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Reviews of Hotel Moscatello

2 out of 5
Hotel Moscatello
Via Principe Eugenio 51, Rome, RM

Reviews

8.0

Very Good

Rating 10 - Excellent. 111 out of 387 reviews" "
Rating 8 - Good. 181 out of 387 reviews" "
Rating 6 - Okay. 66 out of 387 reviews" "
Rating 4 - Poor. 21 out of 387 reviews" "
Rating 2 - Terrible. 8 out of 387 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.0/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Zak

Traveled with family
Liked: Cleanliness, staff & service
Basic but clean, comfortable and great/convenient location for a 2 night stay
Stayed 2 nights in Apr 2024

2/10 Terrible

Ferihan

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Surprisingly this place has a high rate. Although Very old place ir was clean. The room did not had a wifi connection. Expedia did not do much, the owner refused to change the room, make a partial refund or just fix the connection. Basically he did not care. It was troublesome for us couple of days there. The next day i spoke with the person at the reception who told me that this is a long standing issue , in that particular room there. And still did not do anything.i wonder why nobody told me in advance about the issue as i would have waited for the room i originally booked. There is no reception after 6pm. The blankets in the rooms were quite old, no duvets and no covers. The lint from that blanket was everywhere. My little one even started coughing at nights because of that lint. I wish i had paid some extra money and had proper response when & if there are issues. Does not worth it. Location is good but so much plenty of other places to stay around.
Stayed 2 nights in Mar 2024

8/10 Good

Anurag

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Vibes, Simple
Stayed 2 nights in Nov 2023

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay at this hotel was very good, I can recommend it not only for its good location, but also for its spacious rooms, good treatment by the administration...etc.
Stayed 3 nights in Oct 2023

4/10 Poor

Tito

Traveled with family
Disliked: Cleanliness, staff & service, amenities
Very inconvenient location. Bathroom not clean. Price did no match with the received service
Stayed 2 nights in Sep 2023

8/10 Good

Rodrigo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

8/10 Good

Janet

Stayed 1 night in Sep 2023

4/10 Poor

Maria

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023

8/10 Good

Chiara

Liked: Staff & service

10/10 Excellent

Harvey

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a small boutique family run hotel. When we arrived they treated us like family. They helped us decide where to go and how to get there. Thanks to the location, it was easy to get to all of the sites we were interested in and the staff pointed out a few other things to see and do. The only negative of the the hotel was that the coffee machine was geared for Italian taste (espresso) rather than American style coffee. But, when in Rome, do as the Romans do.

10/10 Excellent

Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff really friendly and helpful. Metro station, Supermarket, A walking distance. The place really clean
Stayed 3 nights in Oct 2022

8/10 Good

Jairo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Owner is a very kind person, good
Stayed 8 nights in Sep 2022

8/10 Good

Deanna

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check in was easy, the hotel is set inside a beautiful condominium building within walking distance to parks, bars, restaurants and the Historic Center. Staff was extremely friendly, cleaning service was above and beyond! (They mopped under the beds daily!) While they advertise free Wi-Fi, there was no Wi-Fi in the rooms. We had to sit in the reception office to connect to internet. They said it was being fixed the following week but we stayed a week and a half and it was never connected. That aside, I would recommend staying here.
Stayed 14 nights in Nov 2021

8/10 Good

Tomas

Liked: Cleanliness
It's a good place to stay cheap. WiFi didn't work at all on any of my devices, which was a bummer. Other than that, it's clean, cheap and located a block away of a subway station. It's also near Roma Termini station, which is also nice. Keep in mind this is not the best looking neighbourhood in the city.
Stayed 4 nights in Oct 2021

8/10 Good

Steve., Cheltenham

Traveled with family
Liked: Cleanliness, staff & service, amenities
The room had a good view and nice en-suite bathroom. Handy having a built in small fridge too. The only slight drawback was very poor WiFi connectivity. I have advised the owners to invest in another make of WiFi hub.
Stayed 3 nights in Feb 2020

6/10 Okay

Verified traveler

Traveled with family
Disliked: Cleanliness
Disappointed
I booked a room for 3 people for my family and was given a room with one big bed. Not sure of the custom in Rome, but communal sleeping on holiday is not what I anticipated. The location was good-- easy walking distance to most sites. If you get a room facing the street, the tram thunders along just outside your window at regular intervals making it hard to sleep. And, we awoke each morning with several itchy bites.... No idea what type of bug was biting us but the bites were very itchy.
Stayed 4 nights in Oct 2019

10/10 Excellent

Tamari

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Oct 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is 200 meters from the metro station and you can reach many tourist destinations
Stayed 7 nights in Sep 2019

8/10 Good

Verified traveler

Stayed 3 nights in Jun 2019

4/10 Poor

Rudra

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok stay with near metro station .
The room wasn’t as expected . The exhaust wasn’t working and the room was a chamber full of moisture. Because of the moisture content , the beds and other things felt damp and watery . The room was so so small and nobody understood English and it was quite difficult to explain anything to the host . The only good thing is it’s very near to the Rome central station and there is a metro & team station near the hotel .
Stayed 2 nights in Jun 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2019

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good clean and welcoming
Stayed 5 nights in Feb 2019

10/10 Excellent

Anton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Apr 2019

2/10 Terrible

Dariusz

At night was very load. Someone was shouting all night. We couldn’t sleep.
Stayed 1 night in Sep 2018

8/10 Good

Verified traveler

Liked: Staff & service, room comfort
Stayed 1 night in Oct 2018

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible hotel in a terrible city
Based on the pictures on this website we thought we would be staying in a modern, clean hotel, but were dismayed to find an outdated, rundown hotel with stained linens and old facilities with a musty smell. Accessing the hotel was difficult as the reception was not always available. I had to help an Argentinian couple call the hotel manager to let them into their room upon their arrival. The poor couple had already been waiting for hours without being able to get in touch with the hotel manager before I arrived to assist them! The in-room wifi did not work the entire week we were there, and no attempt was made to get it working again. Beware the extra charge, which MUST be paid in cash upon arrival before you get your keys. Apparently it is a "standard" room charge for Rome, but which for some reason can only be paid in cash. I wonder where that money goes...? Please avoid this hotel.
Stayed 6 nights in May 2018
Response from Adriana on Nov 30, 2018
Dear Sir/Madame, I think you didn't stay in our hotel and you mistake the reviews because our hotel doesn't have an old facilities and every year we refresh the painting. An if the linens were stained as you say why you didn't complain immedeatly with us?! In our description and on your confirmation is written that we are not open 24 hours and you have to inform us about the arrival time in Rome so we can organize with you for the keys.The extra charge that you have to pay is the 3 euro per day for the city tax( touristic tax that every tourist has to pay, only the children under 10 years are not paying) so please inform you better because is something that you have to pay in cash only at your arrival in Rome for the city of Rome and not for the Hotel. This touristic tax is going to the city of Rome every 3 months that we send them the money in their account so we can't charge with the credit card this tax that it doesn't go in our account. Please inform you better next time about all the taxes that you have to pay. Best regards.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall
Good
Stayed 1 night in Oct 2018

10/10 Excellent

sunghoon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Way beyond expectation
Before visit, I didn't expect about 2 star Hotel, but for me this hotel is at least 4~5 stars Room was very clean and comfortable, WiFi is working moderately well, always some bread with breakfast and coffee these are all "free". The location is a bit awkward, but it doesn't matter that much.
Stayed 4 nights in Sep 2018
Response from Adriana on Sep 22, 2018
We are very glad that you enjoy your stay here . Hope to see you next time in Rome.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent and friendly hotel
Everything is fine except 2 things : no WiFi, albeit that the friendly staff explained that it was temporary; the hotel is located in an apparently less appealing area but it is compensated by having "Fassi", a renowned gelaterie and a big supermarket close by.
Stayed 2 nights in Sep 2018

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Ice cream shop right next door
It was walking distance to the train station. Its on the 3rd floor of an older building. The employees and owners were very helpful. Rooms were very clean. It was very affordable.
Stayed 7 nights in Jun 2018

8/10 Good

Nadia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Good Experience
Friendly and helpful staff, very clean room, excellent location (close to city center), but noisy!
Stayed 5 nights in Jun 2018

8/10 Good

Andrew

Liked: Staff & service, room comfort
Huge bed and the air conditioning worked great. The free pastries and water each day were appreciated. Service was friendly. However, the lock on the bathroom door was gone, and the door to it was very stiff. The “WiFi” doesn't work even the slightest.
Stayed 2 nights in Jun 2018

8/10 Good

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was very friendly and helpful. The director was also very nice. A very clean and well maintained hotel
Stayed 6 nights in May 2018

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Not for tall or well built people
The hotel is in a somewhat shady looking area or maybe it was the walk from the termini station that made us feel that way. No issues reported as such... the hotel is a single floor in a multi building multi floor complex and shares buildings with other residences/hotels... the hotel was okay but very tiny.... the shower stall was literally the width of my shoulders and to add to my woes the entrance to the shower stall is blocked by the commode... it is very hard to squeeze out without touching it. I will not recommend this hotel to any normal sized person at all, maybe if everyone was the size of a child sure but otherwise look for other options....
Stayed 3 nights in May 2018

6/10 Okay

Vk, Toronto

Liked: Cleanliness
Stayed 2 nights in May 2018

10/10 Excellent

Silvia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2018

2/10 Terrible

nicole

Disliked: Property conditions & facilities
1. wifi does not work in all parts of the hotel, make sure you book a room on the reception side 2. rooms are way old style, no effort at all made, the points in the wall to recharge are not solid at all, no curtains in my room, one only bin added last minute in front of me during checkin 3. awful and disrupted keys to open rooms' doors. Mine broke (and the receptionist told me it happened different times already in the past) and the OWNER of the hotel pretended i had to pay 90e to replace/fix it (unbelievable!!). 4. huge noise in the morning from the staff since 7am (talking, cleaning etc) Only one person in the staff was really helpful and nice, the blond lady. Other than this positive note, i would not recommend this hotel AT ALL to any future guest. Personal guest experience > - 10.
Stayed 2 nights in May 2018

10/10 Excellent

Jimbo , Uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best ice cream ever!
Within walking distance of all the major sites. Clean comfy rooms. Friendly staff. Replenished bottled water daily. Near restaurants and an amazing ice cream parlour that opened until midnight! On a main road but rooms high enough on 2nd floor to be away from the noise. Only minor issue was WiFi was either very slow or not working. Overall bloody brilliant!
Stayed 4 nights in May 2018

8/10 Good

Charmaine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Hotel was in good location and staff were very helpful.

10/10 Excellent

Alina, Ukraine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value for money
Nice location close to the train station and next to the tram and metro. Good for sightseeings, walks and shopping. All was clean, bed was comfortable. Coffee and snacks available outside the room. Cute little courtyard with trees and flowers. Elevator in the building. Stuff was helpful and friendly.
Response from Adriana on Apr 25, 2018
We are very glad that you enjoy your stay at Hotel Moscatello. Hope to see you next time in Rome . Regards

8/10 Good

Jonathan david

Liked: Cleanliness, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location close to Termini station. Very helpful staff.
Stayed 1 night in Oct 2017

8/10 Good

Michael, Ontario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel
Only stayed one night but the hotel is as displayed on the website. We arrived early before normal check in time but we were able to leave our luggage which they put into our room while we went to tour the city.
Stayed 1 night in Oct 2017

8/10 Good

nadia, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cenral and close to termini
Since booking online, received several emails and reminders from the reception team. It was to inform them about check in time as they don't have 24 hrs reception.. the staff at the reception ( Angela) is extremely welcoming and friendly.. i needed to change the room after couple of days and she ensured to get me appropriate room instantly. She gave me all the information needed from touristic point of view.. overall a very good experience
Stayed 5 nights in Sep 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small, simple but very clean and great location near the metro. Air conditioning is great for midday in summer
Stayed 4 nights in Jul 2017
Response from Adriana on Jul 19, 2017
Thank you. Hope that you enjoy your stay in Rome!:-)

8/10 Good

Mickael Pham, San Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
a nice stay
we really enjoyed the hotel. the room was comfortable as well as the bed. only issue could be that the wall are thin between rooms. so if you have a loud neighbor you are out of luck. but else I'd recommend to stay at this hotel. great bang for your bucks.
Stayed 5 nights in Jun 2017

10/10 Excellent

Norbert, Massachusetts

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The girl at the front desk was super nice and helpful. About the location it is close tothe metro station also to the train station. thumbs up

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
close to Termini station and airport bus
Very friendly owner/staff, good location - just 10 minutes by foot from Termini station, we have heard noise from the street - anyway we could sleep. Bed could be more comfortable. Own heater in room. Internet working. We have got 2 bottles of water and croissants.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

MIlagros

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable hotel
Very nice staff, accomodating and helpful. Overall our stay was good except for the noise next door and above us, you can hear people when people are talking. But it did not bother is