Ratings based on 359 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
96% of guests recommend
4.8 Room cleanliness
4.5 Service & staff
4.7 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from UK

Nice hotel, quiet area, on broad walk and beach

Posted Feb 7, 2016
We had a garden view room with too much garden that obliterated everything else. Good dining near by for change.
4 out of 5
Recommended
for Couples
by A verified traveler from manchester

Good hotel in walking distance to many restaurants

Posted Jan 27, 2016
Pros: The position of the hotel and only 29 euro taxi from the airport
Cons: The wifi in the lobby is extremely slow , if you want it in your room you have to pay.
Well positioned hotel in walking distance to adeje with a new small shopping mall and a variety of restaurants. Walk the other direction to la caleta with Spanish tapas bars around a little inlet Good sized rooms with coffee making facilities. We have now been twice in January and will be booking again for next year.
4 out of 5
Recommended
for Everyone
by A verified traveler from London

Good hotel, great location

Posted Dec 27, 2015
Pros: Location, views, rooms and staff.
Cons: Gym and spa facilities and restaurant choices and food quality.
This was a second visit and we would return. Good amenities', albeit a little tired. The rooms are well appointed, spacious and very clean. The common areas could do with a re vamp in parts and the gym and spa area need some serious upgrading. Staff were on the whole very helpful .Location is excellent for those who want to get out to local restaurants for lunch /dinner or just enjoy coastal walks.. Food in the hotel was average.
Comment from Hotel Management
Dec 28, 2015 by Sheraton La Caleta, Hotel Management
Dear Guest, Thank you for choosing for a second time Sheraton La Caleta for your holidays. We are delighted to know you have enjoyed our rooms and location. Thank you for the recommendations regarding the spa and common areas, we will forward them to the management team. We hope to welcome you soon in a near future. Kind Regards, Rosangel Quezada Marketing Manager
5 out of 5
by A verified traveler from london

La Caleta

Posted Dec 23, 2015
Pros: Beautiful rooms, hotel grounds ,good food, facilities and service
Cons: Hard to improve on !
Location: There are few facilties close by . El Duque beach is 500m away offering all usual watersports and a host of bars and restaurants. Bikes can be hired.
Its a top hotel with great service and facilities affording a very relaxing stay in a lovely setting with lovely grounds going down the the local beach . The hotel food is first class and you can spend all day by the pool on the sunbeds enjoying great cocktails, cuisine and relaxation ,
Comment from Hotel Management
Dec 28, 2015 by Sheraton La Caleta, Hotel Management
Dear Guest, Thank you for sharing this review with other future guests. We are glad to know you have enjoyed your stay in our hotel and that you made the best of the destination enjoying such as the beaches and water sports. We will be more than happy to welcome you again. Warm Regards, Rosangel Quezada Marketing Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Aberdeen, Uk

Excellent hotel close to beach

Posted Dec 22, 2015
Pros: The hotel is set in beautiful grounds with easy access to the beach and beyond.
Cons: Everything was perfect.
Location: The hotel is set in a quiet location but within easy walking distance of all amenities.
Our second time here in a year and it did not disappoint. Very friendly and helpful staff. Nothing was too much for them.
Comment from Hotel Management
Dec 30, 2015 by Sheraton La Caleta, Hotel Management
Dear Guest, Thank you for choosing us again as your holiday destination. Nice to know you that the hotel's location was of your like. We would be more than happy to welcome you for a third time in a near future. Kind Regards, Rosangel Quezada Marketing Manager
4 out of 5
Recommended
for Couples
by A verified traveler from Brentwood

Spacious grounds

Posted Dec 20, 2015
Very nice hotel, plenty of space and numerous sun loungers. Good choice of breakfast which is available until 11am. Plenty of restaurants within walking distance, would go back.
Comment from Hotel Management
Dec 28, 2015 by Sheraton La Caleta, Hotel Management
Dear Guest, Thank you for your feedback, we are happy to know you have enjoyed our breakfast. We are looking forward in welcoming you back soon. Kind Regards, Rosangel Quezada Marketing Manager
3 out of 5
by A verified traveler from glasgow

Dissapointing

Posted Nov 15, 2015
This is our third stay at this hotel, but found it disappointing this year. Booked 2 rooms, as we are a family of four, the rooms were at opposite sides of the hotel. Both rooms had very dark balconies and not good views. Reception and bar staff not very friendly, although the spa staff were very nice. Hotel lacks atmosphere, although the setting is lovely. A 5 star hotel and charge 30 euros for 5 nights wifi - don't think we will be back.
4 out of 5
Recommended
for Everyone
by A verified traveler from Kent UK

A very well managed hotel

Posted Nov 15, 2015
Pros: The hotel's ambience was very restful and staff made every effort to ensure an enjoyable stay.
The hotel is styled around an oasis concept and it provides a delightfully comfortable environment for full rest and recuperation. The rooms for guests on the lowest of the five levels are the least pleasant due to some having poor views and limited sunlight. I paid for a "Superior" room and was told on arrival I'd been upgraded. However, despite staying for two weeks I was offered an relatively undesirable room on the first floor.This room was quite dark and noisy, being quite close to the restaurant. Apart from that it proved to be a really well managed hotel, where guests were made to feel welcome and services provided were very well performed and supplied.Despite being close to the sea, the nearest beaches are not really convenient and don't all have showering facilities provided.There is a good selection of local restaurants and places to eat.The hotel's breakfasts are a really good way to start each day!
Comment from Hotel Management
Nov 16, 2015 by Sheraton La Caleta, Hotel Management
Dear Guest, Thank you for your post concerning your stay in our property and we are happy to hear you have felt pampered by our staff. Concerning your room, we regret to hear it was not expected due to our high occupancy. We hope to welcome you in a near future. Kind Regards, Rosangel Quezada Marketing Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from lh

This was the most amazing holiday

Posted Nov 7, 2015
We stayed at this hotel for 5 nights. I can honestly say it was an amazing holiday. The staff are more than helpful and so so friendly. The rooms are very clean and we had a beautiful room overlooking the sea. It has two pools and one small pool. The breakfast is fantastic, we especially enjoyed chatting to alina who works in the hotel and is very caring and funny. I can't rate this hotel enough and my mum and granny truly enjoyed every minute of it. Thank you and see you in May x
Comment from Hotel Management
Nov 12, 2015 by Sheraton la Caleta, Hotel Management
Dear Guest, Thank you for choosing Sheraton La Caleta for your holidays. We are delighted to know you and your family have enjoyed our refreshed rooms as well as the hotel grounds. We are looking forward in welcoming you again next year. Warm Regards, Rosangel Quezada Marketing Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 5, 2015
Pros: restaurants and pools were fabulous.
Cons: service.........more staff needed for busier times of the year
Location: not great for us as I love the beach and my son loves the pool so I ended up staying 10 days by a pool as the beach was too far away
The nearest sandy beach is a 10 min walk away which is disapointing. But if you and your children want to stay at the pool all day its fabulous. They had 3 wonderful, clean, pools and gardens. We usually stay at Bahia Del Duque which is on the beach and next to all the restaurants but wanted a change this year. I actually prefer the feel to the Sheraton, its smaller, more intimite with friendly staff. Great food and cocktails too. Only disapointing things were minor things like no smoked salmon EVER at breakfast. Found this bizarre for a 5 star hotel. Not enough waiting staff around the pools, I never had anyone come up to me offer me a drink. NO entertainment at all at night. So if your looking for this, you have to go out and find your own entertainment. I really thought they would have put thinkgs on for kids/familes in the eve. Saying that, we had a great holiday and would def return. S Mitchell
Comment from Hotel Management
Nov 9, 2015 by Sheraton La Caleta, Hotel Management
Dear Guest, Thank you for taking your time to post your experience at our hotel. It is gratifying to know your family has fully enjoyed our pools facilities and our staff service. We regret that our daily evening entertainment at the Bar La Glorieta did not fit with your expectations. Thank you for your comments and will look forward in improving in the future to exceed our clients need. We are looking forward in welcoming you and your family soon, Warm Regards, Rosangel Quezada Marketing Manager