Get an overview of this hotel 

Retreat on Tenerife

This hotel is in a residential area, a 5-minute walk from the center of Santa Cruz, Tenerife’s capital, and 6 kilometers from the main harbor.

Pool under the trees

This 5-story, colonial-style hotel features extensive sub-tropical gardens, an outdoor pool and bar, casino, and small business center.

Space for relaxing

The high-ceilinged, air-conditioned guestrooms offer antique-style decor with marble flooring, flat-screen TVs, fireplaces, bidets, and bathroom telephones. In-room massage is available.

Hotel Amenities

Hotel Amenities

The hotel has many amenities for both the working visitor and leisure guest, including a casino, reading room, lush gardens, indoor pool, a sauna, spa tub (surcharge) and a steam room. Relax at Spa Mencey while you receive a body or facial treatment. A 24-hour business center with Internet access and 14 elegant meeting rooms provide conference facilities. The hotel features a round-trip airport shuttle, a parking garage, and child care service (surcharges apply).

  • Babysitting or childcare (surcharge) 
  • 24-hour business center 
  • Turkish bath/Hammam 
  • Wedding services 
  • 24-hour front desk 
  • Full-service spa 
  • Meeting rooms 14 
  • Outdoor pool 
  • Spa treatment room(s) 
  • Conference space 
  • Multilingual staff 
  • Total number of rooms - 261 
  • Babysitting or childcare 
  • Elevator/lift 
  • Bar/lounge 
  • Breakfast available (surcharge) 
  • Coffee shop or café 
  • Concierge services 
  • Fitness facilities 
  • Gift shops or newsstand 
  • Pool umbrellas 
  • Tours/ticket assistance 
  • Laundry facilities 
  • Number of floors - 4 
  • Terrace 
  • Luggage storage 
  • Number of restaurants - 2 
  • Free reception 
  • Self parking (surcharge) 
  • Pool sun loungers 
  • Sauna 
  • Smoke-free property 
  • Spa services on site 
  • Spa tub 
  • Steam room 
  • Indoor pool 
  • Free WiFi 
  • Year Built 1950 
  • Number of meeting rooms - 10 
  • Shopping on site 
  • Garden 
  • Number of buildings/towers - 1 

Family Friendly Amenities

  • Outdoor pool  
  • Indoor pool  
  • Free Wi-Fi  
  • Soundproofed rooms  
  • Laundry facilities  
  • Babysitting or childcare (surcharge)  
  • Playground on site  
  • Cribs/infant beds (complimentary)  


Available in all rooms: Free WiFi

Available in some public areas: Free WiFi


Self parking (surcharge)

Room Amenities

  • HDTV 
  • Free WiFi 
  • Connecting/adjoining rooms available 
  • Free cribs/infant beds 
  • In-room safe 
  • Hypo-allergenic bedding available 
  • Air conditioning 
  • In-room climate control (air conditioning) 
  • Soundproofed rooms 
  • Blackout drapes/curtains 
  • Phone 
  • Minibar 
  • Coffee/tea maker 
  • Private bathroom 
  • Bathrobes 
  • Free toiletries 
  • Hair dryer 
  • Shower/tub combination 
  • Bidet 
  • Desk 
  • Daily housekeeping 
  • Iron/ironing board (on request) 
  • Flat-panel TV 
  • Room service (24 hours) 
  • Yard 

Where to Eat

Guests of the Iberostar Hotel Mencey enjoy a buffet breakfast (surcharge) each morning.

Guests can dine on International cuisine at the Restaurant Los Menceyes serving breakfast, lunch, brunch, dinner and a kid's menu. The hotel also offers 24-hour room service.

Los Laureles Restaurant offers grilled fish or rice-based meals - Open from 1 PM to 4 PM.

Iballa Cocktail Bar offers cake specialties and coffee selection during the day and drinks in the evening. Live music is also available.

Casino Bar offers a selection of cocktails.

Nearby Things to Do

Tenerife's main harbor is located 1.5 miles (2 km) from the hotel. In addition to being a major port of call for international cruise liners, private yachts can be chartered and ferries are available for island hopping. An outdoor swimming pool is available onsite.

The recreational activities listed below are available either on site or near the hotel; fees may apply.

  • Golfing nearby 
  • Bicycle rentals nearby 
  • Mountain biking nearby 
  • Scooter/moped rentals nearby 
  • Hiking/biking trails nearby 
  • Golf lessons available nearby 
  • Pilates classes on site 
  • Playground on site 
  • Yoga classes/instruction on site 

Spa Services

  • Sauna in spa 
  • Spa tub in spa 
  • Massages 
  • Body treatments 
  • Facial treatments 
  • Steam room in spa 
  • Manicures and pedicures 


To make special requests for accessibility needs, please note them at check-out when you book your room.

  • In-room accessibility 

Hotel Policies


Check-in time starts at 2 PM

Check-in time ends at midnight

Special check-in instructions:

Airport shuttle service is available on request. Contact the property in advance to make arrangements.
This property requires full payment at check-in for all bookings where payment for the stay will be made on site instead of at the time of booking. For more details, please contact the office using the information on the reservation confirmation received after booking.


Check-out time is noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available.
  • Free cribs (infant beds)!


  • No pets or service animals allowed

You need to know

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

No rollaway/extra beds available

No pets or service animals allowed


Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.
  • Fee for buffet breakfast: EUR 18 for adults and EUR 9 for children (approximately)
  • Self parking fee: EUR 12 per day
  • Rollaway beds are available for an additional fee
  • Facilities fee: EUR 15 per person, per day and includes use of:
- Spa
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Hotel Name

  • Iberostar Grand Mencey Santa Cruz de Tenerife
  • Iberostar Hotel Grand Mencey
  • Iberostar Hotel Mencey
  • Iberostar Mencey
  • Iberostar Mencey Grand Hotel
  • Iberostar Grand Hotel Mencey Tenerife/Santa Cruz De Tenerife
  • Grand Hotel Mencey
  • Hotel Iberostar Mencey
  • Iberostar Grand Hotel Mencey
  • Iberostar Grand Hotel Mencey Santa Cruz de Tenerife
  • Iberostar Grand Mencey

We should mention

Cash transactions at this property cannot exceed EUR 2500, due to national regulations. For further details, please contact the property using information in the booking confirmation. This property offers transfers from the airport. Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. No pets and no service animals are allowed at this property.

Sorry, we seem to have had an issue loading our review content. Try again?