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Reviews of Hotel Rio Tequisquiapan

4 out of 5
Hotel Rio Tequisquiapan
Av Ninos Heroes 33, Tequisquiapan, QUE

Reviews

8.8

Excellent

Rating 10 - Excellent. 544 out of 1000 reviews" "
Rating 8 - Good. 327 out of 1000 reviews" "
Rating 6 - Okay. 95 out of 1000 reviews" "
Rating 4 - Poor. 21 out of 1000 reviews" "
Rating 2 - Terrible. 13 out of 1000 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

6/10 Okay

Monserrath

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Manager on Apr 7, 2024
"En representación del Hotel Río Tequisquiapan, queremos expresar nuestro sincero agradecimiento por todas las evaluaciones recibidas. Valoramos profundamente sus comentarios, ya que nos ayudan a mejorar continuamente nuestros servicios. Esperamos poder darle la bienvenida nuevamente en el futuro y seguir brindándole una experiencia excepcional. ¡Gracias por elegirnos como su destino de hospedaje!"

8/10 Good

Guillermo, Fitchburg

Traveled with family
Liked: Cleanliness
Disliked: Amenities
Okay Motel-alike place with an overpriced restaurant. The parking lot is located right behind the multiple rooms in the first floor, since this is place where people come back late from the town and willing to share their experiences right on the parking lot being loud and unconsidered for people sleeping (not the hotels fault of course, but the windows aren’t super sound proof) so you hear everything and is not easy to fall sleep and rest. Also, as stated, the restaurant is overpriced and not good at all. Don’t be fooled for the nice pics in Expedia.
Stayed 1 night in Mar 2024
Response from Manager on Mar 21, 2024
Thank you for clarifying that. We appreciate your acknowledgment of our hotel-like establishment for your accommodation needs. Your feedback regarding the noise level and restaurant experience is invaluable to us. We are committed to ensuring our guests have a pleasant and comfortable stay, and we will certainly look into ways to address the noise issue, such as improving soundproofing in our rooms. Additionally, we'll take your comments about the restaurant pricing and quality into consideration for future enhancements. We value your honesty and hope to have the chance to provide you with an even better experience on your next visit.

10/10 Excellent

Zane

Stayed 1 night in Mar 2024
Response from Manager on Apr 1, 2024
Gracias por su evaluación seguiremos trabajando en la mejora continua de instalaciones y servicios para nosotros es un gusto atenderles.

10/10 Excellent

Mauricio

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel es muy comodo, muy cerca del centro pero a suficiente distancia para estar tranquilo; con buenos detalles y diseño, se siente acogedor y moderno. El staff muy amable, desde la recepción del auto hasta el servicio a cuarto todos siempre con la mejor atención. La habitación un poco más pequeña de lo esperado pero comoda, limpia y con excelente mantenimiento. ¡Definitivamente regresaremos!
Stayed 1 night in Mar 2024
Response from Manager on Mar 11, 2024
¡Gracias por compartir tu experiencia! Nos alegra mucho saber que disfrutaste de tu estancia en nuestro hotel. Esperamos ansiosos tu regreso y poder brindarte nuevamente una experiencia cómoda y acogedora. ¡Hasta pronto!

10/10 Excellent

Arminda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on Jan 22, 2024
Gracias por su evaluación seguiremos trabajando en la mejora continua de instalaciones y servicios.

8/10 Good

Jesus

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Manager on Jan 22, 2024
Gracias por su evaluación seguiremos trabajando en la mejora continua de instalaciones y servicios.

4/10 Poor

Jacqueline

Stayed 1 night in Jan 2024
Response from Manager on Feb 4, 2024
Gracias por su evaluación seguiremos trabajando en la mejora continua de instalaciones y servicios.

4/10 Poor

Mingce

Stayed 2 nights in Jan 2024
Response from Manager on Jan 29, 2024
Agradecemos su evaluación y seguiremos trabajando en la mejora continua de instalaciones y servicios.

10/10 Excellent

Anthony

Stayed 4 nights in Oct 2023
Response from Manager on Nov 13, 2023
Gracias por sus comentarios seguiremos trabajando en la mejora continua de instalaciones y servicios para nosotros es un placer atenderle.

10/10 Excellent

JOSE, riverside

Traveled with group
Liked: Amenities
Very nice and clean
Stayed 1 night in Aug 2023

8/10 Good

JOHN

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay, beautiful garden and pool area. The rooms are very clean and the staff was very friendly and attentive. Traveling for business.
Stayed 3 nights in Aug 2023

10/10 Excellent

Sayra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023

10/10 Excellent

Maria

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love this hotel. Staff is friendly and helpful, Hotel is beautiful and well taken care of, food delicious, excellent location, safe, neat, we just had a wonderful stay. We really appreciate everything the staff accommodated for us. We’re definitely coming back.

8/10 Good

Alfredo Ken

Liked: Cleanliness, staff & service, property conditions & facilities
Basic hotel very conveniently close to downtown walkable in 10 minutes. Very clean and quiet.
Stayed 2 nights in Jul 2023

10/10 Excellent

jose

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and place is beautiful. We ate at the restaurant and food was excellent. We also attended the spa and it was excellent customer service ladies did an excellent work.
Stayed 3 nights in Jun 2023

10/10 Excellent

Elias

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and great staff.
Stayed 1 night in Jun 2023
Response from Manager on Jun 24, 2023
gracias por sus comentarios seguiremos trabajando en la mejora continua de instalaciones y servicios para nosotros es un gusto atenderle.

10/10 Excellent

Emmanuel

Stayed 1 night in Jun 2023

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is in a great location. it's walkable to the Plaza/townsquare and restaurants, and shops. The onsite restaurant offers excellent choices. This is great choice.
Stayed 2 nights in May 2023
Response from Manager on Jun 24, 2023
Gracias por sus comentarios, seguiremos trabajando en la mejora continua de instalaciones y servicios para nosotros es un gusto atenderlo.

10/10 Excellent

John

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023
Response from Manager on Jun 24, 2023
Gracias por sus comentarios, seguiremos trabajando en la mejora continua de instalaciones y servicios para nosotros es un gusto atenderlo.

10/10 Excellent

Suzette

Stayed 1 night in Jun 2023

8/10 Good

GUSTAVO

Stayed 1 night in May 2023
Response from Manager on Jun 24, 2023
Gracias por sus comentarios, seguiremos trabajando en la mejora continua de instalaciones y servicios para nosotros es un gusto atenderlo.

10/10 Excellent

Hugo, Aiken

Stayed 2 nights in Apr 2023
Response from Manager on May 7, 2023
Gracias por sus comentarios seguiremos trabajando en la mejora continua para nosotros es un placer atenderle.

8/10 Good

Jorge

Stayed 1 night in Apr 2023
Response from Manager on Apr 25, 2023
Gracias por sus comentarios seguiremos trabajando en la mejora continua de instalaciones y servicios para nosotros es un placer atenderle.

10/10 Excellent

elias

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente.
Stayed 1 night in Mar 2023
Response from Manager on Apr 9, 2023
Gracias por sus comentarios seguiremos trabajando en la mejora continua de instalaciones y servicios para nosotros es un placer atenderle.

10/10 Excellent

Adriana G

Stayed 3 nights in Mar 2023
Response from Manager on Apr 9, 2023
Gracias por sus comentarios seguiremos trabajando en la mejora continua de instalaciones y servicios para nosotros es un placer atenderle.

10/10 Excellent

Cameron, Langley

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very comfortable. The pool area was great and the restaurant food was good. The massage my wife and I received at the spa was the best we’ve ever had.
Stayed 4 nights in Feb 2023
Response from Manager on Apr 9, 2023
Gracias por sus comentarios seguiremos trabajando en la mejora continua de instalaciones y servicios para nosotros es un placer atenderle.

10/10 Excellent

MAURICIO

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Recepción excelente y amable de Monica. Staff de restaurant muy amable. Lo mejor fue la alberca climatizada.
Stayed 2 nights in Feb 2023
Response from Manager on Apr 9, 2023
Gracias por sus comentarios seguiremos trabajando en la mejora continua de instalaciones y servicios para nosotros es un placer atenderle.

8/10 Good

Jakub

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Feb 2023
Response from Manager on Apr 9, 2023
Gracias por sus comentarios seguiremos trabajando en la mejora continua de instalaciones y servicios para nosotros es un placer atenderle.

10/10 Excellent

Kelly

Stayed 1 night in Jan 2023

10/10 Excellent

Evelyn

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful property

8/10 Good

DANY, ESCAZU

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The restaurant was great
Response from Manager on Jan 3, 2023
Gracias por sus comentarios seguiremos trabajando en la mejora continua de instalaciones y servicios para nosotros es un gusto atenderle.

8/10 Good

Jorge

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are kind of old compared with the rest of the hotel facilities
Stayed 1 night in Dec 2022
Response from Manager on Dec 15, 2022
Gracias por sus comentarios seguiremos trabajando en la mejora continua de instalaciones y servicios para nosotros es un gusto atenderle.

10/10 Excellent

Victor

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2022
Response from Manager on Dec 4, 2022
Gracias por su evaluación y comentarios seguiremos trabajando en la mejora continua de instalaciones y servicios para nosotros es un placer atenderle.

10/10 Excellent

Agustin

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente opción si visitas San Juan del Rio o Tequisquiapan. El restaurante tiene excelente comida! Las areas verdes del hotel son muy agradables, los cuartos están bastante cómodos y de buen tamaño. Definitivamente regreso!
Response from Manager on Dec 4, 2022
Gracias por su evaluación y comentarios seguiremos trabajando en la mejora continua de instalaciones y servicios para nosotros es un placer atenderle.

10/10 Excellent

Jorge

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, clean and centrally located hotel
Stayed 2 nights in Nov 2022

2/10 Terrible

Marlene

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Las habitaciones están sucias, son muy pequeñas y no están de acuerdo a las fotos. Pedimos un reembolso ya que no utilizamos la habitación y la atención del personal fue horrible además de que no se ha resuelto.
Stayed 2 nights in Nov 2022

10/10 Excellent

Sunil

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location and a very good property. The staff is very friendly and always prompt in service.
Stayed 2 nights in Oct 2022
Response from Manager on Oct 15, 2022
Gracias por sus comentarios, seguiremos trabajando en la mejora continua de instalaciones y servicios para nosotros es un gusto atenderle.

10/10 Excellent

FEDERICO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2022

8/10 Good

Peter

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Sep 2022
Response from Manager on Sep 14, 2022
Gracias por sus comentarios, los cuales tomaremos en cuenta para trabajar en la mejora continua, para nosotros es un gusto atenderle, esperamos poder recibirle en un futuro no lejano.

8/10 Good

Noelle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very modern, clean - beautiful grounds. Good price, friendly staff.
Stayed 1 night in Sep 2022
Response from Manager on Sep 14, 2022
Gracias por sus comentarios, los cuales tomaremos en cuenta para trabajar en la mejora continua, para nosotros es un gusto atenderle, esperamos poder recibirle en un futuro no lejano.

10/10 Excellent

Lilia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 1 night in Jul 2022
Response from Manager on Jul 25, 2022
Gracias por la evaluación seguiremos trabajando en la mejora continua de instalaciones y servicios.

10/10 Excellent

maria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
beautiful, clean, and excellent customer service
Stayed 2 nights in Jul 2022
Response from Manager on Jul 16, 2022
Gracias por sus comentarios, seguiremos trabajando en la mejora continua de instalaciones y servicios para el disfrute de todos nuestros clientes para nosotros es u gusto atenderle.

10/10 Excellent

Danny, Marina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me encanto ese hotel. Muy limpio y los empleados están muy agradables..
Stayed 2 nights in Jul 2022
Response from Manager on Jul 16, 2022
Gracias por sus comentarios, seguiremos trabajando en la mejora continua de instalaciones y servicios para el disfrute de todos nuestros clientes para nosotros es u gusto atenderle.

10/10 Excellent

victor

Stayed 2 nights in Jun 2022

10/10 Excellent

James Allan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente location
The place is very well located. We took a tour the y oferta to the oval mine which is very nivel. The servicié is great. Very Cleaners Sn quiet
Deliciosos desayunos
Muy agradable terraza
Lindo jardín
Stayed 3 nights in Jun 2022
Response from Manager on Jul 16, 2022
Gracias por sus comentarios, seguiremos trabajando en la mejora continua de instalaciones y servicios para el disfrute de todos nuestros clientes para nosotros es u gusto atenderle.

10/10 Excellent

Alejandro

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bien ubicado y acogedor
Stayed 1 night in Jun 2022
Response from Manager on Jun 19, 2022
Gracias por su evaluación seguiremos trabajando en la mejora continua de instalaciones y servicios para el disfrute de todos nuestros clientes, para nosotros es un gusto atenderle.

10/10 Excellent

Francisco

Stayed 1 night in Jun 2022
Response from Manager on Jun 19, 2022
Gracias por su evaluación seguiremos trabajando en la mejora continua de instalaciones y servicios para el disfrute de todos nuestros clientes, para nosotros es un gusto atenderle.

10/10 Excellent

Maria C.

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service, convenient location, l like the facilities, but they closed the pool to early.
Stayed 1 night in Jun 2022
Response from Manager on Jun 19, 2022
Gracias por su evaluación seguiremos trabajando en la mejora continua de instalaciones y servicios para el disfrute de todos nuestros clientes, para nosotros es un gusto atenderle.

10/10 Excellent

Brenda, fullerton

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
clean
Stayed 1 night in Apr 2022
Response from Manager on Apr 30, 2022
Gracias por su evaluación seguiremos trabajando en la mejora continua de instalaciones y servicios para nosotros es un gusto atenderle.

10/10 Excellent

Celia Janet Gil

Stayed 3 nights in Apr 2022