Ratings based on 3,308 Verified Reviews

4.5 out of 5
95% of guests recommend
4.7 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Families
by A verified traveler from Philadelphia

Loved it the staff couldn't have been nicer.

Posted Oct 23, 2017
Pros: clean,efficient
Cons: nothing
Location: I was in Rome . I was very close to everything.
Our Italian was horrible but, the staff beared with us and help us so much.they also help with transportation when we went out. Love the place.
5 out of 5
Recommended
for Everyone
by A verified traveler from Trinidad

Modern, large rooms, perfect location

Posted Oct 23, 2017
Modern hotel, large rooms and excellent location near the train station.
4 out of 5
Recommended
for Everyone
by A verified traveler from Rome

Good location, well appointed

Posted Oct 23, 2017
Clean, large, well-appointed hotel. Convenient location near Rome Termini. Easy for metro. We walked to most of the main attractions. C 30 mins to Trevi Fountain and Colosseum for instance. A full, varied, excellent breakfast is included. Staff are friendly and helpful. Our only concern was the excessive height of the bath which made getting in and out of the shower over the bath rather treacherous. And someone with mobility problems simply could not have managed. Other rooms may not have this problem. I would still recommend this hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

Posted Oct 21, 2017
Great location, helpful staff. Good selection for breakfast.
Comment from Hotel Management
Oct 22, 2017 by Ernesto N. General Manager , Hotel Management
Dear Julie Thank you kindly for your great review and for taking the time to write. We are thrilled to read that you enjoyed our location and our great breakfast. Thank you as well for your comments about our team. The team truly cares and such feedback is just so motivating and rewarding. Come back soon and best wishes from Rome! Sincerely,
5 out of 5
Recommended
for Everyone
by A verified traveler from Canterbury

Rome

Posted Oct 20, 2017
Pros: Very good hotel. It is close to a lot of the main attractions and also close to Metro and bus stop. I would recommend As above.
Location: It is near the Basillica of Santa Maria Magoria. well worth visiting. There were good cafes /restaurants right by the hotel.
We had a great holiday and managed to visit a lot of the main attractions.
Comment from Hotel Management
Oct 22, 2017 by Ernesto N. General Manager , Hotel Management
Dear Chris, Thank you for the time you dedicated in writing a comment regarding your recent stay at UNA Hotel Roma It is always extremely rewarding to receive such positive comments from our guests as they enable us to always keep our standards very high, and we are pleased to know that we were able to meet your expectations. We thank you for your kind words of appreciation, it is a pleasure to learn you felt comfortable and welcomed as this is constantly what we strive to achieve We are looking forward to welcoming you again in the near future. Yours sincerely,
5 out of 5
Recommended
for Everyone
by A verified traveler from ottawa

Close to trains, buses, metro and main attractions

Posted Oct 16, 2017
Loved it, recommmend without hesitation! Hard to pick a hotel based on people review but this was worth it, staff was nice and friendly, breakfast excellent!
Comment from Hotel Management
Oct 18, 2017 by Noschese E , Hotel Management
Dear Steven, thank you for taking the time to share your impressions with regard to your recent stay at UNA Hotel Roma. We are pleased to learn that you had an overall positive experience in our Hotel, with a special mention of appreciation to our staff. We will certainly share your encouraging insight with them, such comments represent a truthful incentive to constantly work at our utmost. Thanking you once more, we look forward to the pleasure of welcoming you again back in the near future. Sincerely,
2 out of 5
by A verified traveler

Got no sleep

Posted Oct 16, 2017
Hotel is OK but the location guarantees yo will not get any sleep sleep. Noght after night the noise coming from the street and the trams is just tooo much to deal with. Next to the hotel there is a bar that works non stop and their (drunk) guests will keep you up all night. My advice is, ask for a room not facing the street.
Comment from Hotel Management
Oct 18, 2017 by Noschese E , Hotel Management
Dear Guest, we would like to thank you for taking time to review our structure. This will help us to monitor the quality of our services. We regret to read what you think about the area around the hotel. However we can assure you that despite the negative aspects, Rome is famous for its famous monuments, beautiful landscapes and good people who love tourists. We would specify as well that our windows are well sound-proof from the outside noise, if you would have asked for assistance at the Reception Desk we could have found a different solution in order to render your stay more comfortable. We do hope we will have the opportunity to welcome you back to the hotel in the near future. Best Regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Vancouver, Canada

A very nice hotel close to a major train station

Posted Oct 16, 2017
We arrived at Roma termini late at night, and the hotel was only 5 mins away by foot, which was just great. The streets were busy with people walking and dinning. We walked through street merchants and hookers, but they did not bother us at all. The hotel staffs were courteous and helpful. After checking in, we were able to get a late dinner at the hotel restaurant which was about to close for the day. The buffet breakfast was excellent. Even though the items were the same everyday, there were enough variety. The room was very modern, comfortable, and the minibar was free. The bathroom was clean and well designed. Overall, it was a very pleasant 3 days for us. We will definitely stay here when we visit Rome again.
Comment from Hotel Management
Oct 16, 2017 by E. Noschese - General Manager, Hotel Management
Dear Topher, So delighted to read that we exceeded your expectations, during your recent stay with us at UNA Hotel Roma. We are very happy to read that you enjoyed our location, very convenient to reach the city centre, and all the hotel facilities. We are pleased to learn that you had an overall positive experience in our Hotel, with a special mention of appreciation to our staff. We will certainly share your encouraging insight with them, such comments represent a truthful incentive to constantly work at our utmost. Thanking you once more, we look forward to the pleasure of welcoming you again back in the near future. Sincerely,
4 out of 5
Recommended
for Everyone
by A verified traveler from Stirlingshire, Scotland

Lovely hotel close to Termini station

Posted Oct 12, 2017
A lovely clean hotel just around the corner from Termini station. We had a superior room with queen bed, ensuite shower (no bath), two chairs and table to accommodate room service along with a dressing table and chair (no mirror at the dresser). Plenty of hanging space in the fitted wardrobe which had interior lighting although as usually with hotels there are never enough hangers. A digital safe was also available in the room. Breakfast was between 7-10:30 am and was buffet offering a range of cereals, yoghurts, fruits, pastries, breads, cakes and jams. Hot food was bacon, scrambled or boiled eggs and sausages (cocktail sausage). Tea and coffee was brought to the table whilst fruit juices were also available. The staff were very pleasant and friendly. A complimentary mini bar was provided and topped up daily. It included 2 beers along with water, fruit juice and fizzy juice. No spirits! Room service was available although I thought the 10 Euro charge was a bit expensive on top of the food cost. We didn’t use the hotel restaurant for meals so can’t comment although there are plenty of restaurants in the surrounding area. The TV only had 3 English speaking channels: BBC World News, CNN and Euro News but was fine for background noise. Free WiFi included. Overall a good hotel that I would recommend.
Comment from Hotel Management
Oct 16, 2017 by E. Noschese - General Manager, Hotel Management
Dear Leanne, Thank you for choosing to stay at UNA Hotel Roma and for sharing your recent experience with us. It was a great pleasure to read that you appreciated our hospitality, your comments will be definitely shared with the Team. We are very pleased of your comments about the rooms, the quality of the comfortable beds, the nice parquet of the room, the design and the great value of the materials used in our hotel. The UNA Hotel Restaurant has an elegant and friendly atmosphere and the products used either for lunch and dinner are fresh and mostly for breakfast where some products like croissant and cakes are delivered on the daily basis. On the buffet you can also find a variety of other fresh food such as sliced seasonal fruit, savoury cold cuts, cheese and vegetable replaced daily. Thank you for your note about the TV; we inform you that our Hotel has guests from many parts of the world, so for this reason we provide channels in different languages, in order to satisfy all our guests. Thank you for your comment, this help us to keep a check on the quality of our services and gives us an opportunity to improve our standards in order to meet clients expectations. We also hope to have the occasion to welcome you again as our guest and let you enjoy your stay at UNA Hotel Roma. Sincerely,
5 out of 5
Recommended
for Everyone
by A verified traveler from Springfield Illinois

Excellent Accomendations!!!

Posted Oct 10, 2017
We stayed for eight nights. The rooms were spacious, clean, well maintained, and had everything we needed. The staff were the best I have ever encountered in Europe. The desk staff did everything to make our stay perfect. We did a lot of day trips and were two blocks from the train station. I can not stress enough how happy we were to stay there. Free breakfast was also a wonderful surprise with a waiters that were pleasant and attentive. Highly recommended!!!!!!!
Comment from Hotel Management
Oct 11, 2017 by E. Noschese - General Manager, Hotel Management
Dear Janet, Thank you kindly for your great review and for taking the time to write. We are thrilled to read that you enjoyed your room, our comfortable bed and our great breakfast. Thank you as well for your comments about our team. The team truly cares and such feedback is just so motivating and rewarding. Sharing a reviews like yours with our team is both, gratifying and motivating. We are thrilled that you loved your recent visit to UNA Hotel Roma and that we were able to meet your expectation We hope to have the pleasure to welcome you back very soon and send you our best wishes from Rome. Kind regards