Ratings based on 668 Verified Reviews

4.6 out of 5
94% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from Dublin

Great, quiet location hotel.

Posted Mar 2, 2018
Great quiet location, easy to access metro buses. The room is good sided and very clean with big, bright bathroom. Staff are friendly and professional. 16 euros charge for breakfast is a bit expensive compare to Budapest price. Also there's no compliment tea/coffee for the room is unacceptable.
Comment from Hotel Management
Mar 13, 2018 by VP, Hotel Management
Dear O'Connor, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Péter Világi Front Desk Supervisor
5 out of 5
by A verified traveler

Great Stay in Budapest

Posted Jan 28, 2018
Great hotel not too far from the old town (a few short metro stops). The hotel staff was really courteous and provided us with a free upgrade to a suite upon our arrival. Great stay overall. Highly recommended.
Comment from Hotel Management
Jan 30, 2018 by VP, Hotel Management
Dear Valued Guest, Thank you for taking the time to post your comments and sharing your experience with us and other readers. It is always a great pleasure to receive positive feedback from our guests and we are especially proud about your satisfaction with our staff. Our colleagues are working very hard to provide a superior service and we are happy that we succeeded. Thank you again for your feedback and we hope to have the opportunity to welcoming you back soon at Mamaison Hotel Andrássy Budapest. Sincerely Peter VILAGI Front Desk Supervisor
5 out of 5
Recommended
for Personal Event
by A verified traveler

Excellent hotel

Posted Jan 20, 2018 on Hotels
Excellent hotel in a nice neighborhood. Service was excellent. Quiet, spacious room. Tourist information automatically provided at check-in.
Comment from Hotel Management
Jan 23, 2018 by VP, Hotel Management
Dear Terry, Thank you for taking the time to post your comments and sharing your experience with us and other readers. It is always a great pleasure to receive positive feedback from our guests: our colleagues are working very hard to provide a superior service and we are happy that we succeeded. Thank you again for your feedback and we hope to have the opportunity to welcoming you back soon at Mamaison Hotel Andrássy Budapest. Sincerely, Peter VILAGI Front Desk Supervisor
4 out of 5
by A verified traveler

Comfortable home away from home

Posted Dec 13, 2017 on Hotels
Overall good experience, nice hotel, large and clean rooms, and surprisingly quiet, considering it's location. All is well, except a couple of things I have missed. Wifi was spotty, and when a bunch of folks checked in for some conference, internet went down to zero. This is no good for any of us on a business trip, we still have to download files, so they need to up to a serious internet that can handle full load. Two, their room service doesn't start till noon, so some of us who are in bed, sick and need some food to take their morning antibiotics with, they offer no solution. This is once again not going to work. And they need more TV channels in English. Otherwise, staff was great and I enjoyed my stay. Would stay there again anytime.
Comment from Hotel Management
Dec 18, 2017 by bis, Hotel Management
Dear Guest, Thank you for choosing the Mamaison Hotel Andrassy Budapest on your recent visit. We appreciate your business and look forward to seeing you again. We strive to exceed our guest expectations by providing the right room, the right technology and the right service to make every stay relaxing, enjoyable and filled with positive experiences. Thank you again for your feedback. We truly appreciate knowing that our guest’s have been well served so we can celebrate our success and work towards even better service in the future. We look forward to your return when you are in the area again. Sincerely, Péter VILÁGI Front Desk Supervisor
2 out of 5
by A verified traveler from London

Not 4 stars

Posted Nov 27, 2017 on Ebookers
Far from city Centre , not excellent service for a 4 stars Hotel , nothing free such as coffee or water. Too expensive for the service provided You need to pay Extra 10 Euro/ person for basic breakfast !! Hotel undergoing renovation and should make it clear at reservation time Staff are very good but hotel itself is not worth this money and should be classified as 3 stars only and people should pay lower price
Comment from Hotel Management
Dec 18, 2017 by VP, Hotel Management
Dear Guest "Sam", Thank you for taking the time to share your feedback. We are really sorry you had this kind of experience because of the renovation, breakfast and the overall the prices. Please be sure that the management has been informed and we'll make the necessary steps to show development in these matters. Sincerely, Péter Világi Front Desk Supervisor
5 out of 5
by Alexey

nice location

Posted Oct 23, 2017 on Hotels
Nice hotel in a quiet area close to the Heroes' square and the City Park, Liszt museum and the House of Terror. Multiple gold line metro stations are within walking distance along Andrassy street. There is a coffee machine in the room, but the coffee capsules are to be paid for.
Comment from Hotel Management
Nov 6, 2017 by bis, Hotel Management
Dear Alexey, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Péter VILÁGI Front Desk Supervisor
5 out of 5
by David

Upscale Hotel close to Hero Square and Park

Posted Sep 29, 2017 on Hotels
Very high quality hotel within a short walk of Hero Square and a large park. Close to metro to get downtown. Staff were professional and very helpful. The breakfast at the hotel seemed pricey and their charging for in room coffee was a surprise. There were several good breakfast cafes close by.
Comment from Hotel Management
Oct 2, 2017 by bis, Hotel Management
Dear David, Thank you very much for your positive feedback and for taking the time to share your comments with us and other readers. We are pleased to read that you enjoyed your holiday at Mamaison Hotel Andrássy Budapest. We hope to have the opportunity to welcome you back at our hotel very soon. Your sincerely, Peter VILAGI Front Desk Supervisor
5 out of 5
by Thomas

Mature couple on weekend visit

Posted Sep 17, 2017 on Hotels
Excellent service, received an upgrade which helped. Also there was a festival on so Andrassey Avenue was pedestrianised so made it even better. Only downside to area would be lack of restaurants and bars in evening, but very close to spa.
Comment from Hotel Management
Sep 20, 2017 by bis, Hotel Management
Dear Thomas, Thank you for your feedback and taking the time to post your comments. We are pleased to read that you have enjoyed your stay wiht us. Again, thank you for your feedback, which will help us in all ongoing efforts to improve our service. Yours sincerely, Peter Vilagi Front Desk Supervisor
4 out of 5
by Gyongyi

2nd Time Around

Posted Aug 31, 2017 on Hotels
We stayed here last year for one night after a stay at a 5* hotel up in the castle area and were most impressed with the greeting., room., location and decided to choose to stay here for our 6 night stay this time around. It is a simple yet elegant hotel only a couple of metro stops away from the heart of Bp..our only tip for the hotel is .. please supply coffee and tea making facilities in the room for free.. a modern coffee machine .. chargeable by pod you use is just not acceptable.. also the breakfast is too expensive and not adequately replenished..mod cons for dispensing coffee and juices just don't cut it. Overall .. I would still recommend this hotel ... particularly if you want to chill out in the evening on your own balcony.
Comment from Hotel Management
Sep 4, 2017 by bis, Hotel Management
Dear Gyongyi, Thank you for taking the time to post your comments and sharing your experience with us and other readers. It is always a great pleasure to receive positive feedback from our guests: our colleagues are working very hard to provide a superior service and we are happy that we succeeded. However we are concerned to read your remarks about coffee making facility and the breakfast. Please rest assured that the Managers in charge have been informed and that we are taking the appropriate measures to discuss and solve the raised issues. Thank you again for your feedback and we hope to have the opportunity to welcoming you back soon at Mamaison Hotel Andrássy Budapest. With kind regards Peter VILAGI Front Desk Supervisor
4 out of 5
by Valerie Racine

Posted Jul 17, 2017 on Hotels
Comment from Hotel Management
Jul 24, 2017 by bis, Hotel Management
Dear Valerie, Thank you for your feedback and taking the time to post your comments. We are pleased to hear that you enjoyed your stay at the hotel: your feedback will help us in all ongoing efforts to improve our service. Yours sincerely, Peter VILAGI Front Desk Supervisor