Appalling
In over 40 years travelling in the USA, we have never encountered such an unwelcoming and unhelpful hotel clerk/manager.
Checking in 45 minutes later than check in time of 3pm, we were told “your room is not ready.” No apology or even a given time when it would be. When we asked, we were told 1 hour.
Returning an hour later, ( now 1 hour 45 minutes after check in time ) it was still not ready.
When we queried this, the same clerk/manager said it was because the previous guests had checked out late and added that “ it didn’t matter.” When challenged, he said “ I don’t care.” He was incredibly dismissive and rude.
We eventually gained access to our room almost 2 hours after stated check in time of 3pm.
Why did we bother? I wish we hadn’t!
As a previous reviewer has said, this property is ‘tired’ and needs complete renovation. It also smelt unclean to me.
We too paid an extortionate amount for 2 night’s accommodation and wishing to leave after 1 night were denied a refund by this same employee, who became abusive and told my husband. “ if you don’t like it, get out of the hotel!”
Despite this, we left after 1 night, foregoing well over $150 for our second night. That shows you how bad this place is! That member of staff especially but also the hotel itself.
Stay somewhere else!