Villas in Terrell

"The room was filthy, there was bbq sauce all over the carpet by the couch, the bathroom was not cleaned at all there was still white powder all over the floor and “hair” on the toilet. Everything felt grimy and sticky. Worst of all there was what I believe to be throw up covering the inside of the front door. The staff was beyond rude, I don’t think a single one of them working front desk could define the word hospitality. They seemed to not want to get up and off of their cell phone, both the lady working night shift and the young man working days and would not even switch my room. I didn’t eat the breakfast because the state of room. There were people in the parking lot drinking and being loud until late into the night. I would highly recommend just spending a little more money and booking a different hotel. "

"Breakfast was fresh but areas weren’t kept clean enough for future visitors. I.e. spills wiped up, super clean, clean tables. This needs attention especially on busy weekends. "

"Checked in around 1am. Janet was awesome. "

"Parking was good, close to entrance."

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"I am a Hilton rewards member and booked my daughter and her friend a room and when the arrived the AC was not working and the front desk attendant said the manager was not there. He provided the managers business card and told us maintenance was not on duty on the weekend. It was 77 degrees in Charlotte when I arrived the room was 77 degrees as well. He offered a box fan. He also stated that they were totally booked and the nearest hotel with availability was 30 minutes away which was not an option as we booked that hotel because it was in great proximity to our events for the weekend. Needless to say it was an uncomfortable night. "

"Clean room friendly staff "

"Everyone was very nice and accommodating. Room was clean; they had some renovations going on but were never a bother to the guests. We had a great stay"

"Reserved a room in advance and with no prior warning, I arrived to the location and was told they were "sold out" of rooms even though I paid and Reserved my room in advance. The lady at the desk told me she called me and canceled my reservation but that was a lie and I did not receive a phone call and my reservation did not show up at canceled at any point even now a day later it does not show as canceled. Every other hotel around was completely sold out so I had to drive to a different city to get a room double the price. I would never recommend this hotel to anyone because they should not allow you to reserve a room only for them to tell you upon arrival they don't have one for you. The front desk is also shut off with metal shutters which I can tell she was hiding behind just to not have to talk to disappointed guests. They make you talk to them through a phone right beside the shut off front desk while they're hiding behind it which is really unusual."