Ratings based on 192 Verified Reviews

3.8 out of 5
74% of guests recommend
3.9 Room cleanliness
3.9 Service & staff
4.1 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Posted Apr 24, 2017 on Hotels
They remodeled since the last time I stayed. The beds are more comfortable and rooms were repainted. The room wasn't cleaned as it should have been. Pretzels were on the floor and bathroom toilet and around were not cleaned thoroughly. We cleaned it ourselves with wipes.
Comment from Hotel Management
May 2, 2017 by Diona, Hotel Management
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I will address this issue with my Housekeeper to make sure this will not happened again. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
5 out of 5
by Ronald

Posted Apr 17, 2017 on Hotels
Comment from Hotel Management
Apr 19, 2017 by Diona, Hotel Management
Thank you so much for kind words and we are so glad you enjoy your stay. Hope to see you soon
4 out of 5
by A verified traveler

Posted Apr 3, 2017 on Hotels
Check in was easy, room was nice but the pool was gross and needed to be cleaned.
Comment from Hotel Management
Apr 19, 2017 by Diona, Hotel Management
Thank you so much for kind words and we are so glad you enjoy your stay. Hope to see you soon
2 out of 5
by A verified traveler

Very displeased this year..

Posted Mar 29, 2017 on Hotels
We stay at Comfort Suites at least once a year for a little getaway on our anniversary weekend... This trip was the worst experience we've had! We got to the hotel and had an awful time at check in. Then when we finally got to our room, we noticed the complimentary toiletries had been used already and towels looked like they had been used. We got past that and went down for the pool/hot tub to find that the hot tub was "permanently closed" and the pool looked yellow. I hate to complain but it stinks when you go to relax at a hotel and run into this. Next year my husband and I have decided to try the Drury Inn or Holiday Inn.
Comment from Hotel Management
Apr 5, 2017 by Diona, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!
4 out of 5
by Ronald

School visit..

Posted Mar 28, 2017 on Hotels
Great location, close to the center of town, easy highway access.
Comment from Hotel Management
Apr 5, 2017 by Diona, Hotel Management
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay. We are looking forward to providing you the same pleasant accommodations and service the next time you are in town.
3 out of 5
by Crissanda

Posted Mar 27, 2017 on Hotels
The hot tub was not working and had moldy water in it. The pool had dirt or sand in the bottom of it. There was dried blood on the wall in our room
Comment from Hotel Management
Apr 5, 2017 by Diona, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
4 out of 5
Recommended
for Everyone
by A verified traveler from Tulsa

Pleasant place to stay

Posted Mar 24, 2017
Pros: We liked its location, the staff and the size and comfort of rooms.
Cons: Don't offer peaches and cream oatmeal or strawberry oatmeal!
Location: Near lots of shopping and many restaurants. Only a couple of miles from Indiana State University.
Nice pool and exercise room. Front desk VERY helpful and kind. They responded to all needs quickly. Their breakfast is good, except for their selections of instant oatmeal - peaches and cream and strawberry are not at all tasty as oatmeal!
Comment from Hotel Management
Apr 5, 2017 by Shenel, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!
4 out of 5
by A verified traveler

Posted Mar 1, 2017 on Hotels
Comment from Hotel Management
Apr 5, 2017 by Diona, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Very friendly,efficient staff!

Posted Feb 20, 2017
Pros: The staff was so friendly! And really seemed knowledgeable!
The staff at this hotel are outstanding. Check in took about 5 minutes, check out--even less! The hotel is located at a very convenient spot, easy access to almost everywhere. Great continental breakfast, and the room was very comfortable. We only stayed one night, but it was a great experience. I definitely recommend it if you are in the area.
Comment from Hotel Management
Apr 5, 2017 by Shenel, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 14, 2017
Just a nice place to stay. Close to everything, food, shopping and 70.
Comment from Hotel Management
Apr 5, 2017 by Shenel, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely,