Ratings based on 111 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
87% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
4.1 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler

Close to everything

Posted Aug 21, 2015
I thought it was very adequate for my purpose. Close to the interstate and restaurants
1 out of 5
by A verified traveler

Do Not Stay Here

Posted Aug 7, 2015
It was old and dirty. The room nbers were literally taped on the doors with scotch tape The bathroom door was very dirty. If we hadn't arrived too late we wid have REALLY complained
Comment from Hotel Management
Aug 24, 2015 by Diona, Hotel Management
We apologize that our renovations are an inconvenience. We are aware of this and are working as quickly as possible to get everything redone and completed. Please bear with us during the construction time, and we encourage you to return once everything is completed. Thank You, Diona Baird, Front Desk Manager Comfort Suites, Terre Haute
5 out of 5
Recommended
for Everyone
by A verified traveler

Good value

Posted Jul 10, 2015
Nice size room. Very clean. Free breakfast was just ok
Comment from Hotel Management
Jul 12, 2015 by Diona, Hotel Management
Dear guest - Thank you for taking the time to complete our online survey. We will use your feedback to work to improve to make every stay exceptional. We hope to see you again! Diona Baird, Front Desk Manager Comfort Suites, Terre Haute
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice stsy

Posted Jun 29, 2015
Hotel in middle of renovation...Staff very kind, liked t Rooms lay out..
Comment from Hotel Management
Aug 24, 2015 by Diona, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Once again, thank you for the such a nice review and we hope to see you again soon!
3 out of 5
by A verified traveler from Pittsburgh

under renovation

Posted Jun 27, 2015
Bathroom and main door both stuck badly Which was a bit of a hassle. Place smelled like paint.
Comment from Hotel Management
Aug 24, 2015 by Diona, Hotel Management
We do apologize for the inconvenience caused by renovations, but we are working as quickly as possible to get everything completed. We do hope you will return then, and give us another chance to provide you with a superior experience.
3 out of 5
Recommended
for Everyone
by A verified traveler

Being renovated

Posted Jun 19, 2015
It was nice enough. Lobby under renovations but that didn't impact us at all. Pool is decent but a bit murky. Breakfast was very good.
Comment from Hotel Management
Aug 24, 2015 by Diona, Hotel Management
Thank you for taking the time to complete our online survey. We appreciate your feedback and will use this to improve the experience for all our guests. We hope you will return to see us once renovations are complete.
5 out of 5
Recommended
for Everyone
by A verified traveler from Newnan, GA

Nice Stay

Posted Jun 15, 2015
Clean, comfortable, and easily accessible. Only issue was the parking lot is not very big so if you get there late and they are booked you may have an issue with parking.
Comment from Hotel Management
Jun 18, 2015 by comfort suites, Hotel Management
Dear Guest, First all, thank you for the kind of word. Our goal to provide excellent customer service in your stay. As you notice we are trying to renovate our property from inside to outside, due to renovation we do have to block some parking lot for the storage trailer. We hope you understand the situation for the parking lot and we will try to fix the parking lot issue after the renovation is done. I am excited to share that we did finished our lobby and Breakfast renovation and did reopen our breakfast bar. So when you come next time we will try to give you 100% Again, thank you for your time and valuable feedback. We sincerely appreciate it and hope you will give us another chance to provide you with superior service and accommodations on your next visit to Terre Haute.
1 out of 5
by A verified traveler from Terre Haute Indiana

Not pleased

Posted Jun 15, 2015
Arrived to the hotel under total construction and was not told prior. I never would've stayed here had I known this. The lobby had furniture in bags, the restrooms were closed, my hotel hallway was nothing but drywall. I was very displeased!
Comment from Hotel Management
Jun 18, 2015 by Comfort Suites Team, Hotel Management
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites. Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding construction and restrooms on your recent visit. As you know we are in process of renovating this property from inside to outside. I am excited to share that we did finished our lobby renovation and we are trying to do hallway and room too. So when you come next time we will try to give you 100% Again, thank you for your time and valuable feedback. We sincerely appreciate it and hope you will give us another chance to provide you with superior service and accommodations on your next visit to Terre Haute.
3 out of 5
by A verified traveler

Hotel in work

Posted Jun 1, 2015
Hotel lobby was under construction. Rest of hotel in average condition. No breakfast. Was given a $10 voucher for IHOP for 3adults and 3 children. Bill wasfive times that. Couldn't get military discount because booked through expedia. Will not use again .
Comment from Hotel Management
Jun 18, 2015 by Comfort Suites, Team, Hotel Management
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites. Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding Breakfast Bar not served on your recent visit. As you know we are in process of renovating this property from top to bottom. We were offering Gift cards for breakfast complimentary in order to replace that situation and give you reimbursement for breakfast bar. I am excited to share that we did finished our lobby and Breakfast renovation and did reopen our breakfast bar. So when you come next time we will try to give you 100% Again, thank you for your time and valuable feedback. We sincerely appreciate it and hope you will give us another chance to provide you with superior service and accommodations on your next visit to Terre Haute.
1 out of 5
Recommended
for Couples
by Kathleen from Lansing

Disappointed

Posted May 27, 2015 on Hotels
The hotel was under renovation. There was no breakfast. When we entered our room the beds were not made. Hotels.com should keep updated information on its website about the condition of hotels, or individuals should always check out the hotel website to make sure nothing major is going on. We were totally disappointed in this stay and the service of Hotels.com as a first time user.