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Get an overview of this hotelFamily-friendly hotel with 2 outdoor pools and restaurant


This family-friendly Puerto de la Cruz hotel is located near the beach, within a 5-minute walk of Mirador de La Paz and Sitio Litre Garden. Loro Parque is 2.3 mi (3.7 km) away.

Hotel Features

2 outdoor pools, a restaurant, and 2 bars/lounges are available at this hotel. Free WiFi in public areas, free self parking, and a free shopping center shuttle are also provided. Additionally, a poolside bar, a coffee shop/café, and an outdoor tennis court are onsite.

Room Amenities

All 300 rooms offer WiFi, balconies, and TVs with satellite channels. Other amenities available to guests include minibars, room service, and rainfall showerheads.

Hotel Amenities

All-Inclusive Details

All-inclusive room rates at Hotel Puerto de la Cruz are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Food and beverages

  • All buffet meals, snacks, and local beverages included
  • Room service during certain hours


  • Onsite live performances

Not included

  • Tennis lessons
  • Tennis racquets
  • Premium and/or non-domestic beverages
  • Minibar
  • Room service
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Offsite tours
  • Transportation to offsite activities

Hotel Amenities

Some rates at Hotel Puerto de la Cruz are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Hotel Puerto de la Cruz features 2 outdoor swimming pools, an outdoor tennis court, and a children's pool. Dining options at the hotel include a restaurant and a coffee shop/café. Guests can unwind with a drink at one of the hotel's bars, which include 2 bars/lounges and a poolside bar. A computer station is located on site and high-speed wireless Internet access is complimentary.

3 meeting rooms are available. This family-friendly hotel also offers a rooftop terrace, a terrace, and an arcade/game room. Limited complimentary onsite parking is available on a first-come, first-served basis.

Hotel Puerto de la Cruz has designated areas for smoking.

  • 24-hour front desk 
  • Arcade/game room 
  • Babysitting or childcare (surcharge) 
  • Pool umbrellas 
  • Billiards or pool table 
  • Children's pool 
  • Coffee shop or café 
  • Computer station 
  • Concierge services 
  • Conference space 
  • Conference space size (feet) - 8396 
  • Designated smoking areas 
  • Dry cleaning/laundry service 
  • Elevator/lift 
  • Free self parking 
  • Free WiFi 
  • Garden 
  • Laundry facilities 
  • Luggage storage 
  • Multilingual staff 
  • Number of bars/lounges - 2 
  • Number of buildings/towers - 1 
  • Number of floors - 7 
  • Number of meeting rooms - 3 
  • Number of outdoor pools - 2 
  • Outdoor tennis court 
  • Parking (limited spaces) 
  • Pool sun loungers 
  • Poolside bar 
  • Porter/bellhop 
  • Restaurant 
  • Rooftop terrace 
  • Free shopping center shuttle 
  • Television in common areas 
  • Terrace 
  • Total number of rooms - 300 
  • Use of nearby fitness center (discount) 
  • Wedding services 
  • Year Built 1973 

Family Friendly Amenities

  • Arcade/game room  
  • Babysitting or childcare (surcharge)  
  • Children's pool  
  • Free Wi-Fi  
  • Laundry facilities  
  • Outdoor pools  
  • Outdoor tennis court  
  • Rollaway/extra beds available  

Room Amenities

  • Air conditioning 
  • Balcony 
  • Bidet 
  • Free toiletries 
  • Connecting/adjoining rooms available 
  • Cribs/infant beds available 
  • Daily housekeeping 
  • Desk 
  • Hair dryer 
  • In-room safe (laptop compatible) 
  • Minibar 
  • Phone 
  • Private bathroom 
  • Rainfall showerhead 
  • Rollaway/extra beds available 
  • Room service (limited hours) 
  • Satellite TV service 
  • Shower/tub combination 
  • Television 
  • WiFi (surcharge) 

Where to Eat

Buffet breakfasts are available for a surcharge between 7:30 AM and 10:30 AM.

La Palma - Overlooking the pool, this buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Room service (during limited hours) is available.

Nearby Things to Do

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include an outdoor tennis court.

The recreational activities listed below are available either on site or nearby; fees may apply.


To make requests for specific accessibility needs, complete the “Special or Accessibility Requests" section of “Trip Preferences" when you book your hotel.

Hotel Policies


Check-out time is noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available.
  • Cribs (infant beds) are available.

You need to know

Extra-person charges may apply and vary depending on hotel policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

24-hour check-in


Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.
  • Fee for in-room wireless Internet: EUR 5 per day (rates may vary)
  • Fee for high-speed Internet (wired) in public areas: EUR 1 (for 15 minutes, rates may vary)
  • Refrigerator fee: EUR 1,80 per day
  • In-room safe fee: EUR 2,20 per day
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

We should mention

Cash transactions at this property cannot exceed EUR 2500, due to national regulations. For further details, please contact the property using information in the booking confirmation. Only registered guests are allowed in the guestrooms. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. In accordance with national/local laws, air conditioning may be restricted to certain hours from 21 September to 21 September.

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