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Reviews of Candlewood Suites Terre Haute, an IHG Hotel

2.5 out of 5
Candlewood Suites Terre Haute, an IHG Hotel
721 Wabash Ave, Terre Haute, IN

Reviews

9.2

Wonderful

Rating 10 - Excellent. 505 out of 735 reviews" "
Rating 8 - Good. 170 out of 735 reviews" "
Rating 6 - Okay. 37 out of 735 reviews" "
Rating 4 - Poor. 12 out of 735 reviews" "
Rating 2 - Terrible. 11 out of 735 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Caren

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is clean and in a great location.
Stayed 1 night in Mar 2024
Response from Glen T on Mar 25, 2024
Thank You, we appreciate all feedback and reviews. Please come back and see us as we are happily hoping having many future stays at our hotel. Candlewood Suites Staff

10/10 Excellent

Nena

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms are nice and clean. Staff is wonderful. They have kitchen items you can borrow as well as a full setup to bring some of your own food. I've stayed there two times now and will continue to stay when I come to terre haute.
Stayed 2 nights in Mar 2024
Response from Glen T on Mar 19, 2024
Thank You, we appreciate all feedback and will constantly try to improve each of our guests' visit. We are happily hoping having you back at the hotel. Candlewood Suites Staff

10/10 Excellent

Zhiyuan

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything looks nice and clean and the stuff are super friendly and have clear instructions for parking
Stayed 1 night in Mar 2024
Response from Glen T on Mar 13, 2024
Thank you, we appreciate all feedback and are happily hoping having you return for any future stays-Candlewood Suites Staff

10/10 Excellent

Sonia, Algonquin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay especially if visiting ISU.
Stayed 1 night in Jan 2024

10/10 Excellent

Ed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and room amenities!
Stayed 1 night in Jan 2024

10/10 Excellent

Troy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Five C’s of Candlewood Terra Haute Clean - The room was well maintained and clean as a whistle. Comfortable - Beds were comfortable and so were the pillows. Convenient - A block away from the Hulman Center. Several good food choices within a couple blocks. Kitchenette available. Free parking. Courteous - Staff was friendly and very helpful. Check in was a breeze and we were greeted when we returned after our evening out. Cost-effective - For what we needed, this room fit the bill to a T. A little more expensive than other choices, but given the other 4 C’s, I think we got great value for our money.
Stayed 1 night in Jan 2024

10/10 Excellent

Ameen

Liked: Cleanliness, staff & service, property conditions & facilities
very pleasent staff.
Stayed 1 night in Jan 2024
Response from Glen T. on Mar 5, 2024
Thank You, we appreciate your feedback and will be happy having you back here in the future. Candlewood Suites Staff

10/10 Excellent

Ed

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great!
Stayed 1 night in Jan 2024
Response from Glen T. on Mar 5, 2024
Thank You, we appreciate your feedback and will be happy having you back here in the future. Candlewood Suites Staff!

8/10 Good

Dan

Traveled with family
Liked: Amenities
I stayed on the 5th floor. The water pressure was low but sufficient. The towels were pretty rough (scratchy). The staff and location are great.
Stayed 2 nights in Dec 2023

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
I had a lovely two day stay. It was a trip to see my 93 year old mother and I just needed a place to sleep and relax a bit. The staff was wonderful!
Stayed 2 nights in Dec 2023

10/10 Excellent

Raymond

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 1 night in Dec 2023

10/10 Excellent

Bruce

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023

10/10 Excellent

Adam

Stayed 3 nights in Nov 2023

10/10 Excellent

Nathaniel

Stayed 1 night in Nov 2023

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient, good for the price
Hotel is easily found and close to the university. Room was fine overall but the window HVAC unit was noisy. I did not use the kitchen area, so cannot comment. Adequate parking, be sure to use the parking pass given at check-in, so your vehicle is not towed!
Stayed 1 night in Nov 2023
Response from Jasmine L. on Nov 20, 2023
Thank you for choosing the Candlewood Suites Terre Haute. I would like to start off by apologizing for the loud HVAC unit. We are glad you enjoyed the rest of your stay. We hope you give us another chance to serve you again in the future. Again, thank you for choosing the Candlewood Suites Terre Haute.

10/10 Excellent

Malinda

Stayed 1 night in Nov 2023

2/10 Terrible

Sarah

Stayed 1 night in Nov 2023

10/10 Excellent

Merrill

Stayed 4 nights in Nov 2023
Response from Jasmine L. on Nov 20, 2023
Thank you for choosing the Candlewood Suites Terre Haute. We are glad you enjoyed your stay with us! We hope you give us the opportunity to serve you again in the future. Again. thank you for choosing the Candlewood Suites Terre Haute.

10/10 Excellent

Denise

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Interesting old building.
Stayed 1 night in Nov 2023
Response from Jasmine L. on Nov 15, 2023
Thank you for choosing the Candlewood Suites Terre Haute! We are glad you enjoyed your stay with us. We hope you give us the chance to serve you again in the future. Again, thank you for choosing the Candlewood Suites Terre Haute.

10/10 Excellent

Amy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Jasmine L. on Oct 30, 2023
Thank you for choosing the Candlewood Suites Terre Haute. We are glad you enjoyed your stay with us. We hope you give us another opportunity to serve you again in the future! Again, thank you for choosing the Candlewood Suites Terre Haute.

6/10 Okay

Christopher, ROGERSVILLE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Jasmine L. on Oct 30, 2023
Thank you for choosing the Candlewood Suites Terre Haute. We would like to apologize for any issues or inconveniences you experienced during your stay. We appreciate your feedback. We hope you give us another chance to serve you again in the future. Again, thank you for choosing the Candlewood Suites Terre.

10/10 Excellent

Tracy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect! Loved the suite. Check in a breeze! Only issue was no parking in back lot but was a Saturday and could park at the bank.
Stayed 1 night in Oct 2023
Response from Jasmine L. on Oct 24, 2023
Thank you for choosing the Candlewood Suites Terre Haute! We are glad you enjoyed your stay with us. I apologize about the parking issue. We hope you give us the opportunity to serve you again in the future. Again, thank you for choosing the Candlewood Suites Terre Haute!

10/10 Excellent

Catherine, Mulberry Grove

Stayed 3 nights in Oct 2023
Response from Jasmine L. on Oct 24, 2023
Thank you for choosing the Candlewood Suites Terre Haute! We are glad you enjoyed your stay with us. We hope you give us the opportunity to serve you again in the future. Again, thank you for choosing the Candlewood Suites Terre Haute!

10/10 Excellent

shannon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I rate this property a 10 friendly staff clean
Stayed 4 nights in Oct 2023
Response from Jasmine L. on Oct 24, 2023
Thank you for choosing the Candlewood Suites Terre Haute! We are glad you enjoyed your stay with us. We hope you give us the opportunity to serve you again in the future. Again, thank you for choosing the Candlewood Suites Terre Haute!

8/10 Good

Tom

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very clean. Parking was convenient. The bed was a marshmallow. A firmer mattress and I would give it 4.5 stars.
Stayed 2 nights in Oct 2023
Response from Jasmine L. on Oct 12, 2023
Thank you for choosing the Candlewood Suites Terre Haute. We are glad you enjoyed your stay with us! We hope you give the opportunity yo serve you again in the future. Again, thank you for choosing the Candlewood Suites Terre Haute.

10/10 Excellent

Rebecca

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Place
Stayed 2 nights in Oct 2023
Response from Jasmine L. on Oct 12, 2023
Thank you for choosing the Candlewood Suites Terre Haute. We are glad you enjoyed your stay with us! We hope you give the opportunity yo serve you again in the future. Again, thank you for choosing the Candlewood Suites Terre Haute.

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Jasmine L. on Oct 12, 2023
Thank you for choosing the Candlewood Suites Terre Haute. We are glad you enjoyed your stay with us! We hope you give the opportunity yo serve you again in the future. Again, thank you for choosing the Candlewood Suites Terre Haute.

10/10 Excellent

Natali

Liked: Cleanliness
Stayed 3 nights in Sep 2023
Response from Jasmine L. on Oct 12, 2023
Thank you for choosing the Candlewood Suites Terre Haute. We are glad you enjoyed your stay with us! We hope you give the opportunity yo serve you again in the future. Again, thank you for choosing the Candlewood Suites Terre Haute.

10/10 Excellent

Douglas, Scottsdale

Traveled with partner
Liked: Amenities, property conditions & facilities
We loved the kitchen in our suite.
Stayed 2 nights in Sep 2023
Response from Doug on Oct 2, 2023
That is fantastic to hear! Thank you again for choosing to stay with us!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
We had an extended stay at Candlewood Suites in Terre Haite. Very convenient location to good food and fun! Staff was GREAT!
Stayed 6 nights in Sep 2023
Response from Jasmine L. on Sep 22, 2023
Thank you for choosing the Candlewood Suites Terre Haute. We are glad you enjoyed your stay with us! We hope you give us the opportunity to serve you again in the future. Again, thank you for choosing the Candlewood Suites Terre Haute.

10/10 Excellent

Elizabeth

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean facility with friendly, helpful staff
Stayed 2 nights in Sep 2023
Response from Jasmine L. on Sep 18, 2023
Thank you for choosing the Candlewood Suites Terre Haute. We are glad you enjoyed your stay with us. We hope you give us the opportunity to serve you again in the future. Again, thank you for choosing the Candlewood Suites Terre Haute.

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Jasmine L. on Sep 18, 2023
Thank you for choosing the Candlewood Suites Terre Haute. We are glad you enjoyed your stay with us. We hope you give us the opportunity to serve you again in the future. Again, thank you for choosing the Candlewood Suites Terre Haute.

10/10 Excellent

Scott

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great
Stayed 1 night in Sep 2023
Response from Jasmine L. on Sep 13, 2023
Thank you for choosing the Candlewood Suites Terre Haute. We are glad you enjoyed your stay with us. We hope you give us the opportunity to serve you again in the future! Again, thank you for choosing the Candlewood Suites Terre Haute.

10/10 Excellent

Kirby

Stayed 1 night in Sep 2023
Response from Jasmine L. on Sep 13, 2023
Thank you for choosing the Candlewood Suites Terre Haute. We are glad you enjoyed your stay with us. We hope you give us the opportunity to serve you again in the future! Again, thank you for choosing the Candlewood Suites Terre Haute.

10/10 Excellent

ELLEN

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly and helpful.
Stayed 2 nights in Sep 2023
Response from Jasmine L. on Sep 6, 2023
Thank you for choosing the Candlewood Suites TERRE HAUTE. We are glad you enjoyed your stay with us. We hope you give us the opportunity to serve you again in the future. Again, thank you for choosing the Candlewood Suites TERRE HAUTE.

10/10 Excellent

Amy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place has the nicest staff I have ever met at any hotel.
Stayed 3 nights in Aug 2023
Response from Jasmine L. on Aug 21, 2023
Thank you for choosing the Candlewood Suites Terre Haute! We are glad you enjoyed your stay with us. We appreciate your feedback, and are happy to hear you had a great experience with our staff! We hope you give us the opportunity to serve you again in the future!

10/10 Excellent

Chary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
The room had a weird smell to it. Not sure if it was cleaning supplies or what, but I quickly didn't notice it. The room was spacious and clean. The bed was SO comfortable! It was easy getting feom the parking lot into the hotel. I'd stay here again.
Stayed 1 night in Aug 2023
Response from Jasmine L. on Aug 9, 2023
Thank you for choosing the Candlewood Suites Terre Haute. I would like to apologize for the odor you smelled in your guest room. All of our cleaning supplies is hospital grade and the air freshener is Cucumber Melon scent. I will get with our staff to ensure any odors are reported. Again, I do apologize. We hope you give us the opportunity to serve you again the next time you are in Terre Haute.

10/10 Excellent

Laura

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Greeted by a welcoming and friendly staff. Room was clean and comfortable. Back door is ha ing issues letting guests in with key cards. Slightly a problem when coming back to to the hotel late.
Stayed 1 night in Aug 2023
Response from Jasmine L. on Aug 7, 2023
Thank you for choosing the Candlewood Suites Terre Haute. I would like to apologize for the inconvenience our back door caused, during your stay. We actually just got new RFID locks installed within the last 30 days and it seems the back door is struggling. We are actively working to get this issue resolved, as we want to ensure the back doors securely locks and opens only for our guests with key cards. We are glad you enjoyed everything else with your stay. We hope you give us the opportunity to serve you again in the future.

2/10 Terrible

Ashley

Stayed 2 nights in Jul 2023

10/10 Excellent

Jared

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Jasmine L. on Aug 3, 2023
Thank you for choosing the Candlewood Suites Terre Haute. We are glad you enjoyed your stay with us and we hope you give us the opportunity to serve you again in the future!

10/10 Excellent

Brett

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place in downtown terre haute. Right by University
Stayed 2 nights in Jul 2023
Response from Jasmine L. on Jul 31, 2023
Thank you for choosing the Candlewood Suites Terre Haute. We are glad you enjoyed your stay with us. We hope you give us the opportunity to serve you again in the future. Again, thank you for choosing the Candlewood Suites Terre Haute.

10/10 Excellent

Edwin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Jasmine L. on Jul 28, 2023
Thank you for choosing the Candlewood Suites Terre Haute. We are glad you enjoyed your stay with us. We hope you give us the opportunity to serve you again in the future! Again, thank you for choosing the Candlewood Suites in Terre Haute.

10/10 Excellent

Doug

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Jasmine L. on Jul 25, 2023
Thank you for choosing the Candlewood Suites Terre Haute! We are glad you enjoyed your stay with us. We hope you give us another opportunity to serve you again in the future. Again, thank you for choosing the Candlewood Suites Terre Haute!

10/10 Excellent

Hua

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
All the people we met at the hotel are very friendly and helpful. We arrived early to hotel (red-eye flight) and the front desk ladies helped us checked in as soon as there is a room ready. The room is spacious, with enough sitting areas for the three of us. The gym and business center are clean, and very functional. I would definitely stay here again if I come back to the area.
Stayed 1 night in Jul 2023
Response from Jasmine L. on Jul 21, 2023
Thank you for choosing the Candlewood Suites Terre Haute. We are glad you enjoyed your stay with us. Thank you for being so patient while we worked with housekeeping to get you in a room as soon as possible. We hope to see you again soon! Again, thank you for choosing the Candlewood Suites Terre Haute.

10/10 Excellent

Andrew

Stayed 1 night in Jul 2023
Response from Jasmine L. on Jul 31, 2023
Thank you for choosing the Candlewood Suites Terre Haute. We are glad you enjoyed your stay with us. We hope you give us the opportunity to serve you again in the future. Again, thank you for choosing the Candlewood Suites Terre Haute.

10/10 Excellent

sally

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We absolutely loved this hotel - the suite was very nice, the staff was outstanding, the beds were really comfortable, the fridge in the kitchenette even had an ice maker, and there was a very nice little store in the lobby that was well enough stocked - and reasonably priced - so that a guest doesn't need to leave the building if they don't want to. That was especially important for this visit, as the area was suffering a massive blackout in the area and most stores and restaurants were closed during our visit. Candlewood Suites will be my go-to hotel from now on!
Stayed 3 nights in Jun 2023
Response from Jasmine L. on Jul 6, 2023
Thank you for choosing the Candlewood Suites Terre Haute! We are glad you enjoyed your stay with us. We hope you give us another opportunity to serve you again in the future. Again, thank you for choosing the Candlewood Suites Terre Haute.

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities
Great stop
Stayed 1 night in Jun 2023
Response from Jasmine L. on Jul 6, 2023
Thank you for choosing the Candlewood Suites Terre Haute! We are glad you enjoyed your stay with us. We hope you give us another opportunity to serve you again in the future. Again, thank you for choosing the Candlewood Suites Terre Haute.

10/10 Excellent

Teresa

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Jasmine L. on Jun 20, 2023
Thank you for choosing the Candlewood Suites Terre Haute! We are glad you enjoyed your stay with us. We hope you give us the opportunity to serve you again in the future! Again, thank you for choosing the Candlewood Suites Terre Haute.

8/10 Good

David

Stayed 2 nights in May 2023
Response from Jasmine L. on Jun 20, 2023
Thank you for choosing the Candlewood Suites Terre Haute! We are glad you enjoyed your stay with us. We hope you give us the opportunity to serve you again in the future. Again, thank you for choosing the Candlewood Suites Terre Haute!

10/10 Excellent

Jordan

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very friendly! The hotel is a great location to many restaurants and the ISU campus.
Stayed 2 nights in May 2023
Response from Jasmine L. on Jun 1, 2023
Thank you for choosing the Candlewood Suites TERRE HAUTE. We are glad you enjoyed your stay with us. We hope you give us another opportunity to serve you again in the future! Again, thank you for choosing the Candlewood Suites TERRE HAUTE