Ratings based on 48 Verified Reviews

4.1 out of 5
89% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from London

Good quality well run hotel.

Posted Feb 15, 2017
Pros: Good staff who are managed properly to help visitors.
Cons: Provision of tea and coffee making facilities in the rooms would be a definite improvement for visitors
Location: The hotel is on the fringe of the town centre and opposite the football stadium. Close to a very nice public park and Rambla.
The hotel was well run and everything we wanted worked satisfactorily.
Comment from Hotel Management
Feb 18, 2017 by Revenue, Hotel Management
Estimado cliente: Nos congratula que su estancia con nosotros haya sido satisfactoria y le agradecemos sus comentarios. Atentamente, Ubaldo Rodríguez
1 out of 5
by A verified traveler from Am

Doesnt live upto its name

Posted Jan 11, 2017
Staff not so helpful, management is poor even though hotel occupancy approx. 50%. Bed was old, room infested with bugs, cleanliness is poor, quality of furniture is poor, no remote to tv, no kettle in room. Management cant decide between themselves of what they are giving free or complimentary. Bad hotel
4 out of 5
by A verified traveler

Suitable short break hotel

Posted Nov 15, 2016 on Hotels
Short stay. We were disappointed by Santa Cruz as a capital city. Hotel was in reasonable walking distance of the town. We would have liked to have had tea/coffee making facilities in room. The television programmes were next to useless for English speaking guests. Breakfast lacked a cereal suitable for diabetics, but was otherwise ok for continental type.
5 out of 5
by A verified traveler

Competitively priced and good size

Posted Sep 21, 2016 on Hotels
Hotel was excellent. Very reasonably priced and large rooms. Staff were helpful and spoke good English. Local area is not a tourist hotspot which makes it far better for enjoying the local culture and food.
4 out of 5
by Harris from Manalapan

Great Business Hotel

Posted Mar 1, 2016 on Hotels
This is an outstanding BUSINESS Hotel. They know absolutely NOTHING about ANYTHING to do with tourism, so do not ask. They are friendly and try to be helpful but tourism is not their "thing". The hotel is located across from the stadium and there is nothing to see in the neighborhood- again it is for business not touring. Great place to stay though and I would stay there again albeit forearmed with all my tourist needs handled.
5 out of 5
by Stephen

Great hotel to see Santa Cruz

Posted Feb 21, 2016 on Hotels
The hotel is a short walk uphill from Santa Cruz center but not far at all. Lovely hotel which is good value compared to others as we stayed for Carnival weekend. Its right beside the football stadium so easy to find. The Pool area is lovely so would definitely recommend this hotel
3 out of 5
by Aashin

This traveler left a rating score only Posted Feb 14, 2016 on Hotels
5 out of 5
by Patricia from axbridge

excellent in all respects

Posted Feb 1, 2016 on Hotels
We stayed for 14 nights in January & thoroughly enjoyed it. The Hotel was light & spacious & beautifully furnished. The food in the restaurant was of a very high standard & not expensive. An easy walk to the Ramblas or the shopping area as well as to the sea. Would thoroughly recommend.
5 out of 5
by Ilyoung

This traveler left a rating score only Posted Jan 15, 2016 on Hotels
3 out of 5
by Allen from Blackpool, lancashire

On the fence!

Posted Jan 8, 2015 on Hotels
Visiting hospital due to family emergency. Booked this hotel as was a short taxi ride away. Rooms very modern and clean. Hotel tired in parts. Quality of service very basic, not enough information available. Very disappointed with 'manyana' attitude. Football stadium directly next door, on busy road but 15 min walk to town centre. Restaurant opens late in the evening so very tying. Wouldn't recommend.