Featured Image Lobby Lobby Lobby Sitting Area Guestroom Guestroom Guestroom Guestroom Guestroom Guestroom Guestroom Guestroom Guestroom Guestroom Guestroom Guestroom Guestroom In-Room Dining Living Area Living Area Living Area Living Area Living Area Balcony In-Room Business Center In-Room Business Center In-Room Business Center Bathroom Bathroom Bathroom Bathroom Bathroom Sink Indoor Pool Outdoor Pool Outdoor Pool Outdoor Pool Outdoor Pool Outdoor Pool Outdoor Pool Outdoor Pool Fitness Facility Spa Spa Spa Treatment Restaurant Restaurant Restaurant Restaurant Restaurant Restaurant Hotel Bar Hotel Bar Hotel Interior Banquet Hall Property Grounds Hotel Front Courtyard Courtyard Outdoor Dining Outdoor Banquet Area
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Retreat on Tenerife

This hotel is in a residential area, a 5-minute walk from the center of Santa Cruz, Tenerife’s capital, and 6 kilometers from the main harbor.

Pool under the trees

This 5-story, colonial-style hotel features extensive sub-tropical gardens, an outdoor pool and bar, casino, and small business center.

Space for relaxing

The high-ceilinged, air-conditioned guestrooms offer antique-style decor with marble flooring, fireplaces, bidets, and bathroom telephones. In-room massage is available.

Hotel Amenities

Hotel Amenities

The hotel has many amenities for both the working visitor and leisure guest, including a casino, reading room, lush gardens, heated pool, and a sauna. Relax at Spa Mencey while you receive a body or facial treatment. A 24-hour business center with Internet access and several elegant meeting rooms provide conference facilities. The hotel features a round-trip airport shuttle, a parking garage, and child care service (surcharges apply).

  • 24-hour business center 
  • 24-hour front desk 
  • Airport transportation (surcharge) 
  • Babysitting or childcare (surcharge) 
  • Pool umbrellas 
  • Breakfast available (surcharge) 
  • Coffee shop or café 
  • Conference space 
  • Elevator/lift 
  • Free WiFi 
  • Full-service spa 
  • Garden 
  • Gift shops or newsstand 
  • Health club 
  • Laundry facilities 
  • Luggage storage 
  • Meeting rooms 
  • Multilingual staff 
  • Number of buildings/towers - 1 
  • Number of floors - 4 
  • Number of meeting rooms - 10 
  • Number of restaurants - 2 
  • Outdoor pool 
  • Sauna 
  • Self parking (surcharge) 
  • Shopping on site 
  • Spa treatment room(s) 
  • Spa tub 
  • Swim-up bar 
  • Total number of rooms - 261 
  • Tours/ticket assistance 
  • Turkish bath/Hammam 
  • Wedding services 
  • Year Built 1950 
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Family Friendly Amenities

  • Babysitting or childcare (surcharge)  
  • Cribs/infant beds (complimentary)  
  • Free Wi-Fi  
  • Laundry facilities  
  • Outdoor pool  
  • Rollaway/extra beds available  
  • Soundproofed rooms  

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Room Amenities

  • Air conditioning 
  • Balcony 
  • Bathrobes 
  • Bidet 
  • Blackout drapes/curtains 
  • Climate control 
  • Free toiletries 
  • Connecting/adjoining rooms available 
  • Free cribs/infant beds 
  • Daily housekeeping 
  • Desk 
  • Free WiFi 
  • Hair dryer 
  • Hypo-allergenic bedding available 
  • In-room safe 
  • Iron/ironing board (on request) 
  • Minibar 
  • Phone 
  • Private bathroom 
  • Rollaway/extra beds available 
  • Room service (24 hours) 
  • Soundproofed rooms 
  • Television 
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Where to Eat

Guests of the Iberostar Hotel Mencey enjoy a buffet breakfast (surcharge) each morning.

Guests can dine on regional cuisine at the Restaurant Los Menceyes. The hotel also offers 24-hour room service.

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Nearby Things to Do

Tenerife's main harbor is located 1.5 miles (2 km) from the hotel. In addition to being a major port of call for international cruise liners, private yachts can be chartered and ferries are available for island hopping. An outdoor swimming pool is available onsite.

The recreational activities listed below are available either on site or near the hotel; fees may apply.

  • Golfing nearby 
  • Hiking/biking trails nearby 
  • Scooter/moped rentals nearby 
  • Mountain biking nearby 
  • Golf lessons available nearby 
  • Playground on site 
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Spa Services

  • Body treatments 
  • Facial treatments 
  • Sauna in spa 
  • Spa tub in spa 
  • Massages 

Accessibility

To make requests for specific accessibility needs, complete the “Special or Accessibility Requests" section of “Trip Preferences" when you book your hotel.

  • Accessible bathroom 
  • In-room accessibility 

Hotel Policies

Check-in

Check-in time starts at 2 PM

Check-out

Check-out time is noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 30 per night.
  • Free cribs (infant beds)!

You need to know

Extra-person charges may apply and vary depending on hotel policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

No pets or service animals allowed

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Fees

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.
  • Breakfast fee: EUR 15 per person (approximately)
  • Self parking fee: EUR 12 per day
  • Rollaway bed fee: EUR 30 per night
  • Facilities fee: EUR 15 per person, per day and includes use of:
- Spa
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

We should mention

Cash transactions at this property cannot exceed EUR 2500, due to national regulations. For further details, please contact the property using information in the booking confirmation. This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. No pets and no service animals are allowed at this property.

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