Ratings based on 3,288 Verified Reviews

4.5 out of 5
95% of guests recommend
4.7 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from ottawa

Close to trains, buses, metro and main attractions

Posted Oct 16, 2017
Loved it, recommmend without hesitation! Hard to pick a hotel based on people review but this was worth it, staff was nice and friendly, breakfast excellent!
2 out of 5
by A verified traveler

Got no sleep

Posted Oct 16, 2017
Hotel is OK but the location guarantees yo will not get any sleep sleep. Noght after night the noise coming from the street and the trams is just tooo much to deal with. Next to the hotel there is a bar that works non stop and their (drunk) guests will keep you up all night. My advice is, ask for a room not facing the street.
5 out of 5
Recommended
for Everyone
by A verified traveler from Vancouver, Canada

A very nice hotel close to a major train station

Posted Oct 16, 2017
We arrived at Roma termini late at night, and the hotel was only 5 mins away by foot, which was just great. The streets were busy with people walking and dinning. We walked through street merchants and hookers, but they did not bother us at all. The hotel staffs were courteous and helpful. After checking in, we were able to get a late dinner at the hotel restaurant which was about to close for the day. The buffet breakfast was excellent. Even though the items were the same everyday, there were enough variety. The room was very modern, comfortable, and the minibar was free. The bathroom was clean and well designed. Overall, it was a very pleasant 3 days for us. We will definitely stay here when we visit Rome again.
Comment from Hotel Management
Oct 16, 2017 by E. Noschese - General Manager, Hotel Management
Dear Topher, So delighted to read that we exceeded your expectations, during your recent stay with us at UNA Hotel Roma. We are very happy to read that you enjoyed our location, very convenient to reach the city centre, and all the hotel facilities. We are pleased to learn that you had an overall positive experience in our Hotel, with a special mention of appreciation to our staff. We will certainly share your encouraging insight with them, such comments represent a truthful incentive to constantly work at our utmost. Thanking you once more, we look forward to the pleasure of welcoming you again back in the near future. Sincerely,
4 out of 5
Recommended
for Everyone
by A verified traveler from Stirlingshire, Scotland

Lovely hotel close to Termini station

Posted Oct 12, 2017
A lovely clean hotel just around the corner from Termini station. We had a superior room with queen bed, ensuite shower (no bath), two chairs and table to accommodate room service along with a dressing table and chair (no mirror at the dresser). Plenty of hanging space in the fitted wardrobe which had interior lighting although as usually with hotels there are never enough hangers. A digital safe was also available in the room. Breakfast was between 7-10:30 am and was buffet offering a range of cereals, yoghurts, fruits, pastries, breads, cakes and jams. Hot food was bacon, scrambled or boiled eggs and sausages (cocktail sausage). Tea and coffee was brought to the table whilst fruit juices were also available. The staff were very pleasant and friendly. A complimentary mini bar was provided and topped up daily. It included 2 beers along with water, fruit juice and fizzy juice. No spirits! Room service was available although I thought the 10 Euro charge was a bit expensive on top of the food cost. We didn’t use the hotel restaurant for meals so can’t comment although there are plenty of restaurants in the surrounding area. The TV only had 3 English speaking channels: BBC World News, CNN and Euro News but was fine for background noise. Free WiFi included. Overall a good hotel that I would recommend.
Comment from Hotel Management
Oct 16, 2017 by E. Noschese - General Manager, Hotel Management
Dear Leanne, Thank you for choosing to stay at UNA Hotel Roma and for sharing your recent experience with us. It was a great pleasure to read that you appreciated our hospitality, your comments will be definitely shared with the Team. We are very pleased of your comments about the rooms, the quality of the comfortable beds, the nice parquet of the room, the design and the great value of the materials used in our hotel. The UNA Hotel Restaurant has an elegant and friendly atmosphere and the products used either for lunch and dinner are fresh and mostly for breakfast where some products like croissant and cakes are delivered on the daily basis. On the buffet you can also find a variety of other fresh food such as sliced seasonal fruit, savoury cold cuts, cheese and vegetable replaced daily. Thank you for your note about the TV; we inform you that our Hotel has guests from many parts of the world, so for this reason we provide channels in different languages, in order to satisfy all our guests. Thank you for your comment, this help us to keep a check on the quality of our services and gives us an opportunity to improve our standards in order to meet clients expectations. We also hope to have the occasion to welcome you again as our guest and let you enjoy your stay at UNA Hotel Roma. Sincerely,
5 out of 5
Recommended
for Everyone
by A verified traveler from Springfield Illinois

Excellent Accomendations!!!

Posted Oct 10, 2017
We stayed for eight nights. The rooms were spacious, clean, well maintained, and had everything we needed. The staff were the best I have ever encountered in Europe. The desk staff did everything to make our stay perfect. We did a lot of day trips and were two blocks from the train station. I can not stress enough how happy we were to stay there. Free breakfast was also a wonderful surprise with a waiters that were pleasant and attentive. Highly recommended!!!!!!!
Comment from Hotel Management
Oct 11, 2017 by E. Noschese - General Manager, Hotel Management
Dear Janet, Thank you kindly for your great review and for taking the time to write. We are thrilled to read that you enjoyed your room, our comfortable bed and our great breakfast. Thank you as well for your comments about our team. The team truly cares and such feedback is just so motivating and rewarding. Sharing a reviews like yours with our team is both, gratifying and motivating. We are thrilled that you loved your recent visit to UNA Hotel Roma and that we were able to meet your expectation We hope to have the pleasure to welcome you back very soon and send you our best wishes from Rome. Kind regards
5 out of 5
Recommended
for Everyone
by A verified traveler from Atlanta

Great hotel near Terminal

Posted Oct 9, 2017
Fabulous friendly upscale hotel , near the terminal. Very convenient for day trips to Naples, Florence, and Venice. The breakfast each morning was very good with eggs, bacon, pastries,fresh fruit, sliced meats and cheeses! They will make you to-go breakfast bags for early morning tour departures. The desk people were so helpful ordering taxis and hotel car service that took us to airport in Mercedes van for only 65 EU. The rooms are spacious and modern. Would definitely recommend it
Comment from Hotel Management
Oct 11, 2017 by E. Noschese - General Manager, Hotel Management
Dear Jeaningeorgia, Such a wonderful review - thank you! We truly appreciate that you took the time to share your experience here at UNA Hotel Roma. And thank you as well for your great comments about the team and their welcome and skills - they were very happy to read your feedback. As you mentioned UNA Hotel Roma is very well located near Termini railway station in the heart of Rome, which is very convenient to reach many sites like the Opera Theatre, Trevi Fountain, Colosseum, Piazza di Spagna and many other important historic monuments, without threatening the safety of our customers. The UNA Hotel Restaurant has an elegant and friendly atmosphere and the products used either for lunch and dinner are fresh and mostly for breakfast where some products like croissant and cakes are delivered on the daily basis. On the buffet you can also find a variety of other fresh food such as sliced seasonal fruit, savoury cold cuts, cheese and vegetable replaced daily. We do hope to have the chance to welcome you back to UNA Hotel Roma in the future and we thank you once again for your valued patronage Kind regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from boston

in the center or close to all the atractions

Posted Oct 8, 2017
Pros: super clean
Cons: none
Location: everything is a walk away and next to the terminal so lot of people around and police presents
parking was easy and they made me feel comfortble great breakfast lots of resturants within one minute walk
Comment from Hotel Management
Oct 11, 2017 by E. Noschese - General Manager, Hotel Management
Dear Louis, Such a wonderful review - thank you! We truly appreciate that you took the time to share your experience here at UNA Hotel Roma. And thank you as well for your great comments about the team and their welcome and skills - they were very happy to read your feedback. We look forward to seeing you again very soon and I hope to meet you personally during an upcoming visit. Very best wishes,
5 out of 5
Recommended
for Everyone
by A verified traveler from United Kingdom

Excellent Hotel

Posted Oct 5, 2017
Pros: Absolutely everything
I booked a weekend trip away for me and my bf for our anniversary and booked this hotel. I am so happy i chose this hotel. The staff were so friendly and very very helpful. They even assisted me with finding and booking an amazing restaurant for our anniversary dinner, and even assisted me with a complimentary upgrade. The room was excellent, lovely and clean and big comfy bed. I would defiantly recommend this hotel to anyone wishing to visit Rome. The hotel is also less than a 5 minute walk from Termini train station, which was great and very handy to use in getting around Rome. Excellent Excellent Helpful Staff, great asset to the hotel.
Comment from Hotel Management
Oct 6, 2017 by Ernesto N. General Manager , Hotel Management
Dear Sarah, thank you for taking the time to share your impressions with regard to your recent stay at UNA Hotel Roma. We are pleased to learn that you had an overall positive experience in our Hotel, with a special mention of appreciation to our staff. We will certainly share your encouraging insight with them, such comments represent a truthful incentive to constantly work at our utmost. Thanking you once more, we look forward to the pleasure of welcoming you again back in the near future. Sincerely,
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to train station

Posted Oct 4, 2017
We enjoyed our stay at this hotel. It's located in a central place. Train station is pretty close and all attractions ate within the vicinity. The hotel is pretty neat and staff are cordial. Our breakfast was packed as we had to leave early for sightseeing.
Comment from Hotel Management
Oct 6, 2017 by Ernesto N. General Manager , Hotel Management
Dear Guest, Thank you very much for taking the time to leave your kind feedback following your recent stay at UNA Hotel Roma. We were really happy to read that you have enjoyed the services and facilities at the hotel and we look forward to welcoming you back once again in the future. Kind regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Washington DC

Our experience on UNA Hotel Rome

Posted Oct 4, 2017
Pros: Breakfast and room service
Cons: I would make it easier to use your computer by guests. It was not connecting to US. I forgot to take my Ipad and cell phone. So that was very hard.
Location: Location was great. Easy to access anywhere.
We had a great time. Hotel facilities were wonderful, stuff were friendly, breakfast was excellent. Location was easy to access anywhere. Thanks everyone in the hotel for a great job.
Comment from Hotel Management
Oct 6, 2017 by Ernesto N. General Manager , Hotel Management
Dear Megan, Thank you kindly for your great review and for taking the time to write. We are thrilled to read that you enjoyed our great breakfast. Thank you as well for your comments about our team. The team truly cares and such feedback is just so motivating and rewarding. Thank you also for sharing your valuable feedback and please be assured that we already took in consideration your comments. Looking forward to welcoming you back at your next visit in Rome. Sincerely,