Ratings based on 238 Verified Reviews

3.7 out of 5
74% of guests recommend
3.8 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler from Michigan

This traveler left a rating score only Posted May 17, 2018
5 out of 5
Recommended
for Everyone
by A verified traveler from Tyler, TX

Nice hotel in a convenient location.

Posted Apr 22, 2018
Pros: Everything
Cons: There was a trash can in the bathroom but not another in the bedroom.
Location: It was easily accessed from the highway with many restaurants close by.
We enjoyed the ease of checking in and out, the clean, quiet, comfortable room, the variety of the free breakfast fare, all in a convenient location.
Comment from Hotel Management
Apr 24, 2018 by MJ, Hotel Management
Dear Guest, Thank you for taking the time to review your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, M J Singh General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice Location

Posted Apr 16, 2018
it was convenient to the shops and things I was doing in Texarkana. Business, food, and fun were all close by.
Comment from Hotel Management
Apr 18, 2018 by MJ Singh, Hotel Management
Dear Guest, Thank you for taking the time to review your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, M J Singh General Manager
3 out of 5
by A verified traveler from St Louis MO

Not impressed

Posted Mar 31, 2018
The only good thing I can say about this hotel was the bed was comfortable. We stopped here for the night because it had an indoor pool and after 7 hours in the car I wanted our kids to be able to swim and burn some energy. Much to our disappointment the indoor pool had no heater and was freezing. The water was so cold the kids couldn’t stay in for more than a few minutes. What’s the point of having an indoor pool that’s too cold to swim in? The elevator sounds like it’s on its last leg or has been severely neglected by maintenance. Scary enough to make us choose the stairs every time despite being on the third floor. Their “hot breakfast” was cold. Sausage links were barely cooked and biscuits were so dense you could hardly cut through them. We stayed in a room with a king bed and a pullout couch and when my daughter asked for extra pillows she was told “we don’t give out extra pillows” What?? I have stayed in cheaper hotels and had better experiences. Overall very disappointed.
Comment from Hotel Management
Apr 4, 2018 by MJ Singh, Hotel Management
Dear Guest, On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Sincerely, M J Singh General Manager
5 out of 5
by A verified traveler

Posted Mar 21, 2018 on Hotels
Comment from Hotel Management
Apr 11, 2018 by MJ Singh, Hotel Management
Dear Guest, Thank you for taking the time to review your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, M J Singh General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 16, 2018 on Orbitz
The room was quiet enough and the facilities, bed, bath were all good, the bathroom obviously had not had a deep cleaning for a while. The corners and crevices all had accumulated grime from a hasty perfunctory mopping. The hard surfaces had not been wiped down very well. Hey, the towels were great!
Comment from Hotel Management
Mar 18, 2018 by MJ Singh, Hotel Management
Dear Guest, Thank you for taking the time to review your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, M J Singh General Manager
1 out of 5
by A verified traveler

Posted Mar 16, 2018
The whole hotel was dirty. The ice machine didn't work. I turn on yhe sink and brown stuff came out. Dust and grit everywhere, including inside the drawers, the telephone, and the remote control to the tv. An old shreded mat was in the bathtub that i dodnt even want to touch. They had free breakfast, but based on the cleanliness everywhere else, i didn't want to eat it.
Comment from Hotel Management
Mar 18, 2018 by MJ Singh, Hotel Management
Dear Guest, On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Sincerely, M J Singh General Manager
5 out of 5
by A verified traveler

nice stay

Posted Mar 4, 2018 on Hotels
Comment from Hotel Management
Mar 7, 2018 by MJ Singh, Hotel Management
Dear Guest, Thank you for taking the time to review your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, M J Singh General Manager
4 out of 5
by A verified traveler

Great place for affordable price. Close to mall!

Posted Feb 26, 2018 on Hotels
No major complaints; the bathroom sink filled up fast as if it was a little stopped up but was not a major issue as the room was equipped with 2 sinks & the otjer worked fine. Clean & cool, comfy room/bed. Welcoming staff. Good breakfast options. Close to mall, restaurants. Right off major interstate yet easy access to side roads.
Comment from Hotel Management
Mar 2, 2018 by MJ Singh, Hotel Management
Dear Guest, Thank you for taking the time to review your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, M J Singh General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 26, 2018
Overall stay was nice.Some of the furniture had been varnished and that smell was still in the room.Nice breakfast.
Comment from Hotel Management
Feb 28, 2018 by MJ, Hotel Management
Dear Guest, Thank you for taking the time to review your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, M J Singh General Manager