Exterior

Reviews of SureStay Hotel by Best Western Terrell

2.5 out of 5
SureStay Hotel by Best Western Terrell
1705 Highway 34 South, Terrell, TX

Reviews

7.4

Good

Rating 10 - Excellent. 108 out of 357 reviews" "
Rating 8 - Good. 123 out of 357 reviews" "
Rating 6 - Okay. 65 out of 357 reviews" "
Rating 4 - Poor. 31 out of 357 reviews" "
Rating 2 - Terrible. 30 out of 357 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Richard

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Manager on Dec 25, 2023
Hello Richard,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.

6/10 Okay

Rick

Traveled with family
Liked: Cleanliness, staff & service
Ok for a quick rest.
Older hotel kept in pretty good shape. Staff seemed good. Clientelle not so good - very noisy all during the night.
Stayed 1 night in Dec 2023
Response from Manager on Dec 19, 2023
Hello Rick,Thank you for sharing your feedback on your recent stay at our hotel. We appreciate your kind words about our well-maintained property and friendly staff. However, we apologize for any inconvenience caused by noise disturbances from other guests. We strive to provide a peaceful environment and will address this issue with our team.

4/10 Poor

Kenn

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I had to go back to the office for them to turn on the outlet for heater/AC. I found rat dropping in my room. The hotel has easy access to and from the interstate.
Stayed 1 night in Dec 2023
Response from Manager on Dec 11, 2023
Hello Kenn, Thank you for choosing our hotel for your recent stay. We apologize for any inconveniences you may have encountered during your visit. Our team strives to provide a comfortable and pleasant experience for all our guests. We appreciate your feedback and will address the issues mentioned to ensure a better experience in the future. Thank you for highlighting our convenient location. We hope to have the opportunity to welcome you back.

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Melissa and Debbie were so nice and helpful, Thank you both
Stayed 1 night in Nov 2023
Response from Manager on Nov 15, 2023
Hello Victoria,Thank you for your kind words about Melissa and Debbie! We are glad to hear that they provided you with excellent service during your stay. We appreciate your feedback and will make sure to pass it on to them. It was a pleasure having you as our guest, and we hope to welcome you back soon.

10/10 Excellent

Norvan Wade

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Room was great breakfast was just carbs no real substance to it
Stayed 1 night in Nov 2023
Response from Manager on Nov 9, 2023
Hello Norvan Wade,We appreciate your feedback and are glad to hear that you found the room to your liking. Our breakfast options are designed to cater to a variety of preferences. We apologize if they didn't meet your expectations. We value your input and will take it into consideration for future improvements.

10/10 Excellent

Steve

Traveled with partner, Traveled with pets
Friendly and quick
Stayed 1 night in Nov 2023
Response from Manager on Nov 9, 2023
Hello Steve,Thank you for taking the time to share your feedback with us. We're delighted to hear that our staff provided friendly and efficient service during your stay. We always aim to ensure a positive experience for our guests. If you have any further comments or suggestions, we would love to hear them!

6/10 Okay

Kathy

Stayed 1 night in Nov 2023
Response from Manager on Nov 9, 2023
Hello Kathy, Thank you for sharing your feedback with us. We appreciate your patronage and apologize for any inconvenience you may have experienced. Your comments have been noted and will be shared with our team for improvement. For any further assistance, please reach out to our management team directly. We value your input and hope to have the opportunity to provide you with a better experience in the future.

4/10 Poor

John

Cockroaches
Stayed 1 night in Sep 2023
Response from Manager on Oct 28, 2023
Hello John,Thank you for bringing your concerns to our attention. We apologize for any inconvenience you may have experienced during your stay. We take your feedback seriously and would appreciate if you could contact our management team directly to further discuss your experience. Your satisfaction is important to us and we are committed to addressing any issues raised. We hope to have the opportunity to better serve you in the future.

6/10 Okay

Verified traveler

Traveled with family
Disliked: Cleanliness, room comfort
Stayed 1 night in Sep 2023
Response from Manager on Oct 3, 2023
Dear Guest,Thank you for sharing this rating, and we welcome you to visit us again anytime.

10/10 Excellent

Gigi

Stayed 1 night in Sep 2023
Response from Manager on Oct 28, 2023
Hello Gigi,Thank you for your positive rating! We are thrilled to hear that you enjoyed your stay with us. We look forward to welcoming you back soon!

10/10 Excellent

Allen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great i liked Everything.
Stayed 1 night in Aug 2023
Response from Manager on Aug 31, 2023
Hi Allen,To be awarded a perfect score is such a compliment! We are thrilled to learn that our goal of providing our guests with a comfortable and pleasant stay is a success! We can't wait to serve you again.

8/10 Good

Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Manager on Aug 15, 2023
Hello Elizabeth,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Manager on Jun 6, 2023
Hello Richard,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

2/10 Terrible

Mary

Stayed 2 nights in May 2023
Response from Manager on Jun 12, 2023
Hello Mary,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

8/10 Good

Garland

Stayed 1 night in May 2023
Response from Manager on Jun 6, 2023
Hello Garland,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

8/10 Good

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Manager on May 16, 2023
Hello Sharon,We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

8/10 Good

Hoa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Manager on May 6, 2023
Hello Hoa,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

6/10 Okay

Harold

Liked: Cleanliness, property conditions & facilities, room comfort
Not so good for Best Western
Stayed 3 nights in Apr 2023
Response from Manager on May 2, 2023
Hello Harold,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

8/10 Good

RANDOLPH, Fayetteville

Stayed 1 night in Apr 2023
Response from Manager on May 20, 2023
Hello RANDOLPH,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

8/10 Good

Dana

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023
Response from Manager on Apr 21, 2023
Hello Dana,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

10/10 Excellent

Martha

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
110%
We were able to check in an hour before check in and everyone we came in contact were nice and polite.
Stayed 1 night in Apr 2023
Response from Manager on Apr 19, 2023
Hi Martha,To be awarded a perfect score is such a compliment! We are thrilled to learn that our goal of providing our guests with a comfortable and pleasant stay is a success! We can't wait to serve you again.

10/10 Excellent

Andrew, Colorado Springs

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2023
Response from Manager on Apr 22, 2023
Hello Andrew,It is so wonderful to see that we were able to provide you with a superior level of service and accommodations. We would love to see you back on your next trip to the area.

10/10 Excellent

Alyschia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely recommend
Checking in, Ms. Melissa was AMAZING and very helpful. My room was comfortable, nice and clean. The staff was amazing.
Stayed 2 nights in Mar 2023
Response from Manager on Mar 22, 2023
Hello Alyschia,We appreciate the time you have taken to bring to our attention your feedback with regards to our staff and room. Our goal is for every guest to have a convenient and accommodating experience so we thank you for sharing.

6/10 Okay

Arlene

Stayed 2 nights in Mar 2023
Response from Manager on Apr 11, 2023
Hello Arlene, We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

6/10 Okay

Russell L, Malvern

Stayed 2 nights in Mar 2023
Response from Manager on Apr 9, 2023
Hello Russell L,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

10/10 Excellent

Barbara

Stayed 2 nights in Mar 2023
Response from Manager on Mar 19, 2023
Hello Barbara,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

4/10 Poor

Chuck

Traveled with family
Disliked: Property conditions & facilities, room comfort
Door
You had to lift up on door to get it to lock
Stayed 1 night in Mar 2023
Response from Manager on Mar 15, 2023
Hello Chuck,Know that your voice is of tremendous importance to us. We value your business and thank you for the insight regarding our hotel. Thank you for choosing our hotel. We appreciate your business and hope to see you again soon.

8/10 Good

Claudia

Stayed 1 night in Feb 2023
Response from Manager on Mar 7, 2023
Hello Claudia,It was our privilege to earn your business and we hope to host you again on your next trip.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good experience
Clean rooms and friendly staff.
Stayed 1 night in Jan 2023
Response from Manager on Jan 30, 2023
Dear Guest,Know that your voice is of tremendous importance to us. We value your business and thank you for the insight regarding our staff. Please do consider us again on your next visit to the area.

8/10 Good

Lillian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Manager on Nov 8, 2023
Hello Lillian,Thank you for taking the time to share your feedback. We appreciate your positive rating and are delighted that you enjoyed your stay with us. If there is anything we can do to make your future visits even better, please don't hesitate to reach out.

10/10 Excellent

Courtney

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Stayed 1 night in Nov 2022
Response from Manager on Nov 20, 2022
Hello Courtney,We are continuously improving upon our services and accommodations and want to thank you very much for your comments about our hotel. We appreciate you taking the time to share your experience.

10/10 Excellent

Joshua

Stayed 1 night in Nov 2022
Response from Manager on Feb 14, 2023
Hello Joshua,Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon.

8/10 Good

Cindy

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Had
Response from Manager on Nov 10, 2022
Hello Cindy,Thank you for being a valued guest and for providing us the feedback regarding our hotel. We are always looking for ways to improve upon the guest experience so thank you for sharing.

8/10 Good

Wendy

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Close to venues and places we were visiting. Personalized service. Friendly desk clerk at check in.
Stayed 1 night in Nov 2022
Response from Manager on Nov 7, 2022
Hello Wendy,Your voice is very important to us and we are continuously striving to improve upon the guest experience. Thank you for rating your stay and providing us insights regarding our service and your insights regarding our clerk. We strive to do our very best with accommodating each and every one of our guests. We hope to see you again soon and to impress you with our continued improvements.

8/10 Good

Cheryl

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was nice and helpful. Room was good , no complaints.
Stayed 1 night in Oct 2022
Response from Manager on Oct 30, 2022
Hello Cheryl,Know that your voice is of tremendous importance to us. We value your business and thank you for the insight regarding our staff and your insights regarding our room. We hope to see you again to deliver you with a 5 star experience.

8/10 Good

deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Fine
Stayed 1 night in Oct 2022
Response from Manager on Oct 12, 2022
Hello deborah,We appreciate the time you have taken to bring to our attention your feedback with regards to our hotel. Please do come see us again.

8/10 Good

April

Stayed 1 night in Oct 2022
Response from Manager on Jan 9, 2023
Hello April,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

4/10 Poor

Paula

Disliked: Cleanliness, property conditions & facilities, room comfort
Room really needs some attention. Carpet stained. No hair dryer. Worst best western we have stayed at.
Stayed 3 nights in Sep 2022
Response from Manager on Oct 4, 2022
Hello Paula,We are so sorry to learn about this incident during your recent stay. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with an enjoyable experience is of extreme importance to us and for that reason we are incredibly sorry that we failed to meet your needs. We hope to earn your business on future travels so that you can see our continuous improvement.

8/10 Good

Reginald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location and room and price
Nice hotel for the money.
Stayed 1 night in Aug 2022
Response from Manager on Aug 25, 2022
Hello Reginald, We appreciate the comments, especially with regards to your opinion of our hotel. We hope you'll return to see how we continue to improve our service and hospitality.

6/10 Okay

Rick

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
The address was incorrect on expedia.com took an extra hour to find the place and night clerk was surly and unhelpful at locating it. Never again.
Stayed 1 night in Aug 2022
Response from Manager on Oct 12, 2022
Hello Rick, Thank you for taking the time Your feedback is especially important to us, and I am saddened to hear of your experience. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Very friendly lady at the front desk. Room was clean and nice.
Stayed 1 night in Jul 2022
Response from Manager on Aug 4, 2022
Dear Guest, We are always striving to improve our offerings and that is why your input is so important. Thank you for sharing your experience and comments pertaining to our front desk as well as our room. We appreciate you for sharing your feedback as we continue to improve conveniences of our hotel for all of our guests.

8/10 Good

Alton

Traveled with partner
Liked: Cleanliness, staff & service
Air felt a little stale with the a/c. Hair dryer did not work. Room and bed were good
Stayed 5 nights in Jul 2022
Response from Manager on Jul 31, 2022
Hello Alton, Thank you for sharing your experience. We truly appreciate the insight regarding our bed as well as our room. Please do consider us again on your next visit to the area.

10/10 Excellent

Starla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Jun 2022
Response from Manager on Sep 11, 2022
Hello Starla,On behalf of our entire staff - thank you for the wonderful rating. We look forward to your next visit!

2/10 Terrible

Genny

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Bed bugs dirty sheets. Disgusting!!
Stayed 1 night in May 2022
Response from Nimi on Jun 9, 2022
Miss Genny we appreciate you taking time to response. We have checked our rooms and i assure you we do not have bed bugs at our hotel and our linens are very clean at the most. We hope you didnnt confuse us with your stay with different hotel. As our staff are highly train to maintain cleanliness and guest safety according to brand standards.

10/10 Excellent

Billie Jean

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing service .. clean room...really nice pool...and fun little country dance saloon right across street to walk too. Close to several local businesses.. great location right off interstate to relax and unwind!
Stayed 1 night in May 2022
Response from Manager on Jun 10, 2022
Hello Billie Jean, We appreciate the time you've taken to rate your stay. Thank you for your feedback regarding our location and comments about our service. Your voice is very valuable to us and we hope you will return on your next travels.

10/10 Excellent

Cheryl

Stayed 1 night in Apr 2022
Response from Manager on Jul 20, 2022
Hello Cheryl, It is so wonderful to see that we were able to provide you with a superior level of service and accommodations. We would love to see you back on your next trip to the area!

4/10 Poor

Talal

Stayed 1 night in Apr 2022
Response from Manager on Apr 6, 2022
Hello Talal, Thank you for taking the time to share your rating of our hotel. We hope to earn your business again on your next travels.,

10/10 Excellent

Jeremy W

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice place
Stayed 1 night in Mar 2022
Response from Manager on Mar 23, 2022
Hello Jeremy W, From all of us, thank you for the fantastic rating! It was an honor to have you as a guest. Please choose us again on your next visit to the area!

10/10 Excellent

LISA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No worries
Perfect place to stay
Stayed 1 night in Mar 2022
Response from Manager on Mar 23, 2022
Hello LISA, Your feedback will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional guest experience. Thank you for sharing with us about our hotel. On behalf of our entire staff, we thank you for choosing to stay with us and we hope you will give us a chance to serve you again.

8/10 Good

ralph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022
Response from Manager on Mar 21, 2022
Hello ralph, We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.,