Go Elsewhere! Unclean and charged my CC 5 times
Posted Aug 1, 2016
First, keep in mind I booked 2 non-smoking rooms, 2 weeks earlier on Expedia! We were stuck in cross state traffic so I called ahead to warn the front desk we would be a late check-in, they said no problem, they would hold our 2 rooms for us. Wonderful!! :-( WRONG, we arrived and they had given our rooms away hours before. The young man at the front desk was very apologetic, said no one had relaid my message to him, he scrambled around for over an hour to make it right- and somehow "found" 2 rooms for us. (Hmmm???) Anyway, we were tired and just wanted to rest. One room was, well, let's just say not as pictured, but we were tired and it was a bed (yes, I checked the bed for mites!). The 2nd room was a SMOKING room- OMG, Seriously? (COUGH, HACK, COUGH COUGH, HACK, COUGH...) What did Cheech and Chong just check out?? No, they had nothing else, and all other hotels were sold out in Texarkana. What a mess. My husband slept in the car. The kids slept in the 1st room and guess where Mommy slept? Pictures of the hotel rooms are deceiving, looks nothing like pictured. Not to mention the drunk and staggering truck drivers coming in from the parking lot, th place is unsettling at best. To make matters WORSE- they charged my credit card 5 (yes 5) times for 2 hotel rooms. It took me several phone calls and emails with the manager and Expedia to get this taken care of. Oh, and the young man that checked us in, turned out to be the one I spoke to when I called in that we would be late!