Ratings based on 3,169 Verified Reviews

4.5 out of 5
96% of guests recommend
4.7 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Maryland

Great Hotel

Posted Jul 19, 2017
Close to tour bus stops, clean and spacious rooms, attentive staff.
Comment from Hotel Management
Jul 19, 2017 by Ernesto N. General Manager , Hotel Management
Dear Samie, Thank you for the time you dedicated in writing a comment regarding your recent stay at UNA Hotel Roma It is always extremely rewarding to receive such positive comments from our guests as they enable us to always keep our standards very high, and we are pleased to know that we were able to meet your expectations. We thank you for your kind words of appreciation, it is a pleasure to learn you felt comfortable and welcomed as this is constantly what we strive to achieve We are looking forward to welcoming you again in the near future. Yours sincerely,
4 out of 5
Recommended
for Everyone
by A verified traveler from Ft. Lauderdale

Nice Hotel, modern and clean.

Posted Jul 14, 2017
Pros: The staff was wonderful, location was great. Free breakfast, minbar and internet were a plus.
Cons: They need more English language TV. The only choice was CNN
Location: Excellent location! Train station is 1 block away. Hotel is on a streetcar and bus line. Walking dstance to the colosseum and many of the main sites.
I liked the hotel so much that I would definitely stay there again.
Comment from Hotel Management
Jul 15, 2017 by Ernesto N. General Manager , Hotel Management
Dear Kim, thank you for taking the time to share your impressions with regard to your recent stay at UNA Hotel Roma. We are pleased to learn that you had a positive experience in our Hotel, with a special mention of appreciation to our staff. We will certainly share your encouraging insight with them, such comments represent a truthful incentive to constantly work at our utmost We are sorry to hear your concern about TV channels just now as we indeed have all the main foreign channel such as CNN, BBC, TV5, TVE, ZDF but if you would have asked for assistance one of our Reception officer would have been more than pleased to give you all the necessary instruction. We do hope to have the chance to welcome you back to UNA Hotel Roma in the future and we thank you once again for your valued patronage Kind regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from Texas, USA

Lovely hotel within walking distance of colosseum

Posted Jul 11, 2017
Great experience with front desk and the room was excellent. Our terrace looked out over the rooftops and you could see the cupolas and bell towers of the many churches. They have a spritzer and tapas deal that we took advantage of every afternoon :)
Comment from Hotel Management
Jul 14, 2017 by Ernesto N. General Manager , Hotel Management
Dear Teri, We appreciate your positive comments about your recent stay at UNA Hotel Rome, and we are grateful for all the feedback we receive as this helps us to ensure that the standards we aim to provide remain consistent. We are especially pleased to learn of your overall satisfaction with our standards and service; it is only through such feedback that we can maintain our high level of hospitality. We hope we will have the pleasure of welcoming you back on some future occasion Best regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Maryland

Nice hotel, conveniently near Roma Termini

Posted Jul 10, 2017
Nice hotel with complimentary breakfast. Conveniently near Roma Termini, a transportation stop for the bus, metro, and train. It's also not a long walk from the Colosseum.The only complaint I have is that even though we put the Do Not Disturb sign on the door before went out (more than once), the cleaning staff disregarded it and still entered the room.
Comment from Hotel Management
Jul 14, 2017 by Ernesto N. General Manager , Hotel Management
Dear Stephanie, Thank you for the time you dedicated in writing a comment regarding your recent stay at UNA Hotel Roma. It is a pleasure to learn you felt comfortable and welcomed as this is constantly what we strive to achieve, glad to know that you enjoied our location, very convenient to reach the city centre and the most attractive roman monuments and sites. We also take this opportunity to inform you that we mean the "do not disturb" sign when the guest is physically in the room in order to avoid causing him any discomfort. In this specific case the maid cleaned up your room as vacant and therefore not disturbing anyone. Normally if guests do not wish for any reason during their stay anyone of the staff having access the their room, then this gets communicated to the Reception Desk. We hope to have the opportunity to welcome you back to UNA Hotel Roma in the future and we thank you once again for your valued patronage. Best regards
4 out of 5
Recommended
for Everyone
by A verified traveler

Fantastic location

Posted Jul 5, 2017
The location of the UNA hotel was fantastic. Right near the main train station. The only downside was the wifi wasn't great. Had to keep looking in every ten minutes
Comment from Hotel Management
Jul 11, 2017 by Ernesto N. General Manager , Hotel Management
Dear Guest, So delighted to read that we exceeded your expectations, during your recent stay with us at UNA Hotel Roma and that you would "recommend us to everyone"! We are very happy to read that you enjoyed our location, very convenient to reach the city centre, and all the hotel facilities. Thank you also for sharing your valuable feedback and please be assured that we already took in consideration your comments. Looking forward to welcoming you back at your next visit in Rome. Sincerely,
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice centrally located hotel

Posted Jul 4, 2017
The hotel is nice and clean with large bathrooms. Biggest issue is that the WiFi does not work well and cell reception in the rooms is spotty. The breakfast is also not very good.
Comment from Hotel Management
Jul 11, 2017 by Ernesto N. General Manager , Hotel Management
Dear Guest, Thank you for the time you dedicated in writing a comment regarding your recent stay at UNA Hotel Roma. It is a pleasure to learn you felt comfortable and welcomed as this is constantly what we strive to achieve, glad to know that you enjoied the room and all its benefits. We regret to read your disappointment about the internet service and cell reception, however the procedure to go online is explained step by step in our free Wi-Fi page, and if not followed correctly you will not be allowed to continue any further. All our member of staff at the Front Desk would have been more than happy to assist you on this matter. Please accept our apologies for what was not in line with our standard of quality, we will really take in good care your suggestions. We do hope to have the opportunity to welcome you back at UNA Hotel Roma and we thank you for your valued patronage. Regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Tampa

Great hotel!

Posted Jul 4, 2017
Central location, near train station, many restaurants around. Wonderful staff, very helpful. Good bar. Nice selection at restaurant and great breakfast. Suite-style room was large, especially for Europe. Bathroom was amazing.
Comment from Hotel Management
Jul 11, 2017 by Ernesto N. General Manager , Hotel Management
Dear KD, Thank you for this wonderful review shared with us! We are very happy to learn that we were able to provide you a memorable stay with us and that you appreciated your room and its amenities. Looking forward to welcoming you back at your next visit in Rome. Sincerely
5 out of 5
Recommended
for Everyone
by A verified traveler from Grosse Pointe Michigan, USA

Very good hotel close to Termini Station in Rome

Posted Jun 30, 2017
Pros: Everything
I selected UNA hotel in Rome because it was very close to Termini Train station and I planed additional trips by train while in Rome. It was a very nice surprise. The hotel is modern, offering quite large rooms very well equipped. The staff is extremely friendly and helpful and the buffet breakfast has plenty to offer. For me it was the best possible choice.
Comment from Hotel Management
Jul 2, 2017 by Ernesto N. General Manager, Hotel Management
Dear Dino, Thank you for this wonderful review. We are very happy to learn that we were able to provide you such a great stay with us and that you appreciated your room and its amenities and thank you as well for your great comments about the team and their welcome and skills - they were very happy to read your feedback. Looking forward to welcoming you back at your next visit in Rome. Sincerely,
5 out of 5
Recommended
for Everyone
by A verified traveler from London

Second visit

Posted Jun 23, 2017
There was no reason not to visit again this hotel. Good location, friendly staff , good breakfast!!
Comment from Hotel Management
Jun 23, 2017 by Ernesto N. General Manager, Hotel Management
Dear Seonju, Thank you very much for taking the time to leave your kind feedback following your recent stay at UNA Hotel Roma. We were really happy to read that you have enjoyed the services and facilities at the hotel. We will certainly share your encouraging insight with the staff, such comments represent a truthful incentive to constantly work at our utmost. We look forward to welcoming you back once again in the future. Kind regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Brooklyn, NY

Clean and train stops away from all attractions

Posted Jun 5, 2017
After spending 4 days in Rome, I was very happy with my hotel choice and the service of UNA hotel. For an old city like Rome, my room was much more spacious than I had expected and the facilities and building all had a new/modern look that is not usually seen in that City. Most importantly the hotel was extremely clean and the staff ready to accommodate you whenever possible. 2 min away for a train and subway station, you can get to the airport in 32 min by train or to any main attractions in a matter of minutes by subway. (Colloseum is 3 min away by subway). All in all very happy to have chosen this hotel and would do it again on a next visit.
Comment from Hotel Management
Jun 6, 2017 by Ernesto N. General Manager, Hotel Management
Dear Guest, We appreciate your great comment about your recent stay at UNA Hotel Roma. We are especially pleased to learn of your overall satisfaction with our standards and service; it is only through such feedback that we can maintain our high level of hospitality. We will certainly share your encouraging insight with the staff, such comments represent a truthful incentive to constantly work at our utmost. We hope we will have the pleasure of welcoming you back on some future occasion Best regards,