Ratings based on 154 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
72% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3 out of 5
by A verified traveler from dallas

Quick

Posted Apr 27, 2016
When we checked in i do believe the guy who checked us in was super high or on something. The parking lot was the worst thing ever. How was i supposed to pull in there? Isn't that a safety hazard? Having a pole and anofher pole, overall, good hotel bad location.
Comment from Hotel Management
May 1, 2016 by Mack, Hotel Management
Dear Debbie; Thank you for taking time to write your experience with us. I would like to apologize regarding parking lot layout and I understand the inconvenience you may experience due to that. Also we do coaching and counseling to staff for any issue so rest assured that we will use your feedback for improvements. It's our hope that you give us another opportunity to serve you better in future.
3 out of 5
by A verified traveler from seattle

I got a no smoking room but I could smell smoke.

Posted Apr 10, 2016
Smelled like smoke . But the room was clean. They did forget to clean my room one night.
Comment from Hotel Management
Apr 12, 2016 by Mack, Hotel Management
I would like to apologize for not exceeding your expectations regarding smoking smell on Nonsmoking and also for room not been clean on next days. I have share your feedback with Housekeeper to insure cleanness of room and smell. On the other hand thank you for recognizing Cleanness of Room. We appreciate your feedback and look forward to see you on your next visit with superior service.
2 out of 5
by A verified traveler from Los Angeles

Next to family for a funeral

Posted Apr 7, 2016
The hotel was in a town we needed to stay. One of the rooms had fleas and the other had stains on the comforter. The toilet seat had been scrub in areas that removed the coating . The breakfast was less than desirable and was gone if you were not early. However, most of the hotel staff was friendly and more than helpful.
Comment from Hotel Management
Apr 10, 2016 by Mack , Hotel Management
Dear Lori, Thank you for taking time to write positive and negative part of your stay. Please accept my apology regarding pest and cleanness issue as we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future and thank you for highlighting positive part of stay regarding staff friendliness.
4 out of 5
by A verified traveler from Louisiana

Nice, clean room with a sofa.

Posted Apr 6, 2016 on Orbitz
Pros: Convenience to highway
Cons: Front desk staff could be more attentive.
Location: Good supper at Schlotsky's nearby
Clean, comfortable room. Many construction workers staying there but they were quiet and respectful.
Comment from Hotel Management
Apr 10, 2016 by mack, Hotel Management
Dear J. Thank you for taking time to write review for Quality Inn & Suites-Terrell. We appreciate your compliments on our hotel on cleanness as we strive to provide great stay to our guests. Thank you again for business and look forward to provide same pleasant accommodations on your next visit.
5 out of 5
by A verified traveler

shop and relax

Posted Apr 2, 2016 on Hotels
Took care of everything including last .in
Comment from Hotel Management
Jun 11, 2016 by Mack, Hotel Management
Thank you for your valuable feedback as it's always pleasure to receive such compliments on our hotel. Thank you for your business and look forward to provide same relaxing environment on your next visit.
2 out of 5
by Beverly from Indiana

Posted Mar 25, 2016 on Hotels
We had a room with 2 queen beds. The room was dated with old carpeting, lamp shades, etc. Bed was comfortable but the pillows were not they were lumpy. Everything seemed clean though until a huge palmetto cockroach dropped down from the bathroom light fixture in the ceiling! Practically on my head! I reported this to the front desk the next morning. I would not recommend this hotel.
Comment from Hotel Management
Jun 4, 2016 by Mack, Hotel Management
Dear Beverly, I would like to apologize for not exceeding your expectations regarding Pests Issue, pillow and Carpet on your recent stay with us. I understand the inconvenience this has caused and your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future and Thank you for highlighting positive part of stay regarding cleanness and hope you give us another opportunity to serve you better in futur
5 out of 5
by Richard from CHINA, TX

Awesome hotel

Posted Mar 23, 2016 on Hotels
Hotel was awesome, comfortable, and amaizing. They even have a good breakfast bar!
Comment from Hotel Management
May 28, 2016 by Mack, Hotel Management
Dear Richard, Thank you for taking time to complete survey for Quality Inn & Suites and I'm extremely delighted to hear that we met your expectations. I will pass it on to the team that they are doing a great job and we look forward to being of service to you again.
5 out of 5
by William from Elmo, Texas

Excellent

Posted Mar 20, 2016 on Hotels
Great place
Comment from Hotel Management
May 28, 2016 by Mack, Hotel Management
Dear William, Thank you for your feedback and we look forward to provide another excellent stay with us.
3 out of 5
by A verified traveler from Washington

The Staff of the phone were great with booking

Posted Mar 12, 2016
The hotel could of been alittle more clean and the parking lot need work and really had lots of trash that could of been picked up daily. The overall clean of the hotel was ok but has lots of room for improvement. They could we would pay more to stay here if was cleaned up! The staff was nice,
Comment from Hotel Management
Mar 17, 2016 by Mack, Hotel Management
Thank you for your details feedback as we welcome all guest feedback, its gives us opportunity for improvement where we lack on service. once again thank you for your business and look forward to provide superior accommodation on your next visit.
4 out of 5
by Sherry from Jackson MS

Night in Terrell

Posted Mar 10, 2016 on Hotels
Good place to stay for an overnight.
Comment from Hotel Management
May 28, 2016 by Mack, Hotel Management
Dear Sherry, Thank you for your reviews and recommendation. We will do best to provide another great stay for our entire guest