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Room type

Standard Double Room with Private Bathroom

Max Occupancy: 2 guests (up to 1 child, 1 infant)

Standard Triple Room with Private Bathroom

Max Occupancy: 3 guests (up to 2 children, 2 infants)

Standard Single Room with Private Bathroom

Max Occupancy: 1 guest

Get an overview of this hotel4-star family-friendly hotel near Loro Parque


This family-friendly Puerto de la Cruz hotel is within a 15-minute walk of Taoro Park, Garden Beach, and Risco Belle Aquatic Gardens. Loro Parque is 1.5 mi (2.5 km) away.

Hotel Features

2 outdoor pools, a restaurant, and a fitness center are available at this hotel. Free buffet breakfast and free WiFi in public areas are also provided. Additionally, a poolside bar, a spa tub, and a sauna are onsite.

Room Amenities

All 290 rooms provide furnished balconies, balconies or patios, and TVs. Other amenities available to guests include minibars, rainfall showerheads, and down comforters.

Hotel Amenities

Hotel Amenities

Puerto Palace features 2 outdoor swimming pools, a spa tub, a sauna, and a fitness center. The hotel offers a restaurant. A poolside bar is on site where guests can unwind with a drink. Guests can enjoy a complimentary breakfast each morning. Public areas are equipped with complimentary high-speed wireless Internet access.

This 4-star property offers access to a business center and a meeting room. 5 meeting rooms are available. This family-friendly hotel also offers a children's pool and tour/ticket assistance.

  • 24-hour front desk 
  • Business center 
  • Children's pool 
  • Conference space size (feet) - 600 
  • Fitness facilities 
  • Free breakfast 
  • Free parking nearby 
  • Free WiFi 
  • Number of buildings/towers - 1 
  • Number of floors - 4 
  • Number of meeting rooms - 5 
  • Number of outdoor pools - 2 
  • One meeting room 
  • Parking (limited spaces) 
  • Pool sun loungers 
  • Poolside bar 
  • Restaurant 
  • Sauna 
  • Spa tub 
  • Tennis on site 
  • Total number of rooms - 290 
  • Tours/ticket assistance 

Family Friendly Amenities

  • Children's pool  
  • Free Wi-Fi  
  • Outdoor pools  
  • Rollaway/extra beds available  


Available in some public areas: Free WiFi


Parking (limited spaces), Free parking nearby

Room Amenities

  • Air conditioning 
  • Balcony or patio 
  • Bidet 
  • Cribs/infant beds available 
  • Daily housekeeping 
  • Desk 
  • Dial-up Internet access (surcharge) 
  • Down comforter 
  • Furnished balcony 
  • Hair dryer 
  • In-room safe 
  • Minibar 
  • Private bathroom 
  • Rainfall showerhead 
  • Rollaway/extra beds available 
  • Shower/tub combination 
  • Television 
  • Turndown service 

Where to Eat

A complimentary buffet breakfast is served each morning between 7:30 AM and 10:30 AM.

Puerto Palace has a restaurant on site.

Nearby Things to Do

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a spa tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Miniature golf on site 
  • Volleyball on site 

Spa Services

  • Massages 

Hotel Policies


Check-in time starts at 1:00 PM

Check-in time ends at midnight


Check-out time is noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available.
  • Cribs (infant beds) are available.

You need to know

Extra-person charges may apply and vary depending on hotel policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.


The charges below are included in your overall room price:
  • New Year's Eve gala dinner fee
We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.
  • In-room safe fee: EUR 2,50 per day
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

We should mention

Cash transactions at this property cannot exceed EUR 2500, due to national regulations. For further details, please contact the property using information in the booking confirmation. A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on 31 December. In accordance with national/local laws, air conditioning may be restricted to certain hours from 1 August to 9 September.

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