distance to have a relaxing holiday, hotel is lovely and clean no fighting for sunbed plenty to go about. Booked 1/2 board only used breakfast, no Need to eat in with the variety round about Will definitely stay again
Stayed 4 nights in Nov 2023

4/10 Poor

Stuart

Liked: Cleanliness, property conditions & facilities
Second time have asked for pool view was not given, had emailed twice through Expedia reception said did not receive. Very unapologetic did not even try to give me pool room. Been regular customer will not be going back. Staff not the friendliest. Did not really seem to care.
Stayed 14 nights in Oct 2023

10/10 Excellent

James

Stayed 7 nights in Oct 2023

10/10 Excellent

William

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything was perfect very clean. Apartment was beautiful. Great location
Stayed 7 nights in Sep 2023

10/10 Excellent

Liam

Liked: Cleanliness, room comfort
Everything was perfect
Great location, very clean, pleasant staff, great food.
Stayed 7 nights in Jul 2023

10/10 Excellent

Matthew

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Myself and partner booked a short trip to Tenerife and chose Andorra apartments for a number of reasons. The location is perfect, walking distance to everything we needed. The hotel itself always had free sunbeds, staff were pleasant and rooms/amenities were spotless. We didn’t eat at the hotel as we chose to go self catering, so cannot comment on the food. The snacks around the pool looked lovely though. It’s a quiet hotel, despite busy areas being a stones throw away. Had a peaceful sleep every night. Would definitely return and have recommended to friends and family already.
Stayed 4 nights in Jul 2023

10/10 Excellent

Kenneth

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We have stayed in the Andorra three times previously and they have all been good.The hotel has a great location with clean rooms .
Stayed 7 nights in Apr 2023

10/10 Excellent

wendy

Liked: Cleanliness, room comfort
Another fab stay
Another fantastic stay at our favorite hotel.So spotlessly clean.Very friendly staff.Great position for everything
Stayed 4 nights in Mar 2023

10/10 Excellent

Dean

Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in Mar 2023

10/10 Excellent

Kane

Liked: Cleanliness, room comfort
Ideal accommodation.
Exceptional service once again from the Andorra with a swift check-in/out process. Fantastic property condition and cleanliness. Highly recommend the Apartments in the Annex Buildings. Breakfast is mediocure with the Churros being the best part! Will be back!
Stayed 4 nights in Mar 2023

6/10 Okay

Craig

Liked: Cleanliness, room comfort
Overpriced but a nice hotel
Overpriced! This is a good hotel but we chose it over much cheaper ones because of its location, the air conditioning and heated swimming pool. The location was great, the air conditioning was a fan with a rattle and the pool was freezing. I asked about the pool and was told it was heated by the sun, so didn’t ask about the air conditioning. Technically they are correct a fan could be considered air conditioning and the pool is heated by the sun, but for that level of facilities we could have had a much cheaper hotel. The room could have done with a refurbish. but the maid service was excellent.
Stayed 5 nights in Feb 2023

10/10 Excellent

Bjarne

Stayed 7 nights in Jan 2023

10/10 Excellent

David

Liked: Cleanliness, room comfort
Class location and place
The stay was first class from start to finish. We have stayed here a number of times it gets better each time
Stayed 14 nights in Nov 2022

8/10 Good

Verified traveler

Liked: Cleanliness, room comfort
Stayed 7 nights in Nov 2022

10/10 Excellent

Kevin

Traveled with group
Liked: Cleanliness, room comfort
Great location and excellent rooms. Breakfast average and Internet connectivity poor.
Stayed 7 nights in Nov 2022

10/10 Excellent

john

Liked: Cleanliness, room comfort
John Mac
Lovely hotel great pool and food definitely going back next year
Stayed 7 nights in Nov 2022

8/10 Good

Alan

Traveled with group
Liked: Cleanliness, room comfort
Usual standard having stayed for many ears
Stayed 7 nights in Oct 2022

10/10 Excellent

Anne

Liked: Cleanliness, room comfort
Stayed 14 nights in Aug 2022

10/10 Excellent

Louise

Traveled with family
Liked: Cleanliness, room comfort
Brilliant
Lovely hotel - room cleaned every day if you wanted it, food was nice and the staff were friendly. No loud noise arou d but only a short walk from the main streets - 10/10 location.
Stayed 7 nights in May 2022

8/10 Good

Sigurbjörn

Stayed 4 nights in Apr 2022

8/10 Good

Sigurbjorn

Stayed 14 nights in Apr 2022

8/10 Good

Marc

Liked: Cleanliness, room comfort
Enjoy our stay at The Andorra
Stayed 4 nights in Mar 2022

10/10 Excellent

Annette

Traveled with group
Liked: Cleanliness, room comfort
Stayed 3 nights in Jan 2022

10/10 Excellent

Warren

Liked: Cleanliness, room comfort
10 day couple stay
Enjoyable 10 day stay here. It is a very central location and within a short walk or taxi journey to almost all hotspots in the south of the Island. The hotel is only a 10-15 minute walk away from multiple strips with lots of bars, restaurants and shops. The beach is also only a short walk away. The Superior Apartment is spacious and suited our needs well. The beds are comfortable, the storage is good and the balcony is quite large. The curtains in the room are great and black out the room. One additional touch would be to include dish soap and a scrubber for the dishes as there was none in the apartment. The hotel is very quiet, and the bar/restaurant is quite basic so we headed elsewhere for our evening entertainment. However, the pool and pool bar are very nice and the staff are helpful and friendly. WiFi is free, although you do have to rent the clothing iron. Overall, this was a great place to stay during our holiday and I would recommend it, particularly for its location.
Stayed 10 nights in Oct 2021

8/10 Good

Verified traveler

Liked: Cleanliness, room comfort
Stayed 9 nights in Sep 2021

10/10 Excellent

Patrick

Liked: Cleanliness, room comfort
Lovely place to stay
This is our 3rd time staying at Andorra and its a great central location yet so quiet and no disturbances by night.
Stayed 9 nights in Sep 2021

8/10 Good

Ricardo

Liked: Cleanliness, room comfort
Stayed 7 nights in Jun 2021

10/10 Excellent

Verified traveler

Stayed 7 nights in Mar 2020

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Feb 2020

8/10 Good

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 11 nights in Feb 2020

10/10 Excellent

Tony, Uk

Traveled with partner
Liked: Cleanliness
The location was excellent, and the staff were very helpful. Well maintained property throughout.
Stayed 14 nights in Feb 2020

8/10 Good

Sandra, Glasgow

Traveled with partner
Liked: Cleanliness
The room was modern and clean with a large balcony but the sun never reached the balcony, it was always in the shade. I would have preferred a balcony with sun.
Stayed 6 nights in Feb 2020

8/10 Good

Gert, Denmark

Traveled with family
Liked: Amenities
Nice Hotel, with excellent location. Friendly staff. Good value for money. Highly recommendable especially rooms with poolview.
Stayed 10 nights in Feb 2020
Response from Customer Service on Mar 5, 2020
Dear guest, thank you very much for your good review and for your recommendation. We hope to receive you again in the near future. Kind regards.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good location clean rooms and good size rooms good breakfast buffet
Stayed 5 nights in Feb 2020
Response from Customer Service on Mar 5, 2020
Dear guest, thank you very much for your opinion. Kind regards.

8/10 Good

Verified traveler

Liked: Cleanliness, amenities
Stayed 7 nights in Feb 2020

6/10 Okay

Carl

Liked: Cleanliness, staff & service
Disliked: Room comfort
Average in a disappointing room.
Not sure where all the positive reviews come from so I am assuming it must be our room which generates this quite negative review. The positive reviews perhaps raised expectations which the reality failed to match. We were in the annexe, room 025, which was like a scene from a 1970s TV show. It was clean and functional, but that's about it. The beds are very hard indeed, and the fridge sounds like an RB211 taking off most of the night. There is no comfort cooling, and so it got very warm at night and just to add a touch of irony we couldn't have the patio doors open as the noisy units, for the cooling to the rest of the hotel, are situated just outside. The room is also next to the service gate so we got the 3am bin/bottle collection, the 7.00am staff arrivals and the 7.30am group staff discussions just outside the room. The pool is nice, NOT heated, and so unusable for most at this time of year. Sunbeds are fine, and plentiful. Breakfast was poor, very little choice, same every morning and if you get down past 9.00am there is generally nowhere to sit. We went elsewhere for breakfast for the last few days. So in all, very average and certainly not a place we would recommend or return to. It may have been the price we paid, the younger age group we are or just bad luck, but if you are in the annexe try and get a move, especially if you are towards the road or service gate. The location is ideal, close to the beach and 'strip' but not too close.
Stayed 7 nights in Feb 2020
Response from Customer Service on Feb 11, 2020
Dear Carl, We thank you for your very detailed review. We regret that your your experience at our hotel has not fully lived up to your expectations. Please rest assured that your comments are taken very seriously and will be followed up in order to maintain the high quality service we are known for. We should have received a complaint from you about the fridge noise in order to would solve it as soon as we can. One more time, thank you for your review. We hope to have the opportunity to welcome you back to Hotel Andorra in the future. Kind regards.

8/10 Good

scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel but Not if you have a late flight
Refurbished 1 bedroom apartment it was very nice. Bed was comfy huge Balcony.plenty sun beds although in January 10.15 before first sun beds get sun however plenty of them. Had breakfast included which was good. Although sausage and bacon was not to my liking. Great position under 5 mins from entertainment and restaurants Only 2 things was when booked asked for pool room so would get sun on balcony and late check out. When arrived advised couldn’t get pool room but late checkout should be ok to check 2 days before. Went to reception as advised but said couldn’t get late check out as hotel now full. No curtesy room or showers so had to change in disabled toilet. Would book this hotel again but not if I had a late flight
Stayed 5 nights in Jan 2020
Response from Customer Service on Feb 6, 2020
Dear Guest, thank you very much for your very detailed review of our complex. We are delighted to hear you had a great holiday at our Hotel. We hope to receive you in the near future.

8/10 Good

Verified traveler

Stayed 7 nights in Jan 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Jan 2020

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location , close to beach and bsrz. Staff friendly and room spacious
Stayed 7 nights in Jan 2020
Response from Customer Service on Jan 24, 2020
Dear Guest, thank you for your review. We hope to receive you in the future. Kind regards.

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was great , lovely clean accommodation ,staff very pleasant and accommodating . The negative points were, no sun on our balcony At anytime of the day. We booked And paid for our accommodation almost a year in advance after being shown a very sunny apartment , but unfortunately we didn’t stay on that side of the hotel . I wouldn’t recommend staying half board , the food is poor, very meal is cold and bland. The variety is very basic . Breakfasts are ok and passable but the evening meal should be avoided . I would be happy to stay in the Andorra in the future, but only in Apartment (Room only ) on the sunny side Of the hotel .
Stayed 13 nights in Jan 2020
Response from Customer Service on Jan 24, 2020
Dear Guest, Thank you for choosing our hotel for your holidays and for taking the time to share your feedback following your recent stay at Hotel Andorra. We regret that your experience at our hotel has not fully lived up to your expectations. Please rest assured that your comments are taken very seriously and will be followed up in order to maintain the high quality service we are known for. We hope to have the opportunity to welcome you back to Hotel Andorra in the future. Kind regards.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean friendly staff brilliant accommodation lovely location excellent on the bus route which was great Downside it would have been nice to have a washing machine in the apartment.,most do now On the whole will definitely go to the Andorra again
Stayed 7 nights in Jan 2020
Response from Customer Service on Jan 24, 2020
Dear Guest, thank you very much for your comment. We are delighted you have enjoyed our facilities and service. We hope to receive you in the future. Kind regards.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hole trip was class from check in to going home
Stayed 14 nights in Dec 2019
Response from Customer Service on Jan 28, 2020
Dear Guest, thank you for your positive review. Kind regards.

10/10 Excellent

Liudmila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel, perfect location
Lovely, clean hotel. Only one little minus...dinner buffet a bit poor, not much food to choose from.
Stayed 7 nights in Dec 2019
Response from Customer Service on Jan 2, 2020
Dear Guest, thank you for your comment and for your suggestion. We take note of that. Happy New Year! Kind regards.

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had another great holiday at The Hotel Andorra, the hotel is spotless, the staff are lovely and polite, will definately be returning
Stayed 14 nights in Dec 2019
Response from Customer Service on Dec 31, 2019
Dear Guest, Thank you for making our Hotel your choice hotel on this occasion and for your very kind recommendation.We will be happy to serve you again in the future. Happy New Year! Kind regards.

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is great especially for self catering, I tried the food there this time and I would not do it again, I didn't think it was good enough
Stayed 7 nights in Dec 2019
Response from Customer Service on Dec 31, 2019
Dear Guest, Thank you for your comments about your recent stay at our property. We are delighted to hear you had a great holiday at our Hotel. We wish you Happy New Year 2020! Kind regards.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable beds, always spotless, no frills amenities, easy location.
Stayed 5 nights in Dec 2019
Response from Customer Service on Dec 16, 2019
Dear Guest, We are happy to hear that our service, location and facilities has fulfill your expectations. We look forward to receiving you in the future. Best regards.