Ratings based on 225 Verified Reviews

4.7 out of 5
96% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

High quality

Posted Nov 19, 2016 on Hotels
Good property, high quality service, qualified staff, very good spa experience.
Comment from Hotel Management
Nov 22, 2016 by General Manager, Hotel Management
Dear Valued guest Thank you for your feedback on your recent stay with us. I am delighted to hear that you had such an enjoyable time and that the team took such good care of you. We look forward to welcoming you back again soon Thank you Giles
5 out of 5
by A verified traveler

Posted Nov 16, 2016 on Hotels
Amazing. Dont choose villa if you are scared of insects or reptiles.
Comment from Hotel Management
Nov 22, 2016 by General Manager, Hotel Management
Dear valued guest Thank you for your feedback on your recent stay with us. I am delighted to hear that you had such an enjoyable stay with us. We look forward to welcoming you back again soon Thank you Giles
5 out of 5
Recommended
for Everyone
by A verified traveler

very nice environment with private beach

Posted Oct 11, 2016
Location: turtle village
nice and helpful staff, good services, very quiet beach, many activities organised by the hotel details are good
Comment from Hotel Management
Oct 16, 2016 by Giles - General Manager, Hotel Management
Dear Anonymous Thank you for your feedback on your recent stay with us. I am delighted to hear that you had such an enjoyable stay with us and look forward to welcoming you back again soon. Thank you Giles
5 out of 5
Recommended
for Everyone
by A verified traveler

October break

Posted Oct 8, 2016
Fantastic room, we had a 2 bed villa at AVC, rooms are huge, all amenities you need in the lounge and kitchen. Outside is much the same, much larger private pool than in other resorts we have stayed, lovely areas to relax. Then there's the staff, attentive and super friendly, they can't do enough for you throughout the resort. Quality dining options from breakfast to dinner. Sundowners at the tree house is special, lovely place to relax before dinner. We ate at Sea fire Salt a few times, great steaks and seafood, Wendell will look after you, supported by a great team.
Comment from Hotel Management
Oct 10, 2016 by Giles - General Manager, Hotel Management
Dear Anonymous Thank you for your feedback on your recent stay with us. I am delighted to hear that you had such an enjoyable stay in our 2 bedroom residence and that the team took such good care of you. We look forward to welcoming you back again soon Thank you Giles
3 out of 5
Recommended
for Everyone
by A verified traveler from RS

Average for a 5 star hitek

Posted Sep 6, 2016
Few staff in facility areas like gym, My room had a coachroach for a few days that was never cleaned. Path surrounding the villa was not always cleared for debris, arrived on Friday, only cleared on Saturday late afternoon. Only 2 restaurants in hotel. Few DVDs for rental & poor quality, keep jamming in player.
Comment from Hotel Management
Sep 22, 2016 by Giles - General Manager, Hotel Management
Dear Anonymous Thank you for your feedback on your recent stay with us. I am sorry to learn that you did not have the experience that you would expect from a luxury resort. Our aim is to exceed our guests expectations at all times and I am sorry that on this occasion we have failed to do so. I will certainly be addressing these concerns with the team to ensure that they are addressed moving forward. Thank you Giles
5 out of 5
Recommended
for Everyone
by A verified traveler from Asia

Fantastic Getaway.

Posted Sep 3, 2016
Very warm & friendly hotel staffs, assist u all the way. Room very clean & tidy except not much of external views. Probably is very privacy. Foods were fabulous,
Comment from Hotel Management
Sep 22, 2016 by Giles - General Manager, Hotel Management
Dear Simon Thank you for your feedback on your recent stay with us. I am delighted to hear that you had such an enjoyable time. We look forward to welcoming you back again soon. Thank you Giles
5 out of 5
Recommended
for Everyone
by A verified traveler from los angeles

Exceeded all expectations and then some

Posted Aug 1, 2016
Beautiful property and amazing villas , we will be back again for sure. This is now our 1st pick when we are in Phuket.
Comment from Hotel Management
Aug 2, 2016 by Giles - General Manager, Hotel Management
Dear FamousJerry Thank you for your feedback on your recent stay with us. it is great to hear we are your favorite resort in Phuket and will be back. we look forward to welcoming you back again soon Thank you Giles
5 out of 5
Recommended
for Everyone
by A verified traveler from Houston, Texas

An absolute paradise - beyond 5 Stars

Posted Jul 24, 2016
The property is a paradise on the Andaman Sea - 5 star property - 5 star hospitality - 5 star staff They cater to your every need. They treat you like you are their biggest, most important and only customer.
Comment from Hotel Management
Jul 25, 2016 by Giles - General Manager, Hotel Management
Dear Yankee Thank you for your feedback on your recent stay with us. I am delighted to hear that the team provided you with such personal service and we look forward to welcoming you back again soon. Thank you Giles
4 out of 5
by Eric Yunchan

Posted Jul 17, 2016 on Hotels
Comment from Hotel Management
Jul 25, 2016 by Giles Selves, Hotel Management
Dear Eric Yunchan We are glad to hear you enjoyed your stay and look forward to welcoming you back again soon. Thank you Giles
4 out of 5
Recommended
for Everyone
by A verified traveler from Saudi Arabia

Absolutely worth the experience

Posted Jul 11, 2016
This hotel is one of the best I stayed in so far in life. It's private, quite and relaxing to stay at and disconnect from daily routine. Some good restaurants inside the hotel and nearby. The only two things i have comments on are the beach which I wasn't impressed by and the hotel area is far from the Phuket action where it usually happens nearby Patong area. If you need somewhere close with similar standards and great beach, try The Shore at Katathani which I stayed at as well and I think it's great too.
Comment from Hotel Management
Jul 12, 2016 by Giles - General Manager, Hotel Management
Dear Firas Thank you for your feedback on your recent stay with us. I am delighted to hear that we are the best hotel that we have stayed in, the team will be delighted to hear this. We look forward to welcoming you back again soon. Thank you Giles