Ratings based on 2,111 Verified Reviews

4.4 out of 5
92% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from utah

perfect location to accommodate our travel needs

Posted Feb 19, 2018
Pros: location
Cons: did not offer any "hand towels"...
Location: anything in Rome is nearby
nice room and very clean... could use an ice bucket....
Comment from Hotel Management
Feb 22, 2018 by Ernesto N. , Hotel Management
Dear Kent, Thank you kindly for your review and for taking the time to write. We are thrilled to read that you enjoyed your room, and our location , centrally located near the Termini Station, very convenient for business and leisure travellers. We are looking forward to welcoming you back at UNA Hotel Roma in the next future. Best regard,
5 out of 5
Recommended
for Everyone
by A verified traveler from Japan

Useful and helpful hotel for exploring Rome first

Posted Feb 19, 2018
The staffs are very friendly considerate. This is the first visit to Rome for me, and I had a great time thanks to their basic induction about the city. Hotel itself is quite close from the central Termini sta- about 2 min walk. Also its room was wonderful- clean and facilitated. Sometimes the tram running sound disturbs you but it doesn't happen at night so quiet. Highly recommend especially to those who visit Rome for the first time.
Comment from Hotel Management
Feb 22, 2018 by Ernesto N. , Hotel Management
Dear Masa, Thank you for your review regarding your stay at UNA Hotel Roma, we greatly appreciate your willingness to share your experience with us and thank you as well for your great comments about the team, they were very happy to read your feedback. As you mentioned UNA Hotel Roma is very well located near Termini railway station in the heart of Rome, which is very convenient to reach many sites like the Opera Theatre, Trevi Fountain, Colosseum, Piazza di Spagna and many other important historic monuments. We hope to have the pleasure to welcome you back very soon and remain with best wishes from Rome. Sincerely,
5 out of 5
Recommended
for Everyone
by A verified traveler from New York NY

Great hotel near central station.

Posted Feb 11, 2018
Great location. Walking distance to many of Rome’s sights.
Comment from Hotel Management
Feb 16, 2018 by Ernesto N. General Manager, Hotel Management
Dear Mr Mario Thank you for your review regarding your stay at UNA Hotel Roma, we greatly appreciate your willingness to share your experience with us. As you mentioned UNA Hotel Roma is very well located near Termini railway station in the heart of Rome, which is very convenient to reach many sites like the Opera Theatre, Trevi Fountain, Colosseum, Piazza di Spagna and many other important historic monuments, without threatening the safety of our customers. . We are looking forward to welcoming you back at UNA Hotel Roma in the next future. Best regard,
5 out of 5
Recommended
for Everyone
by A verified traveler from Bedford

Perfect location

Posted Feb 7, 2018
Pros: Very modern and clean.
Cons: Would have liked tea and coffee facilities in the room.
Location: Central to visit all of the places of interest in Rome
Lovely modern hotel just round the corner from the Termani. Lots of good eating places. Breakfast was excellent with lots to choose from. All of the staff were very polite and friendly.
Comment from Hotel Management
Feb 10, 2018 by Ernesto N. General Manager, Hotel Management
Dear Gordon, thank you for taking the time to share your impressions with regard to your recent stay at UNA Hotel Roma. We are pleased to learn that you had an overall positive experience in our Hotel, with a special mention of appreciation to our staff. We will certainly share your encouraging insight with them, such comments represent a truthful incentive to constantly work at our utmost. I would like to thank you for bringing your observations to our attention as your comments have given us the opportunity to do better next time. Thanking you once more, we look forward to the pleasure of welcoming you again back in the near future. Sincerely,
5 out of 5
Recommended
for Everyone
by A verified traveler from Brentwood England

......and England won the rugby

Posted Feb 7, 2018
Pros: Supreme clenliness and excellently helpful staff. Brilliant location near Termini Station.
Cons: I can't think of anything
We returned to the Una Hotel for a long weekend break to see the rugby international between Italy and England. We weren't disappointed by this excellent Hotel right in the heart of the city.
Comment from Hotel Management
Feb 10, 2018 by Ernesto N. General Manager, Hotel Management
Dear Keith, Thank you for the time you dedicated in writing a comment regarding your recent stay at UNA Hotel Roma. It is always extremely rewarding to receive such positive comments from our guests as they enable us to always keep our standards very high, and we are pleased to know that we were able to meet your expectations. We thank you for your kind words of appreciation, it is a pleasure to learn you felt comfortable and welcomed as this is constantly what we strive to achieve We are looking forward to welcoming you again in the near future. Yours sincerely,
4 out of 5
Recommended
for Couples
by A verified traveler from Carmel, Indiana

Two weeks at UNA Roma

Posted Feb 3, 2018
Pros: Good location
Cons: Very the breakfast choices
Location: Centrally located, close to the main train station
We spent one night at UNA Roma in June of 2017. It was a good experience so we chose it as our base for a two week stay in January of 2018. The price was reasonable and the room was therefore basic. We were out and about most days but while in the room the places to sit are the desk chair and the bed as the room proper was fairly tight The bathroom was spacious, taking up half the room and had a nice tub and good water pressure. We opted for the included breakfast and while it was good it had some limitations. The choices for breakfast were the same every day for the two weeks. The fresh fruit choices (melon and pineapple) as well as the pastries, cheeses (4 choices), meats (ham, salami and turkey (?)), canned juices and hot foods (potatoes, beans, eggs, sausage and bacon) did not change at all. We opted to start bringing our own breakfast items the last week as we were pretty tired of the offerings by then. The staff was helpful and the hotel was clean, the beds fairly comfortable and there are a choice of pillows to meet most peoples needs. It is very centrally located, being only a few blocks from Termini (rail and bus station). I would recommend the hotel but would suggest that one either skip the breakfast option or pay as you go. Getting a room with a view might also be worth paying a little extra depending on ones preference.
Comment from Hotel Management
Feb 3, 2018 by Ernesto N. - General Manager , Hotel Management
Dear Karl, many thanks for your preference and for writing this detailed and nice comments referred to your recent experience at Una Hotel Roma. We are pleased to learn that you had an overall positive experience in our Hotel, with a special mention of appreciation to our staff. We will certainly share your encouraging insight with them, such comments represent a truthful incentive to constantly work at our utmost. We are also sorry to read that we could not meet completely your expectations regarding our complimentary breakfast and we thank you for bringing to our attention this aspect. We constantly work to make our clients feel welcome and towards meeting their expectations and it is only through such feedback that we can maintain our high level of hospitality. We do hope to have the chance to welcoming you again soon. Best regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from bolton uk

Fabulous hotel great location

Posted Jan 22, 2018
Easy to access from termini station , in walking distance from the coliseum, plenty of restaurants nearby , hotel staff helpful & very pleasant!! Excellent breakfast! Would highly recommend this hotel ticked all the boxes !!
Comment from Hotel Management
Jan 24, 2018 by Ernesto N. - General Manager , Hotel Management
Dear Guest, We appreciate your positive comments about your recent stay at UNA Hotel Rome, and we are grateful for all the feedback we receive as this helps us to ensure that the standards we aim to provide remain consistent. We are especially pleased to learn of your overall satisfaction with our standards and service; it is only through such feedback that we can maintain our high level of hospitality. We hope we will have the pleasure of welcoming you back on some future occasion Best regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from London

Central Hotel

Posted Dec 29, 2017
Pros: I was very impressed with the standard of this well-run hotel. It is immaculate throughout. The staff are friendly and helpful. Superb breakfast!
Cons: Tea and coffee making facilities in the hotel room would have been a bonus.
Location: The sights of Rome, restaurants and shops are within easy access. I took a one hour train ride out to the coast and enjoyed sitting by the sea.
I thoroughly enjoyed my time in Rome and happily recommend UNA Hotel. It is ideally placed just 2 minutes walk from Roma Termini Station. From the hotel, one can use the public transport system or enjoy walking in the city.
Comment from Hotel Management
Dec 30, 2017 by Ernesto N. General Manager, Hotel Management
Dear John, Thank you for choosing to stay at UNA Hotel Roma and for sharing your recent experience with us. It was a great pleasure to read that you appreciated our hospitality, your comments will be definitely shared with the Team In order to meet everyone’s needs the hotel offers various room type with different equipment and packages, such as kettle in the Executive Rooms and Suite. For your next stay we will be more than pleased to show you our different accommodation options in order to find the one that best suit your need. Looking forward to welcoming you back at your next visit in Rome. Sincerely,
5 out of 5
Recommended
for Everyone
by A verified traveler

Good value for money

Posted Dec 15, 2017
Completely satisfied with the hotel. Clean, nice breakfast, and classy. The only criticism I have is that cleaners still came into our room and changed the bedding and towels, despite us putting up the "Do not disturb" sign.
Comment from Hotel Management
Dec 18, 2017 by Ernesto N. - General Manager , Hotel Management
Dear Guest, thank you for taking the time to share your impressions with regard to your recent stay at UNA Hotel Roma. We are pleased to learn that you had a positive experience in our Hotel, with a special mention of appreciation to the cleanliness and the breakfast. We thank you also for pointing out a particular aspect where we can still improve in order to always offer high level service. We look forward to the pleasure of welcoming you again back in the near future. Sincerely
5 out of 5
Recommended
for Everyone
by A verified traveler from Munich

Great hotel, great location

Posted Dec 12, 2017
I recently spent a weekend in Rome and stayed at the UNA near the Termini rail station. What a great experience! Although the room is not enormous, it was incredibly comfortable, clean, and quiet, even with a window facing onto the street. The bathroom was luxurious (although the ceiling above the shower needed a bit of paintwork) with soft towels and nice toiletries. The mini-bar is small, but there is a proper bar in the foyer area. I highly recommend the breakfast for those with a big appetite! The staff were very helpful and friendly too. It is an excellent location for visiting the key sites of Rome.
Comment from Hotel Management
Dec 12, 2017 by Ernesto N. - General Manager , Hotel Management
Dear Ruth, We appreciate your positive comments about your recent stay at UNA Hotel Rome, and we are grateful for all the feedback we receive as this helps us to ensure that the standards we aim to provide remain consistent. We are especially pleased to learn that you enjoyed our complimentary breakfast as well as our friendly staff and the location; it is only through such feedback that we can maintain our high level of hospitality. We would like to thank you also for bringing the issue with the ceiling to our attention and please apologize for any inconvenience this might have caused during your stay. We hope we will have the pleasure of welcoming you back on some future occasion. Best regards,