Ratings based on 2,100 Verified Reviews

4.4 out of 5
93% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Munich

Great hotel, great location

Posted Dec 12, 2017
I recently spent a weekend in Rome and stayed at the UNA near the Termini rail station. What a great experience! Although the room is not enormous, it was incredibly comfortable, clean, and quiet, even with a window facing onto the street. The bathroom was luxurious (although the ceiling above the shower needed a bit of paintwork) with soft towels and nice toiletries. The mini-bar is small, but there is a proper bar in the foyer area. I highly recommend the breakfast for those with a big appetite! The staff were very helpful and friendly too. It is an excellent location for visiting the key sites of Rome.
Comment from Hotel Management
Dec 12, 2017 by Ernesto N. - General Manager , Hotel Management
Dear Ruth, We appreciate your positive comments about your recent stay at UNA Hotel Rome, and we are grateful for all the feedback we receive as this helps us to ensure that the standards we aim to provide remain consistent. We are especially pleased to learn that you enjoyed our complimentary breakfast as well as our friendly staff and the location; it is only through such feedback that we can maintain our high level of hospitality. We would like to thank you also for bringing the issue with the ceiling to our attention and please apologize for any inconvenience this might have caused during your stay. We hope we will have the pleasure of welcoming you back on some future occasion. Best regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from California

Nice hotel! Close to train station:)

Posted Nov 29, 2017
The only thing I wished it was better was the WiFi :( But overall, great hotel !!
Comment from Hotel Management
Dec 2, 2017 by Ernesto N. - General Manager , Hotel Management
Dear Claudia, thank you very much for choosing Una Hotel Roma for your vacation in the Ethernal City. We are very happy to read your comment and we wish you could visit us again soon in the future. Best wishes
4 out of 5
by A verified traveler from Vancouver

Quiet & Comfortable in Rome

Posted Nov 21, 2017
Pros: Convenient location Room size- very spacious Staff helpful & friendly Modern & clean rooms
Cons: Fitness Room would be a useful & attractive addition to amenities
Location: Termini Station easy walking distance even with luggage
Comfortable & quiet- even with the room window open Walkable to all sites in Centro Historico Staff very helpful: organized private van to airport & provided bagged breakfast Many trattorias & shopping nearby Safe neighbourhood Slippers provided
Comment from Hotel Management
Nov 22, 2017 by Ernesto N. - General Manager , Hotel Management
Dear Glenda, thank you for taking the time to share your impressions with regard to your recent stay at UNA Hotel Roma. We are pleased to learn that you had an overall positive experience in our Hotel, with a special mention of appreciation to your room and the staff. We will certainly share your encouraging insight with them, such comments represent a truthful incentive to constantly work at our utmost. Thank you also for your precious suggestions and please be advised that we already took in consideration your comment. We hope we will have the pleasure of welcoming you back on some future occasion Best regards
4 out of 5
Recommended
for Everyone
by A verified traveler from new york

Best location from Rome Terrmini

Posted Nov 13, 2017
Pros: Hotel location and cleanses .
Cons: We had stayed for four days. Every morning was the same breakfast. We were a little bit disappointed about the menu.
Location: We could use bus , metro, train from the hotel in a few min. walk. Very convenientl!
We enjoyed our stay in Rome . This hotel located just one block away from the Termini station.There were some rainy days , but we got back to the hotel quickly.
Comment from Hotel Management
Nov 20, 2017 by Ernesto N. - General Manager , Hotel Management
Dear Ms. Juliet, thank you very much for your preference and for taking the time to write to Una Hotel Roma. We are pleased to read of your overall satisfaction with your stay and that you have enjoyed the hotel position. As regards our complimentary breakfast, we would like to remind that our guests can choose among a variety of fresh products like croissants and cakes which are delivered on the daily basis. On the buffet they can also find a selection of other fresh food such as sliced seasonal fruit, savoury cold cuts, cheese and vegetable replaced daily; please apologize if it did not live up to your expectations. We do hope to have the chance to welcome you back to UNA Hotel Roma in the future and we thank you once again for your valued patronage Kind regards,
5 out of 5
Recommended
for Couples
by A verified traveler

Excellent hotel next to the train/bus/metro/tram

Posted Nov 8, 2017
Pros: Genuinely friendly and helpful staff who spoke perfect English and were happy to help. The buffet breakfast was excellent.
Cons: Being used to British hotels with tea/coffee making facilities, the absence of this was the only thing that could have improved the room.
Location: Plenty of restaurants are on the doorstop and being next to the train/bus/tram/metro you have lots of options.
An ideally located hotel literally just around the corner from the terminus. If you fly into Fiumicino - Leonardo da Vinci airport, catch the Leonardo Express which takes 30 mins to get to Rome. This hotel is a 5 minutes walk after leaving the terminus. Although not in the heart of the central action (Trevi Fountain, Spanish Steps, etc) we found it easily walk-able to the heart of Rome.
Comment from Hotel Management
Nov 12, 2017 by Ernesto N. General Manager, Hotel Management
Dear Guest, Thank you for choosing to stay at UNA Hotel Roma and for sharing your recent experience with us. It was a great pleasure to read that you appreciated our hospitality, your comments will be definitely shared with the Team Thank you also for sharing your valuable feedback and please be assured that we already took in consideration your comments. In order to meet everyone’s needs the hotel offers various room type with different equipment and packages, such as kettle in the Executive Rooms and Suite. For your next stay we will be more than pleased to show you our different accommodation options in order to find the one that best suit your need Looking forward to welcoming you back at your next visit in Rome. Sincerely,
5 out of 5
Recommended
for Everyone
by A verified traveler from Birmingham, UK

Perfectly located

Posted Nov 5, 2017
We stayed here for a week in October in a superior room. We had a room on the second floor facing the inner courtyard. The hotel was a two minute walk from Termini Station which was perfect when arriving from the airport and very convenient for taking the Metro. We could walk to the Colosseum in 10-15 minutes and walked to most of the major tourist sites from the hotel. Our room was very quiet and we were rarely aware of anyone passing our room. We occasionally heard the quiet rumble of the tram. The room was always very clean and the bathroom was very nice with an excellent shower. We didn’t use the television at all but did enjoy the free soft drinks from the mini bar. The free WiFi was great. There was a limit of three devices but when I asked about this the receptionist kindly amended this so that I could use a 4th device. The staff in the dining room were friendly and welcoming at breakfast time and there was a good selection of cereals, meat, cheeses, bread, pastries and fruit available and some hot options too. There was a tour group staying in the hotel at one point and there was a queue for breakfast on the Tuesday morning but other than that day we had no issue in being seated straight away. The hotel also had a business centre and we were able to check in for our flights and print our boarding passes there. We enjoyed our week in this hotel and would definitely return.
Comment from Hotel Management
Nov 12, 2017 by Ernesto N. General Manager, Hotel Management
Dear Sara, Thank you for the time you dedicated in writing a comment regarding your recent stay at UNA Hotel Roma It is always extremely rewarding to receive such positive comments from our guests as they enable us to always keep our standards very high, and we are pleased to know that we were able to meet your expectations. We thank you for your kind words of appreciation, it is a pleasure to learn you felt comfortable and welcomed as this is constantly what we strive to achieve We are looking forward to welcoming you again in the near future. Yours sincerely,
5 out of 5
Recommended
for Everyone
by A verified traveler from West Chester PA

Close To Termini Train Station

Posted Nov 5, 2017
Stayed for three nights - Very convenient and comfortable accommodations
Comment from Hotel Management
Nov 5, 2017 by Ernesto N. General Manager , Hotel Management
Dear Mike Thank you very much for your positive review of our hotel. We are glad that you enjoyed your stay and we hope to seeing you again soon. Best regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from new york

Posted Nov 1, 2017
The hotel is in a very nice location, a walking distance to Roma Termini, which is the hub of all the transportation that u need to see all the beautiful places to see in Rome, and the other places in Italy. We left early in the morning for our return flight to NY, the best thing was, they even gave us packed bfast! Excellent!!!
Comment from Hotel Management
Nov 5, 2017 by Ernesto N. General Manager , Hotel Management
Dear yeyeng, Sharing a review like yours with our team is both, gratifying and motivating. We are thrilled that you loved your recent visit to UNA Hotel Roma and that we were able to meet your expectation We hope to have the pleasure to welcome you back very soon and send you our best wishes from Rome.
4 out of 5
Recommended
for Everyone
by A verified traveler from England

Great central location and clean hotel

Posted Oct 31, 2017
Pros: See above
Cons: See above
Location: See above
We were overall pleased with our stay. Positives: Great location, walking distance 15 minutes from the Colloseum, Trevi Fountain etc. Two minute walk to Termini subway station. Extremely comfortable bed! Lovely bathroom and toiletries. Very clean room. Lovely evening meal, nice waiting staff. Negatives: No tea or coffee making facilities in the room. I told the staff I was unwell and wanted to make some lemsip and was told I'd have to upgrade my room to get a kettle! Not pleased as it was our honeymoon also I thought they might have been kind enough to lend us a kettle but no! Very rude staff member when we checked out, didn't ask how our stay was or even say goodbye when our transfer turned up, he just ignored us! Breakfast was reasonable, not a great cooked selection. Overall this is a beautiful well presented hotel and we really enjoyed our stay just wish the staff had been slightly more accommodating considering our circumstance.
Comment from Hotel Management
Nov 5, 2017 by Ernesto N. General Manager , Hotel Management
Dear Louise, Thank you for your review regarding your stay at UNA Hotel Roma, we greatly appreciate your willingness to share your experience with us. As you mentioned UNA Hotel Roma is very well located near Termini railway station in the heart of Rome, which is very convenient to reach many sites like the Opera Theatre, Trevi Fountain, Colosseum, Piazza di Spagna and many other important historic monuments, without threatening the safety of our customers. We feel very sorry that you found some staff members rude; our staff is always focused on making sure that all our Guests feel special and confortable. We are looking forward to welcoming you again in the near future. Best Regards
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 31, 2017
4 Star Hotel. Very close to train terminal. Reasonable walk to historical part of city.
Comment from Hotel Management
Oct 31, 2017 by Ernesto N. - General Manager , Hotel Management
Dear Guest, Thank you very much for your review! We are pleased that you enjoyed your stay with us and our location. We hope to have the pleasure to welcome you back very soon and remain with best wishes from Rome. Sincerely