Ratings based on 215 Verified Reviews

4.7 out of 5
96% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful retreat

Posted Jan 4, 2017
Calm and relaxation, good for families, excelent staff, especially Chef Datren and F&B manager
Comment from Hotel Management
Jan 5, 2017 by Giles - General Manager, Hotel Management
Dear Anonymous Thank you for your feedback on your recent stay with us. I am delighted to hear that you had such an enjoyable stay and that Darren and Wassan took such good care of you. We look forward to welcoming you back again soon Thank you Giles
5 out of 5
by A verified traveler

Well maintained and caring resort !

Posted Dec 24, 2016 on Hotels
Most of the staff are "genuinely" friendly and helpful, in particular Arena at the reception. She was very sincere and cheerful when we walked in to the desk to help, far more genuine than the designated Assistant/Butler (Max) assigned to our villa. Thai food is particular great at the hotel though a bit pricey. Very well maintained resort, villa was nicely decorated, better than what showed on its website. The only thing to complain is the resort is far from everything but the resort did not offer much interesting activities to keep you stay at the resort for 5 days or longer.
Comment from Hotel Management
Jan 5, 2017 by General Manager, Hotel Management
Dear guest Thank you foryour feedback on your recent stay with us. I am delighted to hear that you had such an enjoyable stay and that Max and the team took such good care of you. We look forward to welcoming you back again soon Thank you Giles
5 out of 5
by A verified traveler from Phuket

Best hotel I've ever stayed at in my life.

Posted Dec 16, 2016 on Hotels
Lovely.
Comment from Hotel Management
Jan 5, 2017 by General Manager, Hotel Management
Dear guest Thank you for your feedback. I am delighted to hear that this is the best resort you have ever stayed in. We look forward to welcoming you back again soon. Thank you Giles
5 out of 5
Recommended
for Families
by A verified traveler from Singapore

One of the most memorable hotel ever experienced

Posted Dec 8, 2016
Pros: Staff's hospitality, Villa and Restaurants
Cons: It could be fun to give variety to leisure activities on the beach.
Everything was perfect, especially villa itself and it's facilities (private pool and patio faced lagoon ) were excellent!! The location is north-side of airport, so bit far away from leisure venues. But that is even better to keep the hotel's atmosphere comfortable. In addition, well mannered staff are friendly and professional about hospitality. Please give our best compliments to attendant Ms. Mew and Ms.Pang. It was a dreamy four days for my family!!
Comment from Hotel Management
Dec 11, 2016 by Giles - General Manager, Hotel Management
Dear Taro Thank you for your feedback on your recent stay with us. I am delighted to hear that you had such an enjoyable stay with us and that Khun Mew and Khun Pang took such good care of you. We look forward to welcoming you back again soon Thank you Giles
5 out of 5
Recommended
for Couples
by A verified traveler from US

Villa was PHENOMENAL!

Posted Nov 29, 2016
Pros: the pool was great, bed was AMAZING! staff was friendly. breakfast buffet was great (coffee wasn't great though).
Cons: the staff kept asking for our room number - even when we were just walking around and we found it to be so annoying!
Location: nothing close by - the surrounding "markets" were outrageously priced.
went for our honeymoon - we had such a great time at our villa in Phuket that we barely left the room! the private pool was perfect! The bed was so incredibly comfortable! shower and amenities were great! staff was so friendly and well spoken. the bikes were great, the wifi was great even on the beach. cons: The "free" amenities at the beach weren't actually free - we wanted to use the kayaks and the guy told us there was a charge and that we had to make a reservation even though no one was using the equipment. The resort isn't really near anything so we mostly stayed on the property the whole time as traveling via taxi was a bit outrageous in cost.
Comment from Hotel Management
Nov 30, 2016 by Giles - General Manager, Hotel Management
Dear Stephanie Thank you for your feedback on your recent honeymoon stay with us. I am delighted to hear that you had such an enjoyable time, appreciated so many aspects of the resort and that the team took such good care of you. We look forward to welcoming you back again soon Thank you Giles
5 out of 5
by A verified traveler

High quality

Posted Nov 19, 2016 on Hotels
Good property, high quality service, qualified staff, very good spa experience.
Comment from Hotel Management
Nov 22, 2016 by General Manager, Hotel Management
Dear Valued guest Thank you for your feedback on your recent stay with us. I am delighted to hear that you had such an enjoyable time and that the team took such good care of you. We look forward to welcoming you back again soon Thank you Giles
5 out of 5
by A verified traveler

Posted Nov 16, 2016 on Hotels
Amazing. Dont choose villa if you are scared of insects or reptiles.
Comment from Hotel Management
Nov 22, 2016 by General Manager, Hotel Management
Dear valued guest Thank you for your feedback on your recent stay with us. I am delighted to hear that you had such an enjoyable stay with us. We look forward to welcoming you back again soon Thank you Giles
5 out of 5
Recommended
for Everyone
by A verified traveler

very nice environment with private beach

Posted Oct 11, 2016
Location: turtle village
nice and helpful staff, good services, very quiet beach, many activities organised by the hotel details are good
Comment from Hotel Management
Oct 16, 2016 by Giles - General Manager, Hotel Management
Dear Anonymous Thank you for your feedback on your recent stay with us. I am delighted to hear that you had such an enjoyable stay with us and look forward to welcoming you back again soon. Thank you Giles
5 out of 5
Recommended
for Everyone
by A verified traveler

October break

Posted Oct 8, 2016
Fantastic room, we had a 2 bed villa at AVC, rooms are huge, all amenities you need in the lounge and kitchen. Outside is much the same, much larger private pool than in other resorts we have stayed, lovely areas to relax. Then there's the staff, attentive and super friendly, they can't do enough for you throughout the resort. Quality dining options from breakfast to dinner. Sundowners at the tree house is special, lovely place to relax before dinner. We ate at Sea fire Salt a few times, great steaks and seafood, Wendell will look after you, supported by a great team.
Comment from Hotel Management
Oct 10, 2016 by Giles - General Manager, Hotel Management
Dear Anonymous Thank you for your feedback on your recent stay with us. I am delighted to hear that you had such an enjoyable stay in our 2 bedroom residence and that the team took such good care of you. We look forward to welcoming you back again soon Thank you Giles
3 out of 5
Recommended
for Everyone
by A verified traveler from RS

Average for a 5 star hitek

Posted Sep 6, 2016
Few staff in facility areas like gym, My room had a coachroach for a few days that was never cleaned. Path surrounding the villa was not always cleared for debris, arrived on Friday, only cleared on Saturday late afternoon. Only 2 restaurants in hotel. Few DVDs for rental & poor quality, keep jamming in player.
Comment from Hotel Management
Sep 22, 2016 by Giles - General Manager, Hotel Management
Dear Anonymous Thank you for your feedback on your recent stay with us. I am sorry to learn that you did not have the experience that you would expect from a luxury resort. Our aim is to exceed our guests expectations at all times and I am sorry that on this occasion we have failed to do so. I will certainly be addressing these concerns with the team to ensure that they are addressed moving forward. Thank you Giles