Ratings based on 184 Verified Reviews

4.8 out of 5
99% of guests recommend
4.8 Room cleanliness
4.8 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 14, 2017
Excellent hotel. Will definitely go back. Will recommend to friends & family
Comment from Hotel Management
Mar 20, 2017 by Paula Forero - Red Level Director, Hotel Management
Dear guest, Thank you for choosing our resort for your holiday at Tenerife and for the time spent to share your review. We are delighted to know that you enjoyed a pleasant stay with us, since our guests’ satisfaction is our most important goal. There is nothing more rewarding than knowing that our dedication to the service excellence and to create memorable stay is appreciated. We are looking forward to welcoming you soon. Kind regards, Paula Forero Red Level Director
5 out of 5
Recommended
for Everyone
by A verified traveler from sheffield

Relaxing peaceful holiday

Posted Mar 12, 2017
Wanted a peaceful sunny week - exactly this . Despite being a large hotel never appeared to be busy plenty of places to lie in the sun and relax . Food excellent with plenty of included treats and snacks during the day . Staff incredibly friendly helpful and courteous. Would definitely go again or recommend
Comment from Hotel Management
Mar 20, 2017 by Paula Forero - Red Level Director, Hotel Management
Dear Ms. Alison, Firstly thank you for choosing Red Level at Gran Meliá Palacio de Isora and for sharing your feedback with the travelers of Expedia. We are glad to know that you and your have enjoyed a pleasant stay with us. We place great importance in providing our guests with lovely experiences so we truly appreciate your compliments on our facilities, staff, pools as well as on our gastronomic offer. We are looking forward to welcoming you again soon. Best regards, Paula Forero Red Level Director
5 out of 5
Recommended
for Couples
by A verified traveler from London

Nice hotel, very good pool area. Staff friendly

Posted Mar 8, 2017
Pros: The staff
Cons: Food & room lighting
Location: Golf is good
The only thing against the hotel is the room lighting, it's too dark.
Comment from Hotel Management
Mar 10, 2017 by Paula Forero - Red Level Director, Hotel Management
Dear guest, Thank you for sharing your comments with us through Expedia. We are glad to know that the service provided by our team met your expectations, although we are sorry if the lighting of your room was not to your liking. Please rest assured that we will take into consideration your experience to keep improving. We hope to welcome you soon. Best regards, Paula Forero Red Level Director
5 out of 5
Recommended
for Everyone
by A verified traveler

Wonderful February get away

Posted Feb 26, 2017
Booked this hotel last minute and couldn't fault it. A quiet location which was just what we wanted and a fabulous room with a jacuzzi bath on the balcony- bliss
Comment from Hotel Management
Mar 2, 2017 by Paula Forero - Red Level Director, Hotel Management
Dear guest, Thank you for choosing our resort for your holiday at Tenerife and for the time spent to share your review. We are delighted to know that you enjoyed a pleasant stay with us, since our guests’ satisfaction is our most important goal. We are looking forward to welcoming you soon. Kind regards, Paula Forero Red Level Director
5 out of 5
Recommended
for Everyone
by A verified traveler

A wonderful holiday experience

Posted Feb 20, 2017
We had a lovely time. Great room, great staff and fabulous facilities.
Comment from Hotel Management
Feb 22, 2017 by Paula Forero - Red Level Director, Hotel Management
Dear guest, First of all, thank you for choosing Red Level at Gran Meliá Palacio de Isora for your holiday at Tenerife and for sharing the experience with us. We are glad to know that you have been pleased with our staff, rooms and other facilities during your stay in our hotel. Your opinion is relevant for us, since our guest’s satisfaction is our most important goal to improve our quality day by day. We will be pleased to welcome you soon. Kind regards, Paula Forero Red Level Director
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location, very grand feel to it

Posted Feb 19, 2017
Pros: Location, secluded and general cleanliness. Gardens are immaculate.
Cons: Catering for vegetarians
Location: Nothing nearby, small town near the hotel where nothing happens. The closest town is 22miles away, which is actually great
Red level location is quiet and worth it, service is OK nothing special compared to the standard. If you are vegetarian then not much choice. Rooms are great, and nicely decorated.
Comment from Hotel Management
Mar 2, 2017 by Paula Forero - Red Level Director, Hotel Management
Dear guest, Firstly, thank you for choosing Red Level at Gran Meliá Palacio de Isora and for sharing your feedback with the travelers of Expedia. We are delighted to know that you have enjoyed a pleasant stay with us since we daily strive to create memorable experiences. However, we truly regret if some aspects of your stay did not fully meet your expectations. We would like to thank you for your important feedback since it helps us to take any necessary measure to keep improving day by day. We hope to have the possibility to welcome you again. Kind regards, Paula Forero Red Level Director
5 out of 5
Recommended
for Couples
by A verified traveler from Nottingham, England

Fabulous hotel

Posted Jan 26, 2017
Cons: If there's one thing we would say the rooms are beginning to look a little tired..........
Location: Quiet location overlooking the beach/sea. Would suggest a car might be needed If you want more 'action'
This was our third visit and won't be our last. A fabulous hotel. The hotel has everything one could ask for in a holiday. The staff are amazing - professional yet friendly, very welcoming and nothing is too much trouble.
Comment from Hotel Management
Jan 26, 2017 by Paula Forero - Red Level Director, Hotel Management
Dear Ms. Carol, Thank you for sharing your comments with us through Expedia! We are delighted to know that you had a lovely time with us again and we appreciate your compliments on our staff, since we believe the Red Level team is our hotel's greatest asset. We hope to welcome you soon for the fourth time! Kind regards, Paula Forero Red Level Director
5 out of 5
Recommended
for Everyone
by A verified traveler from UK

A great hotel

Posted Jan 16, 2017
The Red Level area of the hotel is excellent with very helpful staff, great facilities and a very good location.
Comment from Hotel Management
Jan 21, 2017 by Paula Forero - Red Level Director, Hotel Management
Dear Mr. Dave, Thank you for sharing your comments with us at Expedia. We are delighted to know that you enjoyed a pleasant stay at Red Level, and we appreciate your compliments on our staff and facilities. We hope to welcome yous oon to Tenerife. Best regards, Paula Forero - Red Level Director
5 out of 5
by A verified traveler

Amazing from start to end

Posted Nov 6, 2016 on Hotels
Most friendly hotel you can find
Comment from Hotel Management
Nov 14, 2016 by General Manager, Hotel Management
Dear guest, Thank you for your kind and positive words regading our hotel, since this feedback is the best reward to our team's daily dedication to the service excellence. We hope to welcome you soon to Red Level. Kind regards, Paula Forero Red Level Director
5 out of 5
Recommended
for Couples
by A verified traveler

Very comfortable hotel excellent resort

Posted Sep 25, 2016
Pros: The quiet and peaceful location
Cons: nothing to add
Location: The town of Alcala 500 yds away. Open market on Mondays
An excellent stay. Expensive but worth every penny
Comment from Hotel Management
Dec 7, 2016 by Paula Forero - Red Level Director, Hotel Management
Der guest, Thank you for choosing Red Level at Gran Meliá Palacio de Isora for your holiday. We are truly delighted to know every aspect of your stay with us met your expectations, since it is the best reward to our team's daily dedication. We hope to welcome you soon to Tenerife. Best regards, Paula Forero Red Level Director