Lobby
Check availability

Reviews of Ciudad De Alcaniz

4 out of 5
Ciudad De Alcaniz
Av. Zaragoza, 88 , Alcaniz, Teruel

Reviews

8.2

Very Good

Rating 10 - Excellent. 40 out of 110 reviews" "
Rating 8 - Good. 48 out of 110 reviews" "
Rating 6 - Okay. 16 out of 110 reviews" "
Rating 4 - Poor. 4 out of 110 reviews" "
Rating 2 - Terrible. 2 out of 110 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Gordon

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel, nice restaurant and cafe, no complaints.
Stayed 4 nights in Apr 2022

8/10 Good

Verified traveler

Stayed 4 nights in Mar 2022

10/10 Excellent

Lori

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020
Response from Soraya. Departamento de Marketing. on Sep 15, 2020
Estimado cliente, Muchísimas gracias por su increíble puntuación. Esperamos nos visite de nuevo muy pronto. Un abrazo.

8/10 Good

Geoffrey

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great access to the racing circuit
The hotel was clean and had nice staff and a location very close to the racing circuit of MotorLand Aragon. The beds were quite comfortable and the bathroom and shower were nice as well. The hotel has a fitness center in the basement that appeared to be accessible at any hour, and included a couple of treadmills, exercise bicycles, and some weight equipment. I would happily stay here again the next time I am at the racing circuit in Aragon.
Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveler

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
both rooms were clean, well presented and comfortable.
Stayed 3 nights in Oct 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2019
Response from Soraya Ibáñez. Responsable de Marketing. on Aug 1, 2019
Muchas gracias por su puntuación tan alta hacia nuestro establecimiento. Esperamos poder verle en otra ocasión, hasta entonces, felices viajes. Un cordial saludo.

10/10 Excellent

Verified traveler

Stayed 1 night in Dec 2018
Response from Soraya Ibáñez. Responsable de Marketing. on Aug 1, 2019
Muchas gracias por su puntuación tan alta hacia nuestro establecimiento. Esperamos poder verle en otra ocasión, hasta entonces, felices viajes. Un cordial saludo.

8/10 Good

russatwitsend, LEEDS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel good location
Good location, close to Motorland Aragon circuit. Beds aren't very comfortable maybe could benefit from a mattress topper and same with the pillows a little hard. But the rooms are nice and they are clean. Overall a good hotel
Stayed 3 nights in Sep 2018
Response from Soraya Ibáñez. Responsible Marketing on May 27, 2019
Thank you for your comments. Do not hesitate to take note of them to continue improving day by day. We hope to see you again soon in our hotel. Receive a cordial greeting.

8/10 Good

Jim

Liked: Property conditions & facilities
Good value for money.
A nice quiet little town. This hotel is a 10 min walk from the town center which is small but has a few bars. Not a great choice of places to eat though. But as a one night stop over it was perfectly adequate.
Stayed 1 night in May 2018
Response from Soraya Ibáñez. Marketing responsible. on May 27, 2019
Thank you very much for your comments that help us improve every day. We hope to have you again at our hotel. Receive a cordial greeting.

6/10 Okay

Andrew, Market Harborough

Liked: Cleanliness, property conditions & facilities
Ok hotel for overnight stay near airport
Hotel ok, room clean, car park tricky to find (but ok once found), restaurant staff inattentive but food ok, check out time consuming with confusion and poor records of room prepayments. In general ok - but could be better.
Stayed 3 nights in Feb 2018
Response from Soraya Ibáñez. Responsable de Marketing. on May 27, 2019
Dear Andrew, We do not know if you have been confused at the time of making your comment, the closest airport of our hotel is 120 km away. On the other hand we have two parking, one free outdoor and one paid underground, so it is not difficult to park in most cases. Receive a cordial greeting.

10/10 Excellent

Happy traveller, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Very comfortable great service
Response from Elisabet on Mar 28, 2015
Thank you very much for your comments, we hope to be able to accommodate you in our hotel in the future. Elisabet Robles. Department of customer service

8/10 Good

Paul, Qatar

Liked: Cleanliness, staff & service
Perfect location for Motorland Aragon.
5 minutes from the circuit so a petfect location in an area with not many hotels to chose from. Restaurant food was too a very good standard and the staff are friendly and efficient. A clean and functional room but no in room coffee or tea facilties. Not good enough today when the hotel portrays itself as 4 stars, however recommended if going to an event at Motorland.

4/10 Poor

mike, london

Liked: Cleanliness
not what was advertised
wifi was poor, kept cutting out and meant i had to work external to the hotel.no gym / sauna as was told. service in restaurant poor and slow. i will not stay here again for the price i paid.

6/10 Okay

F15Eagle, UK

Liked: Staff & service
Disliked: Cleanliness
Just some notes - Would go back.
This hotel has a great location and the personnel is very friendly. Our room was fine except under the beds; There was a lot of dust that had accumulated for many days. Also make sure you mention you want a non-smoking room and check it out. They are very good at accomodating you but you have to ask even if you had written a note on the reservation request for "non-smoking."

4/10 Poor

PEDDRO

Disliked: Property conditions & facilities, room comfort
Decepcionante
Aspecto habitación correcta. Habría que actualizar bañera y sobre todo colchones, no pude descansar ni yo ni nadie de mi grupo. Desayuno bien, variado y sabroso pero el suelo del comedor necesitaba más limpieza.
Stayed 2 nights in Nov 2023
Response from Cynthia B. Servicio al Cliente on Nov 22, 2023
Estimado Pedro,Agradecemos sus comentarios sobre la habitación y el desayuno. Lamentamos saber que tuvo dificultades con el descanso debido a los colchones. Tomaremos nota de su observación para mejorar nuestras instalaciones. Agradecemos sinceramente su retroalimentación, ya que nos ayuda a trabajar en la mejora continua. Esperamos tener la oportunidad de recibirle nuevamente y ofrecerle una experiencia más satisfactoria en el futuro.Atentamente,Cynthia B.Servicio al Cliente

8/10 Good

Florian

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean hotel with good breakfast. Located at the outskirt - just a few minutes to Motorland Aragon by car. The city center ist about 2 km away. Sometimes difficult to find a parking lot directly in front of the hotel in the evenings. Decent price-performance ratio. Overall recommendable.
Stayed 5 nights in Oct 2023
Response from Cynthia B. Customer Service on Nov 22, 2023
Dear Florian,Thank you for the positive review! We're thrilled to know you had a great experience during your stay. Your satisfaction is our goal, and we look forward to welcoming you back.Best regards, Cynthia B. Customer Service

10/10 Excellent

ILARIA

Stayed 3 nights in Oct 2023
Response from Cynthia B. Customer Service on Nov 22, 2023
Estimada Ilaria,Agradecemos sinceramente sus amables comentarios y la positiva evaluación que nos ha brindado. Nos complace saber que su estancia fue agradable, y esperamos con entusiasmo recibirle nuevamente en un futuro cercano.Saludos cordiales, Cynthia B. Customer Service

6/10 Okay

Rosa

Traveled with partner
Disliked: Property conditions & facilities
El bar no tiene opciones! Hasta las 20: 00 no te dan nada porque está cerrada cocina
Stayed 2 nights in Oct 2023
Response from Cynthia B. Servicio al Cliente on Nov 22, 2023
Estimada Rosa,Lamentamos la inconveniencia experimentada con la disponibilidad del bar. Entendemos que esto puede haber afectado su experiencia y le ofrecemos nuestras disculpas.Agradecemos sus comentarios, ya que nos ayudan a identificar áreas de mejora. Esperamos tener la oportunidad de recibirle nuevamente y brindarle un servicio más completo.Atentamente,Cynthia B.Servicio al Cliente

10/10 Excellent

Francois

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Cynthia B. Customer Service on Nov 22, 2023
Dear guest,We appreciate your positive feedback! We're delighted to have contributed to your enjoyable experience. We can't wait to host you again.Best wishes, Cynthia B. Customer Service

8/10 Good

Ulrike

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Cynthia B. Customer Service on Nov 27, 2023
Dear Ulrike,Thank you for the positive review! We're thrilled to know you had a great experience during your stay. Your satisfaction is our goal, and we look forward to welcoming you back.Best regards, Cynthia B. Customer Service

10/10 Excellent

Maéva

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Un hôtel très propre, petit déjeuner vraiment excellent !!!
Stayed 3 nights in Mar 2023
Response from Cynthia B. Customer Service on Nov 27, 2023
Dear Maéva,Thank you for the positive review! We're thrilled to know you had a great experience during your stay. Your satisfaction is our goal, and we look forward to welcoming you back.Best regards, Cynthia B. Customer Service

10/10 Excellent

Diana Catalina

Stayed 1 night in Mar 2023
Response from Cynthia B. Customer Service on Nov 27, 2023
Estimada Diana,Gracias por tomarse el tiempo de compartir su evaluación positiva. Nos alegra saber que disfrutó de su estancia. Apreciamos su apoyo y esperamos darle la bienvenida nuevamente pronto.Saludos cordiales, Cynthia B. Customer Service

8/10 Good

María Dolores

Liked: Property conditions & facilities, room comfort
Stayed 3 nights in Dec 2022

10/10 Excellent

Alfredo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022

8/10 Good

Steve

Stayed 3 nights in Oct 2022

10/10 Excellent

Susana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel, para ser 4 estrellas es justo de amenities y las habitaciones pequeñas. Pero el precio también es barato, muy barato comparado con otros alojamientos de esta categoría. Si no tienes expectativas de 4 estrellas, el hotel está bien. Muy limpio, habitaciones correctas, parking gratis y bien comunicado. Cafetería donde puedes tomar un café con leche por la mañana sin tener que ir al buffet de desayunos, que no probé pero parecía muy completo.
Stayed 1 night in Aug 2022

10/10 Excellent

IÑIGO

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
PERFECTO
TODO MU CORRECTO Y RECEPCION RAPIDA
Stayed 1 night in May 2022

6/10 Okay

Robert

Stayed 4 nights in Mar 2022

10/10 Excellent

Santiago Carod

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bien: Amabilidad, rapidez de limpieza y accesibilidad. Regular: Mampara de bañera sin gomas por lo que salpica mucho. Camas separadas.
Stayed 3 nights in Dec 2021

8/10 Good

ROSA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2021

10/10 Excellent

Todor

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente
Súper contento muy amables muy recomendable
Stayed 2 nights in Nov 2021

10/10 Excellent

Odd

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

10/10 Excellent

Robert

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2021

10/10 Excellent

ALFREDO JOSE

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
BUENA ATENCION AL CLIENTE Y LIMPIEZA Y COMODIDAD
Stayed 1 night in Oct 2021

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très bon hôtel et pratique
Stayed 3 nights in Sep 2021

6/10 Okay

Fernando

Business traveler
Liked: Cleanliness, property conditions & facilities
Mala relación calidad-precio.
El hotel está suficientemente bien, pero es tremendamente caro para su categoría.
Stayed 1 night in Sep 2021

8/10 Good

YVES

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Estadia agradável.
Estadia agradável.
Stayed 3 nights in Sep 2021

10/10 Excellent

Encarni

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2021

10/10 Excellent

M. ASSUMPCIÓ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Una estancia muy agradable
Stayed 1 night in Aug 2021

10/10 Excellent

Peter Van

Stayed 1 night in Jul 2021

6/10 Okay

Violeta

Stayed 1 night in Jul 2021

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bon sejour
Le sejour s'est bien passé, l'hotel est propre et le personnel agréable. Le restaurant n'est pas dingue mais convient pour depanner.
Stayed 3 nights in Sep 2020
Response from Soraya. Département commercial. on Oct 20, 2020
Cher client, Merci beaucoup pour vos commentaires, nous espérons que vous nous rendrez visite à une autre occasion. Un câlin. Soraya.

8/10 Good

Verified traveler

Stayed 2 nights in Sep 2020
Response from Soraya. Departamento de Marketing. on Sep 30, 2020
Estimado cliente, Muchas gracias por su puntuación tan alta. Esperamos nos vuelva a visitar muy pronto. Un abrazo.

8/10 Good

Marco

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2020
Response from Soraya. Département commercial. on Sep 30, 2020
Estimado Marco, Muchísimas gracias por su puntuación tan alta, esperamos nos visiten de nuevo muy pronto. Un abrazo.

10/10 Excellent

NORENA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simplement tout parfait.
Super, c'est pourquoi nous avons refait une halte dans cet hôtel avant de reprendre la route vers le sud.
Stayed 1 night in Sep 2020
Response from Soraya. Département commercial. on Sep 30, 2020
Chers clients, Merci beaucoup pour votre excellente critique. Nous espérons que vous nous rendrez visite très bientôt. Un câlin.

8/10 Good

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2020
Response from Soraya. Departamento de Marketing. on Sep 15, 2020
Estimado Carlos, Muchísimas gracias por su alta puntuación. Esperamos recibirle de nuevo muy pronto. Un abrazo.

8/10 Good

Diana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bueno
Habitación y baño amplios, cama grande y cómoda. Un punto que tuviera nevera en la habitación. Lástima que no estuviera incluido el desayuno. Para nosotros nos fue problema por llevar coche, pero no está cerca del centro.
Stayed 1 night in Aug 2020
Response from Soraya. Departamento de Marketing. on Sep 15, 2020
Estimada Diana, Muchas gracias por su tiempo en compartir su experiencia con nosotros. Si desea visitarnos en un futuro, no dude en elegir la tarifa de Alojamiento + Desayuno. Un abrazo. Soraya. Departamento de Marketing.

10/10 Excellent

ricardo

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
muy buen hotel,buenas instalaciones y magnífico servicio
Stayed 1 night in Jan 2020

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La situación perfecta para hacer excursiones, ya que el centro de Alcañiz es incómodo para aparcar
Stayed 3 nights in Dec 2019