System was down, people were overwhelmingly nice
Posted Oct 27, 2016 on Hotels
When I walked into the hotel about 1 a.m. and gave them my name and said I had a reservation, they said: You didn't prepay did you? Our system is down. That gave me a bit of worry, but I showed them the reservation on my phone, they took down the info and said, let's see if we can find you a room. That again worried me.
They went to check a couple of rooms to find one, and I think it had been slated for some repair work: bathroom fan cover on the floor, phone in a drawer with some trash, and the ac/heater was a little musky and the TV had lines running through the top third of it, but it was watchable I guess.
The beds and room were pretty clean though, and the hotel manager was there trying to make everything go more smoothly, she was there at checkin and was leaving when I left in the morning. We chatted about random topics while I was waiting for someone to find me a room to crash in and in the morning to make sure I was comfortable and that I enjoyed the stay.
I can't fault them for the system being down, and they handled the booking professionally despite their problems. The room could have used a little help, but checking in so late I was honestly just ready to crash out and was glad they found a room.