Ratings based on 241 Verified Reviews

4.1 out of 5
88% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

Posted Aug 17, 2017
Pros: Everything+except+for+the+dirty+bath+tub.The+breakfast+was+good+and+the+kitchen+staff+were+more+friendly+than+the+hotel+staff.
Cons: Customer+service+-+front+desk
It+was+OK.+Staff+at+the+reception+weren%27t+friendly.+On+checking+in%2C+I+waited+for+a+long+time+while+he+was+busy+chatting+with+other+guys.+No+acknowledgement.+Hotel+was+good+in+appearance.+The+bathtub+in+my+room+was+not+clean+at+all.+Bed+linen+was+clean.+Otherwise%2C+overall+stay+was+OK.
3 out of 5
by A verified traveler

Posted Jul 3, 2017
Bad smell in the room, stuffy and humide. Clogged bath; not so clean. Not a 4 star.
Comment from Hotel Management
Jul 26, 2017 by Cindy Lafrance, Hotel Management
We regret to hear that our room did not meet with your expectations on this stay and wish to sincerely apologize for the inconveniences caused to you. We thank you for bringing these matters to our attention for immediate action.
1 out of 5
by A verified traveler

Posted Feb 12, 2017 on Hotels
Hotel told us we could take breakfast cards and dont get charge for it if we wouldn't use cards for breakfast and in the morning they force us to pay the breakfast even if we didn't have it . The receptionist told us if we dont pay the server will pay loll wath a awnser to give a customer
Comment from Hotel Management
Feb 15, 2017 by General Manager, Hotel Management
Hello, Can you let me know who you spoke to? If you take the breakfast as a package you have a special price for your breakfast but it is not refundable as written on the coupon unfortunatly. I am sorry for this misunderstanding and will follow up with the front desk clerks.
4 out of 5
by normand

Posted Jan 1, 2017 on Hotels
Comment from Hotel Management
Feb 10, 2017 by General Manager, Hotel Management
Merci pour votre avis!
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Nice hotel close to my meeting

Posted Oct 14, 2016
Stayed only two nights but this was a repeat stay for business travel. Nice restaurant.
Comment from Hotel Management
Nov 23, 2016 by La direction, Hotel Management
Thank you for you opinion. We hope to see you again!
4 out of 5
by A verified traveler

Posted Oct 10, 2016 on Hotels
It was OK. Nothing particularly special.
Comment from Hotel Management
Dec 2, 2016 by General Manager, Hotel Management
Thank you for your comments. We hope to see you again!
5 out of 5
Recommended
for Everyone
by A verified traveler from fredericton, nb

Nice and clean

Posted Oct 5, 2016
Pros: Clean, new and comfortable
Cons: Could use a bigger tv
Location: Didn't explore as only there one night
Beds were comfortable, nice friendly service, check in was simple. Location is easy to find
Comment from Hotel Management
Nov 23, 2016 by La direction, Hotel Management
Thank you for your opinion. We hope to see you again!
5 out of 5
by A verified traveler

very clean and modern.

Posted Oct 2, 2016 on Hotels
Great choice.Clean,new,great food.
Comment from Hotel Management
Dec 2, 2016 by General Manager, Hotel Management
Thank you for your comments. We hope to see you again!
3 out of 5
by A verified traveler

disappointing

Posted Sep 30, 2016 on Hotels
it was big noisy can't sleep because the hotel location near the highway, and the room was smelly disappointing
1 out of 5
by A verified traveler from Terrebonne, Quebec

Poor Service with a side of bed bugs

Posted Sep 30, 2016 on Hotels
I had plans to stays 3 nights on business when the first night I was joined by a bed bug. I took a pic and flushed it down the toilet. I called front desk and they would not move me into a new room. The next day I asked for a refund for the remaining two nights, but they also refused. Thankfully Hotels.com refunded me my money even though the hotel would not refund them. World class service by Hotels.com, but horrible customer service from Imperia. Stay away!!!