Posted May 27, 2016 on Hotels
I got there after booking a NON smoking room - and they said they were all out and all I could get was smoking. The room was so stinky, and the hallway was worse. The hallway also had VERY stained carpet, the elevator was all stained, and pieces were ripped off the wall....AND...... BEDBUGS!!!
Comment from Hotel Management
Jun 15, 2016 by Kevin, Hotel Management
Thank you for your review. This is definitely not the kind of experience we want our guests to have. I'm so sorry about the issues you encountered. Providing a clean, comfortable room to our guest is important to us. I will make sure your comments are shared with our management staff. I hope you will give us another chance.
LQ Customer Care