Hi there Marta,We'd like to say thanks for taking some time to share your feedback.We're stoked to hear you loved our prime spot, stellar team, and bang-up breakfast spread. Our location is indeed a hit with guests who love being close to Playa de Troya and all the action in Playa de las Américas. As for that pesky damp smell you mentioned, we're on it like white on rice! While our sunny Tenerife climate usually keeps things fresh as a daisy, sometimes the humidity sneaks in. Rest assured, we're always chasing down these little quirks to ensure our guests have a comfortable stay.Come back soon!Take care,Palm Beach Tenerife

Hello John! Thank you for this great review.It's fantastic to hear you enjoyed the breakfast and had a great long weekend with us! We're thrilled our room cleanliness and amenities made such a positive impact on your experience. Our team takes great pride in maintaining our hotel to the highest standard and ensuring our guests have everything they need for a comfortable stay.Thanks again; we look forward to welcoming you back soon.Take care,Palm Beach Tenerife

Hi there Asta! Thanks for the review.We're pleased that you had a pleasant stay with us and appreciated our high standards.We all hope to see you again on your next visit.Take care,Palm Beach Tenerife

Hello Debbie, Your positive review really made our day We appreciate it!It's wonderful to hear that you enjoyed the spaciousness and cleanliness of your apartment, as well as the convenience of your ground floor patio. We're thrilled that our prime location added to the success of your stay.It's guests like you that make our day, and we're so grateful for your high marks on room amenities and overall hotel condition. We aim to provide a top-notch experience for all our guests, and it's rewarding to know when we've hit the mark.We all hope to see you again on your next visit.Take care,Palm Beach Tenerife

Dear Michael,Thanks for this awesome review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We hope your next stay is just around the corner.See you soon,Palm Beach Tenerife

Dear Patrick,Thank you for such a positive review.Thank you for letting us know that everything met your expectations; we appreciate your kind mention of our team's courteous and professional service, which inspires us to continue upholding our high standards.Thanks again.Take care,Palm Beach Tenerife

Hi there Claire,We're very sorry that things didn't go as planned and we appreciate you letting us know about your experience.We're thrilled to hear that you found the apartment clean and suitable for you and your little one. Safety is a top priority, especially with adventurous toddlers around, so we'll definitely keep an eye on those balcony locks to ensure they're always up to standard. We apologize for the inconvenience with the toddler pool being closed during your stay; sometimes maintenance is necessary to keep everything in tip-top shape for our little swimmers. Rest assured, we always aim to minimize any disruption to our guests' enjoyment.We hope to see you again in the near future.Take care,Palm Beach Tenerife

Hello Jane! Thanks for your feedback.It's fantastic to hear that our location was just right for what you needed - being near Playa de Troya and all the excitement around Playa de las Américas is something we're really proud of! On the other hand, we're sorry to hear your thoughts on a renovation. While we always strive to maintain our hotel's condition to high standards, as noted in our last refresh in 2020, we realize that there's always room for improvement and your feedback is valuable to us.Thanks again!Until next time,Palm Beach Tenerife

Hello, Rodney!We are sorry to hear that your stay did not entirely meet your expectations. Please do let us know at the time of any concerns, our team is always on hand to assist and try to ensure that you have the best stay possible.We hope to see you again for an even better experience. Cheers,Palm Beach Tenerife

Hello, Rodney! A million thanks for your thoughtful review.We are sorry to hear that your stay did not entirely meet your expectations. Please do let us know at the time of any concerns, our team is always on hand to assist and try to ensure that you have the best stay possible.We hope to welcome you back for another visit. See you soon,Palm Beach Tenerife

Hello Andrew, Unfortunately, it seems that we did not meet your expectations during your stay with us. We would certainly like to know more about where we fell short. Please do not hesitate to contact us if you have any suggestions on what we could do better next time.We hope to have you back for a much-improved stay. All the best,Palm Beach Tenerife

Hello Adrian,Thanks a lot for the time you've taken to share your feedback.Thank you for bringing your concerns to our attention. We appreciate your feedback and sincerely apologize for any inconvenience you experienced during your stay.We understand that you waited until the second day to raise the issue, and we regret any discomfort you may have felt. We took your complaint seriously and promptly inspected the room.Upon inspection, we recommended opening the windows to ventilate the room, as it had been closed for 24 hours. We understand your reluctance due to outside noise. To ensure your comfort, we arranged for a room change.We apologize for any inconvenience this may have caused and appreciate your understanding. Our goal is to provide a pleasant stay for all our guests, and we hope the new room met your expectations.We hope to have you back for a much-improved stay. All the best for 2024,Palm Beach Tenerife

Hi Pearl,Thanks for taking a minute to rate us.Unfortunately, it seems that we did not meet all of your expectations. Could you please let us know exactly what you found unsatisfactory? We always welcome our guests' feedback and suggestions for improvement.We would love the opportunity to provide a better stay in the future.Take care,Palm Beach Tenerife

Hi there Melissa! It’s great to receive such positive feedback Thanks for taking the time to share.We're absolutely thrilled to hear that you found our room cleanliness and hotel condition to be top-notch, and that our room amenities met your expectations. It's great that our efforts to provide a comfortable and enjoyable stay are being noticed. Our team is always working hard to make sure everything is spotless and up to date for our guests.We'd love to welcome you back for another great stay!Cheers,Palm Beach Tenerife

Hola Alexa,Nos alegra que te hayas sentido a gusto en nuestras instalaciones.Esperamos que vuelvas a visitarnos en un futuro cercano. ¡Hasta pronto!Palm Beach Tenerife

Hi there Maja! It’s great to receive such positive feedback. Thanks for taking the time to share.It's fantastic to hear you found our location right in the heart of everything - perfect for exploring or just soaking up the beach vibes! We're also thrilled that you loved the amenities we offer in our rooms. Our team works hard to ensure guests have everything they need, from the ceramic hob in the kitchenette to the convenient socket near the bed for all your charging needs.We'd love to welcome you back for another great stay!Cheers,Palm Beach Tenerife

¡Hola! Nos sentimos muy contentos de comprobar a través de tu reseña que realmente has disfrutado de una experiencia agradable y confortable en nuestro establecimiento. Fue un placer para todo nuestro equipo haber podido brindarte una estancia inolvidable.¡Esperamos verte pronto! Palm Beach Tenerife

Hey, Stephen! A million thanks for your thoughtful review.It's fantastic to hear that our selection of TV channels kept you entertained and that the kitchenette in your apartment had everything you needed. We're also thrilled that our location struck the perfect balance for you - close enough to the excitement but far enough for some peace! And while you didn't dive into the pool action this time, it's great to know it's a hit with our guests, especially the water aerobics.Thanks again!Until next time,Palm Beach Tenerife

Dear Aleksander,Thank you very much for this kind review.We're pleased that you had a pleasant stay with us and appreciated our high standards.We look forward to welcoming you again.Best regards,Palm Beach Tenerife

Dear Keith,Please accept our sincere thanks for this kind feedback.We are satisfied to know that our location was suitable for your needs and that you appreciated the high-quality service our team members delivered.We really hope to see you again soon!Take care,Palm Beach Tenerife

Hi Carla,Thank you for taking the time to share your thoughts about your stay with us.We are sorry to hear that your stay was not to your satisfaction. Our staff are usually known for their friendliness, can you tell us exactly what happened so that we can investigate further? Unfortunately we have no report of anyone the issues you raise but will review your feedback with our team to ensure they are dealt with.Best regards and happy travels, we hope to see you again soon.Season's Greetings!Palm Beach Tenerife

Hi John,A big thank you for your review. We truly appreciate it!We're thrilled to hear you enjoyed our prime location, with easy access to the local shops, vibrant bars, and the beautiful beach. It's great to know that you found your room to be clean and well-maintained. Our team is continuously working on updates to enhance our guest experience, and we appreciate your feedback as it helps us identify areas for improvement.We hope to welcome you back.Best wishes,Palm Beach Tenerife

Hi there Angela! We're over the moon with your brilliant review. Thanks for your kind words.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.It would be great to welcome you back.All the best,Palm Beach Tenerife

Hi there,Thanks for this great rating.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.Come back soon!All the best,Palm Beach Tenerife

Hello Donald! Thanks for your feedback - we're all ears here We're thrilled to hear you enjoyed the comfort of our beds and the lovely sea view from your balcony – it's one of the perks of our prime location by Playa de Troya! We appreciate your candid feedback regarding the living room and bathroom. Our team is constantly working on updates to enhance our guest experience, and your input is invaluable in this process. While some areas are showing their age, we're committed to maintaining the cheerful and attractive style of our accommodations.Thanks again!Until next time,

Dear Ryan,Thank you for this great review.We are glad that our location was ideal for your needs and to know that we helped start your day off on the right foot with our tasty breakfast buffet.We would love to welcome you back on many more occasions. Best wishes,Palm Beach Tenerife

Hi Krystian,Thanks for taking the time to share your thoughts with us.We're sorry to hear that the variety of food didn't quite hit the mark for you. We pride ourselves on offering a wide selection of dishes to cater to different tastes, and we'll definitely take your feedback into consideration as we continually work to improve our dining options.We hope to welcome you back for an even better experience next time, Cheers,Palm Beach Tenerife

Hello, Steven! A million thanks for your thoughtful review We're thrilled to hear that you enjoyed our fantastic location and found our staff to be super friendly. We always strive to provide the best service possible to our guests.We appreciate your feedback regarding the hotel being slightly dated. We're continuously working on improvements and have undergone renovations in 2020. We hope that you'll consider staying with us again in the future to see the updates we've made.We hope to see you again for an even better experience. Cheers,Palm Beach Tenerife

Hi there Caroline,We'd like to say thanks for taking some time to share your feedback.We're thrilled to hear that you enjoyed our prime location, spacious apartment, and stunning sea view. Our staff truly appreciates your kind words! We acknowledge that there's always room for improvement, and we're working on updating our facilities. As for the hot tubs, we'll make sure to address the cleanliness issue with our maintenance team. We're glad that you found our pool area and amenities to be satisfactory overall.Thanks again!Until next time,Palm Beach Tenerife

Hi there Hoi! Your kind words are music to our ears Thanks for the review.We are pleased you had a pleasant experience with us and that you enjoyed our pool facilities.We all hope to see you again on your next visit.Take care,Palm Beach Tenerife

Hello! A million thanks for your thoughtful review We're glad to hear that you enjoyed our pool area and found our staff to be friendly. Your kind words are truly appreciated!We do apologize if the room didn't meet your expectations. We're constantly working on improving our facilities, and your feedback helps us in that process. We hope that during your next visit, you'll notice the improvements we've made.We all hope to see you again for an improved stay.Until next time,Palm Beach Tenerife

Hi there Danny, We're very sorry that things didn't go as planned and we appreciate you letting us know about your experience.We are sorry that we did not meet the high standards expected of us on this visit. Please don't hesitate to let us know at the time so that we may take action. We're keeping our fingers crossed for another chance to have you stay with us in the future.All the best,Palm Beach Tenerife

Hello, Jack! A million thanks for your thoughtful review.We're thrilled to hear that you found our hotel clean and enjoyed the pool area. We always strive to provide a comfortable stay for our guests. It would be great to welcome you back for an even better stay.All the best,Palm Beach Tenerife

Hi there Mairead! It’s great to receive such positive feedback Thanks for taking the time to share.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.Come back soon!Take care,Palm Beach Tenerife

Hello Monika, Your positive review really made our day We appreciate it!We are delighted to hear that you enjoyed your stay and we appreciate your kind mention of our convenient location and high standards. Our team works hard to ensure that every guest has the best experience possible, and such positive feedback inspires us to continue with our efforts.It would be great to welcome you back.All the best,Palm Beach Tenerife

Hey, Andrew! A million thanks for your thoughtful review.We're thrilled to hear that you enjoyed our prime location and spacious rooms. Our staff is always here to help, so it's great to know they were able to assist you during your stay.However, we're sorry to hear about the issues you encountered in your room. We're constantly working on improving our facilities, and your feedback is valuable in helping us identify areas that need attention. We apologize for any inconvenience caused by the noise and the tap in the bathroom. As for the cleaning schedule, our policy includes cleaning with a change of bed linen and towels every 4 nights for stays of 4 nights or more. We understand that this might not have met your expectations, and we apologize for any inconvenience.Regarding the issue you mention, we take such matters seriously and will investigate to ensure the comfort of our guests. We appreciate your honesty and will take your comments into account as we continue to improve our services.We hope to welcome you back for another visit. See you soon,Palm Beach Tenerife

Hi Helen,A big thank you for your review. We truly appreciate it!We're thrilled to hear that you enjoyed our prime location and the beautiful view from your apartment. Our proximity to the beach and local attractions is something we take pride in. As for the pool, we appreciate your feedback and will take it into consideration.We hope you'll pop by and stay with us another time.Take care,Palm Beach Tenerife

Greetings, Jonathan! You rock for leaving us such a helpful review!We are delighted that you enjoyed our prime location. While we appreciate your mention of our high standards, we regret that your room was not entirely to your satisfaction. Please rest assured that your comments have been taken into consideration for future improvements.We hope to welcome you back.Best wishes,Palm Beach Tenerife

Hi there,Thanks for such a positive review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We hope to see you on your next visit.Best regards,Palm Beach Tenerife

Dear Ryan,Thank you for your positive review.We are delighted to hear that our hotel met your expectations and that your stay with us was a comfortable one. This will encourage the team to continue upholding our high standards.We look forward to welcoming you back in the future.Kind regards,Palm Beach Tenerife

Hello Gordon,Thank you so much for your positive feedback following your stay.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.The entire team look forward to welcoming you back for a future visit.Kind regards,Palm Beach Tenerife

Hello Jeff! Thanks for your review.We're glad to hear that you enjoyed our pool area and found it to have enough beds during your stay. It's great to know that you found our property clean, even though it might not be the newest around.We all hope to see you again for an improved stay.Until next time,Palm Beach Tenerife

Dear Michael,Thank you for such a positive review of your stay with us.We're thrilled to hear that you appreciated our competetive prices for the services offered.Looking forward to seeing you again!Cheers,Palm Beach Tenerife

Hi there, Grzegorz, We're really disappointed to hear that we didn't meet your expectations.It seems we didn't quite hit the mark, so we'd welcome knowing what we could've done to make your stay with us spot on.We hope to welcome you back for an improved experience. All the best,Palm Beach Tenerife

Dear Steven,Thank you for this kind review.We're thrilled to hear that you enjoyed your stay and found our rooms clean and spacious. Our location is indeed perfect for those who want to be close to the nightlife and the beach. It's great to know that our breakfast selection and pool area met your expectations as well.Thanks again!Until next time,Palm Beach Tenerife

Hi there Susan! It’s great to receive such positive feedback. Thanks for taking the time to share.We're thrilled to hear that you found our hotel comfortable and clean and that you enjoyed our pool area and the beach just across the road. It's great that you appreciated our location on the bustling tourist strip, with easy access to bars, restaurants, and shops. We're also glad that you were able to explore the beautiful island of Tenerife by renting a car.See you again soon.Take care,Palm Beach Tenerife

Hi there Eileen! Thank you for your review.We truly appreciate you choosing to stay with us. It is a pleasure to know that our convenient location met your needs and expectations.We'd love to welcome you back for another great stay!Cheers,Palm Beach Tenerife

Dear Stephen,It was a pleasure to receive your kind review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.The whole team hopes you come back soon!Cheers Palm Beach Tenerife

Hello Philip,Thanks very much for sparing some time to share your review.We're sorry to hear that your stay didn't meet your expectations. Our team is always working hard to maintain the cleanliness and comfort of our rooms, and we apologize for the issues you encountered with the bed and the patio door locks. We're also sorry for any confusion regarding the kitchenette and the room view. We'll make sure to review our descriptions to ensure they are accurate.We understand that the construction noise from the nearby hotel was a disturbance during your stay. We apologize for any inconvenience this may have caused and appreciate your understanding.We hope you'll give us another chance to provide you with a better experience in the future. See you soon!Palm Beach Tenerife