Ratings based on 3,175 Verified Reviews

4.5 out of 5
96% of guests recommend
4.7 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location. Close to Termini Station

Posted Jul 23, 2017
Great Hotel with an excellent location. Close to shops, markets and transportation. Termini Station is a 4-5 minute walk to hotel. Very friendly and helpful staff. Breakfast buffet is a plus. Room spacious given European standards. I was able to buy tour ticketa here too. I would definitely stay here again. In Termini Station you can take train to Airport or pay a taxi in front of Termini for a flat rate of 45€
Comment from Hotel Management
Jul 25, 2017 by Ernesto N. General Manager , Hotel Management
Dear Jobeato, Thank you for your review regarding your stay at UNA Hotel Roma, we greatly appreciate your willingness to share your experience with us. As you mentioned UNA Hotel Roma is very well located near Termini railway station in the heart of Rome, which is very convenient to reach many sites like the Opera Theatre, Trevi Fountain, Colosseum, Piazza di Spagna and many other important historic monuments, without threatening the safety of our customers. Thank you also for your kind words of appreciation in regards to the service received. We are looking forward to welcoming you back at UNA Hotel Roma in the next future. Best regard,
5 out of 5
Recommended
for Everyone
by A verified traveler from New York

Beautiful hotel, close to mass transit

Posted Jul 22, 2017
This hotel was gorgeous, very nice marble throughout, high ceilings, large windows, modern features. Staff was very professional, well dressed and always pleasant. We stayed here for 3 nights in July and would highly recommend this location. Great restaurants in the area and one block from mass transit to see everything else. We checked out early in the morning to catch a train to the plane and they gave us a bag lunch to go! I would highly recommend this hotel.
Comment from Hotel Management
Jul 24, 2017 by Ernesto N. General Manager , Hotel Management
Dear Ed, Such a wonderful review - thank you! We truly appreciate that you took the time to share your experience here at UNA Hotel Roma. And thank you as well for your great comments about the team and their welcome and skills - they were very happy to read your feedback. We look forward to seeing you again very soon and I hope to meet you personally during an upcoming visit. Very best wishes,
5 out of 5
Recommended
for Everyone
by A verified traveler from Maryland

Great Hotel

Posted Jul 19, 2017
Close to tour bus stops, clean and spacious rooms, attentive staff.
Comment from Hotel Management
Jul 19, 2017 by Ernesto N. General Manager , Hotel Management
Dear Samie, Thank you for the time you dedicated in writing a comment regarding your recent stay at UNA Hotel Roma It is always extremely rewarding to receive such positive comments from our guests as they enable us to always keep our standards very high, and we are pleased to know that we were able to meet your expectations. We thank you for your kind words of appreciation, it is a pleasure to learn you felt comfortable and welcomed as this is constantly what we strive to achieve We are looking forward to welcoming you again in the near future. Yours sincerely,
4 out of 5
Recommended
for Everyone
by A verified traveler from Ft. Lauderdale

Nice Hotel, modern and clean.

Posted Jul 14, 2017
Pros: The staff was wonderful, location was great. Free breakfast, minbar and internet were a plus.
Cons: They need more English language TV. The only choice was CNN
Location: Excellent location! Train station is 1 block away. Hotel is on a streetcar and bus line. Walking dstance to the colosseum and many of the main sites.
I liked the hotel so much that I would definitely stay there again.
Comment from Hotel Management
Jul 22, 2017 by Ernesto N. General Manager , Hotel Management
Dear Kim, thank you for taking the time to share your impressions with regard to your recent stay at UNA Hotel Roma. We are pleased to learn that you had a positive experience in our Hotel, with a special mention of appreciation to our staff. We will certainly share your encouraging insight with them, such comments represent a truthful incentive to constantly work at our utmost We are sorry to hear your concern about TV channels just now as we indeed have all the main foreign channel such as CNN, BBC, TV5, TVE, ZDF but if you would have asked for assistance one of our Reception officer would have been more than pleased to give you all the necessary instruction. We do hope to have the chance to welcome you back to UNA Hotel Roma in the future and we thank you once again for your valued patronage Kind regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from Texas, USA

Lovely hotel within walking distance of colosseum

Posted Jul 11, 2017
Great experience with front desk and the room was excellent. Our terrace looked out over the rooftops and you could see the cupolas and bell towers of the many churches. They have a spritzer and tapas deal that we took advantage of every afternoon :)
Comment from Hotel Management
Jul 14, 2017 by Ernesto N. General Manager , Hotel Management
Dear Teri, We appreciate your positive comments about your recent stay at UNA Hotel Rome, and we are grateful for all the feedback we receive as this helps us to ensure that the standards we aim to provide remain consistent. We are especially pleased to learn of your overall satisfaction with our standards and service; it is only through such feedback that we can maintain our high level of hospitality. We hope we will have the pleasure of welcoming you back on some future occasion Best regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Maryland

Nice hotel, conveniently near Roma Termini

Posted Jul 10, 2017
Nice hotel with complimentary breakfast. Conveniently near Roma Termini, a transportation stop for the bus, metro, and train. It's also not a long walk from the Colosseum.The only complaint I have is that even though we put the Do Not Disturb sign on the door before went out (more than once), the cleaning staff disregarded it and still entered the room.
Comment from Hotel Management
Jul 14, 2017 by Ernesto N. General Manager , Hotel Management
Dear Stephanie, Thank you for the time you dedicated in writing a comment regarding your recent stay at UNA Hotel Roma. It is a pleasure to learn you felt comfortable and welcomed as this is constantly what we strive to achieve, glad to know that you enjoied our location, very convenient to reach the city centre and the most attractive roman monuments and sites. We also take this opportunity to inform you that we mean the "do not disturb" sign when the guest is physically in the room in order to avoid causing him any discomfort. In this specific case the maid cleaned up your room as vacant and therefore not disturbing anyone. Normally if guests do not wish for any reason during their stay anyone of the staff having access the their room, then this gets communicated to the Reception Desk. We hope to have the opportunity to welcome you back to UNA Hotel Roma in the future and we thank you once again for your valued patronage. Best regards
4 out of 5
Recommended
for Everyone
by A verified traveler

Fantastic location

Posted Jul 5, 2017
The location of the UNA hotel was fantastic. Right near the main train station. The only downside was the wifi wasn't great. Had to keep looking in every ten minutes
Comment from Hotel Management
Jul 11, 2017 by Ernesto N. General Manager , Hotel Management
Dear Guest, So delighted to read that we exceeded your expectations, during your recent stay with us at UNA Hotel Roma and that you would "recommend us to everyone"! We are very happy to read that you enjoyed our location, very convenient to reach the city centre, and all the hotel facilities. Thank you also for sharing your valuable feedback and please be assured that we already took in consideration your comments. Looking forward to welcoming you back at your next visit in Rome. Sincerely,
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice centrally located hotel

Posted Jul 4, 2017
The hotel is nice and clean with large bathrooms. Biggest issue is that the WiFi does not work well and cell reception in the rooms is spotty. The breakfast is also not very good.
Comment from Hotel Management
Jul 11, 2017 by Ernesto N. General Manager , Hotel Management
Dear Guest, Thank you for the time you dedicated in writing a comment regarding your recent stay at UNA Hotel Roma. It is a pleasure to learn you felt comfortable and welcomed as this is constantly what we strive to achieve, glad to know that you enjoied the room and all its benefits. We regret to read your disappointment about the internet service and cell reception, however the procedure to go online is explained step by step in our free Wi-Fi page, and if not followed correctly you will not be allowed to continue any further. All our member of staff at the Front Desk would have been more than happy to assist you on this matter. Please accept our apologies for what was not in line with our standard of quality, we will really take in good care your suggestions. We do hope to have the opportunity to welcome you back at UNA Hotel Roma and we thank you for your valued patronage. Regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Tampa

Great hotel!

Posted Jul 4, 2017
Central location, near train station, many restaurants around. Wonderful staff, very helpful. Good bar. Nice selection at restaurant and great breakfast. Suite-style room was large, especially for Europe. Bathroom was amazing.
Comment from Hotel Management
Jul 11, 2017 by Ernesto N. General Manager , Hotel Management
Dear KD, Thank you for this wonderful review shared with us! We are very happy to learn that we were able to provide you a memorable stay with us and that you appreciated your room and its amenities. Looking forward to welcoming you back at your next visit in Rome. Sincerely
5 out of 5
Recommended
for Everyone
by A verified traveler from Grosse Pointe Michigan, USA

Very good hotel close to Termini Station in Rome

Posted Jun 30, 2017
Pros: Everything
I selected UNA hotel in Rome because it was very close to Termini Train station and I planed additional trips by train while in Rome. It was a very nice surprise. The hotel is modern, offering quite large rooms very well equipped. The staff is extremely friendly and helpful and the buffet breakfast has plenty to offer. For me it was the best possible choice.
Comment from Hotel Management
Jul 2, 2017 by Ernesto N. General Manager, Hotel Management
Dear Dino, Thank you for this wonderful review. We are very happy to learn that we were able to provide you such a great stay with us and that you appreciated your room and its amenities and thank you as well for your great comments about the team and their welcome and skills - they were very happy to read your feedback. Looking forward to welcoming you back at your next visit in Rome. Sincerely,