Ratings based on 319 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
91% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler from Edmonton, AB, Canada

OK BUT NOT AT THE LEVEL EXPECTED

Posted Dec 3, 2016
We thought the hotel was ok as the rooms were not as nice as you'd expect from a five star facility. Wasn't worth the price. The breakfast was ok but not great. The toilet kept leaking inside our 2 rooms. Asked them to fix it, they said its fixed but wasn't fixed and kept leaking.
5 out of 5
by A verified traveler from US

Posted Nov 27, 2016
Beautiful hotel perfect to relax. It is a bit far from from most attractions but we didn't mind that.
5 out of 5
by A verified traveler from 東京

ビーチに違いリゾート

Posted Nov 24, 2016
ビーチに面した広い敷地内にホテル棟やプールが散在する素敵なホテルでした。のんびり過ごすのに最適です。またぜひ行きたいと思います。
3 out of 5
by A verified traveler from australia

nice hotel but dirty pool

Posted Oct 3, 2016
Pros: our room was really clean the staff were very polite
Cons: make better food and more affordable the pool very dirty the boys were working there look really not that helpful
Location: too far never again
nice hotel but extremely expensive was a rip off nothing for free food not that good not for the money you paid it was expensive then Australia food here is really good very disappointed with the food in the hotel
5 out of 5
by A verified traveler

Posted Sep 29, 2016
きれいなホテルで、設備も充実している。従業員も新設で、電動カートで食事する店まで送っていただきました。
5 out of 5
by A verified traveler from Singapore

I dont want to go home....

Posted Sep 20, 2016
This resort is so perfect.. The staffs were so hospitable.. And the day beds in the hotels, the tanning beds at the pool and the hammocks along the beach trail were so comfortable!! Fall aslp anytime and anywhere coz they are THAT comfortable..
1 out of 5
by A verified traveler from 東京

バトンやタウンから遠く不便。近くのビーチは並み後強く深く危険で入れない。

Posted Sep 19, 2016
とにかく場所が不便で、はじめての人が宿泊すには最悪のホテル。片道3000円以上かけて、タクシーに乗らないとなにもできない。施設内にレストランやスパもあるが前日予約が原則で、すぐに埋まってしまうため、朝食ぐらいしかできない。施設も清潔とは言えず、掃除が行き届いていない。至るところにソファーがあり、くつろげるようになっているが、じめじめしていて、汚れており、とても寝る気には慣れない。また、全員ではないが受付中のスタッフの態度が悪く、なにか依頼してもスルーされることがしばしばあり、英語も少し難しい単語を使うと理解してもらえず、スルーされる。また、マリオット会員とい、会費制の旅行会員になることをごり押しされ、半日、入会の営業をされた。旅行の予定が狂って最悪であった。無料のスパクーポンを渡されたのだが、それを使うと、代わりに営業の説明を半日聞かないといけない。事前になんの説明もなく、ムカついた。文句をいうと、スパの料金を今すぐ払えと強い態度で来る。とにかく、このマリオット会員になっている人と、なっていない人の扱いの差、または、勧誘したのに入らなかった人にたいしては、5つ星ホテルとは思えない、ひどい態度で接客される。部屋のトイレがつまっていて、つかえなかったので、直すようにいったのだが、会員に成るのを断ったとたん、完全にスルーされ、ルーム清掃もまともにされず、毎日、シャワーだけと、トイレはレストランのトイレまで、歩いて五分かけて、使っていた。最悪の旅行だった。二度と使いたくない。絶対におすすめしないホテルです。
5 out of 5
by A verified traveler from Macau

Good location and Good place!

Posted Sep 18, 2016
Pros: POOL
Cons: NIL
Location: Airport
Very near airport and good place for relaxing! And swimming pool is very good!
5 out of 5
by A verified traveler from UK

Beautiful hotel with amazing setting

Posted Sep 17, 2016
Pros: Stunning surroundings, staff attitude - felt as if they were part of a "hotel family" and everyone, without exception, wanted to make stay special
Cons: Cannot think of anything
Location: Close to airport so short transfer, near to trips e.g. wildlife, but beach and pool of hotel kept us occupied for our stay
High ratings for this hotel are not an overstatement. Had relaxing week in beautiful surroundings. Staff cannot do enough to make you feel at home. Adults and children alike are well catered for. Will definitely be visiting again.
5 out of 5
by Bernardo from Maringá

Melhor hotel que já fiquei

Posted Aug 26, 2016 on Hotels
Simplesmente o melhor hotel que ja fiquei. Os Tailandeses sao ótimos. Educados, cordiais e prestativos. Nunca fui tão bem tratado. Fiquei noivo neste hotel e programei tudo com o gerente antea e fiz uma bela surpresa. Ganhei champanhe e upgrade de quarto com o evento. Perfeito! Indico muito o hotel. Se retornar para Tailândia, sen dúvidas ficarei novamente no JW MARRIOTT