Ratings based on 442 Verified Reviews

4.6 out of 5
96% of guests recommend
4.8 Room cleanliness
4.5 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Couples
by A verified traveler from London

Great location for a chilled weekend

Posted May 18, 2017
Pros: Good facilities and very friendly staff
Cons: Rooms are spacious and confortable but looking dated. Prefer to have duvet in a duvet cover plus the sheet (more hygienic)
very much suited for those looking for a quiet and restful break with good facilities and access to local bars and restaurants within a short walk along a promenade right outside the beach facing part of the hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler from North West England

Lovely stay

Posted May 8, 2017
Pros: Beautiful pools, lots of sunbeams, well run, always spotless.
Cons: More regular changes to the menus.
Location: Lots of great restaurants and beach bars nearby.
Great stay - hotel has fabulous facilities and great staff. Food is good and plenty of choice. Staff were very accommodating for our late check out and provided us with a courtesy room free of charge.
Comment from Hotel Management
May 17, 2017 by Marketing Executive, Hotel Management
Dear Claire, Thank you very much for sharing your experience with us with regard to your recent stay in our hotel, Sheraton La Caleta Resort & Spa. We are glad to hear your appreciation for the cleanliness and appearance of our hotel. It truly delights us to know that you enjoyed your time at the swimming pool and did not have any trouble in finding a lounger. Please rest assured that your comments have been noted and will be followed up appropriately. We are happy to read that you have enjoyed your stay and look forward to welcoming you back to our hotel again in the near future. Kind regards, Yulia Altukhova Marketing Executive
3 out of 5
Recommended
for Everyone
by A verified traveler from t

Quiet break

Posted Apr 15, 2017
Quiet relaxing hotel, in beautiful grounds. Clean and well maintained. Would not recommend eating at hotel in evening as same buffet in small restaurant. Restaurants within walking distance together with shopping mall and supermarket.
Comment from Hotel Management
May 19, 2017 by Marketing Executive, Hotel Management
Dear alford, Thank you for choosing to stay at Sheraton La Caleta for your holiday in Tenerife and for taking the time to let us know about your experience with us. We are glad to hear your appreciation for the cleanliness of our hotel and its well-kept botanical gardens. Our hotel definitely has a great location and a lot of restaurants in the area. Nevertheless, I would recommend you 2 great options for the dinner à la carte on property: Spanish restaurant La Venta and Japanese restaurant Kamakura. We hope to have the opportunity to welcome you back to Sheraton La Caleta in the future. Kind regards, Yulia Altukhova Marketing Executive
5 out of 5
Recommended
for Everyone
by A verified traveler from V

Excellent hotel!

Posted Apr 12, 2017
Thank you to the hotel's staff for making our stay a truly wonderful experience. The hotel is only 20 minutes drive by taxi from Tenerife South Airport - cost €25. The heated pool is excellent and so the other pool. Plenty of sunloungers, fresh towels provided and can be exchanged during the day. Calm and lovely atmosphere throughout. This is a hotel which suits couples of all ages as also families with children. The food is great and there are plenty options for everyone's taste. The area is pretty, quiet and the hotel is also 2 minutes walk to a supermarket which is really helpful. Top marks for the hotel for: - providing a courtesy room for us since we had late departure and we needed to freshen up after spending the day by the pool and this was at NO extra fee. Not many hotels do that so that proves they do really care of their guests. It needs to be pre-booked 24 hrs in advance. - Birthday cake delivered to my room along with a voucher for massage or facial did WOW me Superb experience overall and the pictures speak for themselves. This is MY hotel choice in Tenerife and I would not stay anywhere else. Recommendations for the hotel: you are missing an opportunity of up selling during the day. There should be Menus on the tables by the sunloungers and the waiter should come more often to take orders for drinks and food. As we spent most of the time by the heated pool, we were giving up most of the time to go and get drinks by the Bar. This was my only let down.
Comment from Hotel Management
May 17, 2017 by Marketing Executive, Hotel Management
Dear Maria, We would like to thank you for your highly pleasant review with regards to your stay in Sheraton La Caleta. We agree with you and believe that our hotel definitely suits all ages and meet the needs of different kinds of travelers. All our associates work extremely hard to ensure that our guests receive genuine and attentive service and therefore we are happy to read that we could succeed your expectations throughout your stay. Thank you for recommending us to future travelers and it would be our pleasure to welcome you back to our hotel in the near future for yet another relaxing holiday in Tenerife. Kind regards, Yulia Altukhova Marketing Executive
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent hotel best I have stayed in.

Posted Apr 10, 2017
Whole experience was paradise couldn't fault anything
Comment from Hotel Management
Apr 10, 2017 by Yulia Altukhova Marketing Executive, Hotel Management
Dear Guest, We would like to thank you for sharing your feedback with us with regard to your stay in our hotel, Sheraton La Caleta Resort & Spa. It delights us to know that your entire stay was to your liking and we succeeded to meet your expectations. We look forward to having the opportunity of welcoming you back to our hotel again in the near future. Kind regards, Yulia Altukhova Marketing Executive
5 out of 5
Recommended
for Everyone
by A verified traveler from Harrogate

Fantastic staff

Posted Apr 1, 2017
Third time in a year we have stayed here and always a wonderful experience. All the staff are very friendly and helpful. Fantastic hotel which I would recommend to anyone. Can't wait to come back again. We love it.
Comment from Hotel Management
Apr 7, 2017 by Yulia Altukhova Marketing Executive, Hotel Management
Dear Gary, Thank you for choosing Sheraton La Caleta Resort & Spa for the third time for your holiday in Tenerife. We are absolutely delighted to hear that you have returned to our hotel and had such a wonderful time with us. We are happy to read that you have enjoyed your stay with us and we are very grateful for you recommending us to future travelers. We look forward to seeing you again in the near future. Kind regards, Yulia Altukhova Marketing Executive
5 out of 5
Recommended
for Everyone
by A verified traveler from Solihull, England

Posted Mar 21, 2017
Our second visit. We particularly like the comfy beds at Sheraton hotels. Breakfast buffet was excellent as before whereas the evening buffet seemed to have less variation from one night to another. We booked bed and breakfast and so were able to alternate between eating out and eating in.
Comment from Hotel Management
Mar 27, 2017 by Yulia Altukhova Marketing Executive, Hotel Management
Dear John, Thank you very much for choosing to stay in our hotel, Sheraton La Caleta for the second time and for taking the time to share your experience with us. It has been our utmost pleasure to welcome you back and to read that we yet again have met your expectations. We are happy to read that you could have a good night’s rest in the comfortable Sheraton Signature bed and enjoyed our breakfast buffet. You are more than welcome to dine with us during your next visit, either in Spanish La Venta or Japanese Kamakura. Nothing would please us more that to welcome you back to our hotel for the third time! Kind regards, Yulia Altukhova Marketing Executive
4 out of 5
Recommended
for Everyone
by A verified traveler from London

Good hotel good outdoor amenities and good locatio

Posted Mar 5, 2017
Most staff very helpful. Food very good, beds and pillows could be better. Poolside and loungers good. Will go again.
Comment from Hotel Management
Mar 8, 2017 by Marketing Executive, Hotel Management
Dear william, Thank you for having chosen Sheraton La Caleta Resort & Spa for your holidays to Tenerife as well as for sharing your experience with us with regard to your recent stay. We are very happy and proud to know that our associates were helpful and courteous throughout your stay, which is what we strive to ensure each and every guest experiences in our hotel. We are happy to read that you have enjoyed your stay with us and we are very grateful for you recommending us to future travelers. We look forward to seeing you again in the near future. Kind regards, Yulia Altukhova Marketing Executive
5 out of 5
Recommended
for Everyone
by A verified traveler from Liverpool

An oasis of calm

Posted Feb 23, 2017
Pros: Rooms, grounds , food and staff
Cons: Nothing
Location: Del Duque beach , shopping mall and walk along the promenade
An excellent hotel with efficient , professional and effective staff . The pools are great, the grounds are ample to read and snooze in peace and quiet in the shade. The rooms , particularly the bathrooms are of a high standard . A wonderful location for a mid winter sun filled break . The ever smiling and helpful lady front of house in the restaurant ( Jasmin?) was a star .
Comment from Hotel Management
Mar 1, 2017 by Yulia Altukhova Marketing Executive, Hotel Management
Dear Mike, Thank you very much for choosing to stay at our hotel, Sheraton La Caleta and for sharing your review with us with regard to your recent stay. It is a delight to read that you highly appreciated the hotel grounds, which provide peace and tranquility and where our guests can relax. We are happy that our guest service met your expectations, which makes us proud to have such professional and friendly staff members. Furthermore, we are happy that the room was to your satisfaction as well as the convenient location of the hotel. We look forward to having the opportunity of welcoming you back to our hotel in the near future. Kind regards, Yulia Altukhova Marketing Executive
5 out of 5
Recommended
for Everyone
by A verified traveler

Luxury hotel with lovely grounds and pool

Posted Feb 15, 2017
Enjoyed my stay very much , although bars and restaurants fairly expensive Liked the fact that we got a 5euro voucher each day we declined room service - which. was'nt really needed anyway.
Comment from Hotel Management
Feb 20, 2017 by Yulia Altukhova Marketing Executive, Hotel Management
Dear Anonymous, We are truly grateful for you having chosen to stay at our hotel, Sheraton La Caleta Resort & Spa as well as for sharing your review with us with regard to your stay. We are delighted to read that you have had such a pleasant stay and that we have succeeded to meet your expectations. It is pleases us to know that you took advantage of our company´s program called Make a Green Choice, declining housekeeping. We look forward to seeing you back in the near future. Kind regards, Yulia Altukhova Marketing Executive