Ratings based on 482 Verified Reviews

4.5 out of 5
92% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 1, 2017
nice lobby, great food and staff at restaurant. would be nice if they had complimentary coffee in the lobby in the morning...all the other hotels in teton village offer this.
Comment from Hotel Management
Dec 2, 2017 by Brett - Director of Rooms, Hotel Management
Dear Travel, Thank you for taking the time to write this review. We are happy you enjoyed your time with us at Hotel Terra and were impressed with lobby, staff and restaurant. We apologize about not offering coffee in the lobby. There is complimentary coffee in each guest room and espresso available in the restaurant. We hope to see you again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 15, 2017
Wonderful hotel! Clean, convenient to Grand Teton enterance. Friendly staff who was very accommodating! Would definitely stay again!
Comment from Hotel Management
Oct 19, 2017 by Director of Rooms, Hotel Management
Thank you for your great remarks. We look forward to your return
4 out of 5
Recommended
for Couples
by A verified traveler

Weekend in Tetons/Jackson

Posted Oct 12, 2017
This property is in a prime location and the lobby and grounds are nicely updated/modern. There is construction going on next door, which is obvious in the parking lot, but not noticeable inside the hotel. Staff were friendly and helpful. Our only disappointments were that the room (queen Murphy bed with fireplace and balcony) was way overcrowded with furniture, there was no room to put our luggage except on the dining table, screen door jammed, fireplace screen was coming off, shower dripped all night, and the wood furnishings were showing wear. The view was gorgeous, hotel is very nice, but we would not book that room again. The rooftop hot tub was not very hot. Also, we were told by the front desk that the restaurant served freshly made pasta, but our dinner looked/tasted like pasta out of a box, and was way overpriced. Our server was friendly and the dessert was really good, but pasta dishes were not great. We had dinner at the Spur next door one night, and had fabulous food that was less expensive than Osteria. Overall a fun visit, but hotel marketing did not accurately depict what the room/restaurant would be like. Clearly the room we stayed in was designed to be used as a gather space for the two adjoining rooms.
Comment from Hotel Management
Oct 19, 2017 by Director of Rooms, Hotel Management
Thank you for your feedback. It is great to hear you had a fun visit to Jackson Hole. I understand your concerns about the Urban Studio. The one bedroom suite is a more spacious option by adding a king size bedroom onto the studio. We will address those maintenance issues immediately. Thank you for letting us know.
3 out of 5
Recommended
for Everyone
by A verified traveler from Orlando, FL

Nice hotel, but beware end of season.

Posted Oct 5, 2017
Pros: Great location and very good amenities.
This is a very nice hotel, but we were staying there at the very end of the summer season, before the ski season started. The hotel staff were transitioning and, as a consequence, were not as attentive or engaged as they could have been. Small things, like no wood for a fire in the fireplace, were often missing. During a season the hotel probably provides a different experience.
Comment from Hotel Management
Oct 19, 2017 by Director of Rooms, Hotel Management
Dear Mike, Thank you for taking the time to provide this helpful feedback. I apologize that we didn't come off as attentive or engaged as we should have. We did receive a new delivery of wood and have fires burning daily. We hope to welcome you back in the future where we can change your perception of our level of service.
5 out of 5
by Amber

Posted Sep 12, 2017 on Hotels
We had a wonderful stay! Beautiful facility and perfect location in Teton Village. We look forward to visiting again!! When we attempted to check in our reservation was not in their system. They were very gracious and even upgraded us due to the inconvenience!
Comment from Hotel Management
Sep 27, 2017 by Brett Upchurch, Hotel Management
Dear Amber, Thank you for taking the time to share your wonderful experience. I am pleased to hear we were able to accommodate you at check in. We look forward to welcoming you back. Brett Upchurch Director or Rooms
4 out of 5
Recommended
for Everyone
by A verified traveler from Layton, Utah

Relaxing

Posted Sep 12, 2017
Beautiful location nestled at the base of the Jackson Hole Mountain Resort in Teton Village. Helpful and friendly staff. Lots of nearby dinning options. Heated pool, Hot tub. Sight seeing, hiking, down hill mountain biking. Saw two black bears from the tram.
Comment from Hotel Management
Sep 27, 2017 by Brett Upchurch, Hotel Management
Dear Fred, Thanks for sharing your experience. It sounds like you had a great time enjoying the area. Please come visit us again.
5 out of 5
by Douglas

Posted Sep 12, 2017 on Hotels
Comment from Hotel Management
Sep 27, 2017 by Brett Upchurch, Hotel Management
Douglas, Thank you for the 5 star review. We hope to see you again. Brett Upchurch Director of Rooms
3 out of 5
by Greg

Too Expensive

Posted Sep 11, 2017 on Hotels
Great hotel but we only chose it for it's location. Teton Village is the finish line for the 205 mile bicycle race called LOTOJA and I wanted a hotel close by. But for over $400/night wasn't worth it. Next year we'll be going elsewhere.
Comment from Hotel Management
Sep 27, 2017 by Brett Upchurch, Hotel Management
Dear Greg, Thank you for your feedback. We work hard to make sure each guest leaves felling like they had a wonderful experience. The LOTOJA is a very popular race and we get excited for that time of year. We welcome another opportunity to improve upon your stay. Please consider us next year. Brett Upchurch Director of Rooms
5 out of 5
by Fiona

Great hotel, great location.

Posted Sep 10, 2017 on Hotels
Loved this hotel. Originally booked in for three nights, liked it so much we booked an additional one. In a great location next to one of the entrances to Teton National Park. The staff were extremely helpful and very courteous. Have nothing negative to say about this hotel. Thank you.
Comment from Hotel Management
Sep 27, 2017 by Brett Upchurch, Hotel Management
Dear Fiona, Thank you for sharing your experience. Please come visit us again. We would be happy to welcome you back. Brett Upchurch Director of Rooms
5 out of 5
by A verified traveler

Posted Sep 4, 2017 on Hotels
Comment from Hotel Management
Sep 27, 2017 by Brett Upchurch, Hotel Management
Thank you for your 5 star review. We hope to see you again in the future. Brett Upchurch Director of Rooms